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  1. #1
    New ROGer Array
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    Question GPU missing backplate, can i still rma?

    I have a dual 2080 ti missing the backplate, is it still possible to rma?
    will the warranty cover that?

  2. #2
    ROG Guru: Yellow Belt Array pndiode PC Specs
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    Laptop (Model)ASUS G752VL-DH71
    MotherboardROG Maximus IX Extreme
    ProcessorI7-7700K
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
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    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
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    Power SupplyThermalTake Toughpower 1200W
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    Headset ROG Strix Fusion 300
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    OS Win 10 Pro 2004
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    Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)

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    GPU missing backplate

    No, because you have to RMA an item (GPU) with all the parts that came with it, because you will more than likely not get the same GPU back that you RMA.
    No, because the serial number label is attached to the back plate on ASUS GPUs that come with a back plate.
    However, if you purchased the GPU without the back plate, take it back to place of purchase.

    I could be wrong! Anyway, you can try to do a RMA. You're only going to get one of two answers from ASUS: Yes (it will cost you more money) or No. Let us know how the RMA process worked out for you.

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