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  1. #51
    ROG Enthusiast Array DarthLoloX PC Specs
    DarthLoloX PC Specs
    MotherboardAsus ROG Strix X570-E Gaming
    ProcessorAMD Ryzen 9 3900 X
    Memory (part number)G-Skill Trident Z RGB Series 3200 Mhz
    Graphics Card #1Asus ROG Matrix 2080 Ti
    Sound CardSupreme FX
    MonitorAsus ROG XG248Q
    Storage #1SSD M.2 NVMe Samsung 970 Evo Plus 1 GB
    Storage #2SSD M.2 NVMe Samsung 970 Evo PLus 1 GB
    CPU CoolerAsus ROG Ryujin 360
    CaseAsus Helios
    Power SupplyAsus Thor 1200 W
    Keyboard Asus ROG Claymore Core
    Mouse Asus ROG Gladius II Wireless
    Headset Asus ROG Strix Fusion Wireless
    Mouse Pad Asus ROG Sheath
    OS Windows 10 64-bit
    Accessory #1 Razer Tatarus V2
    Accessory #2 Razer Wolverine Ultimate
    Accessory #3 Razer Raiju Ultimate
    DarthLoloX's Avatar
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    My Asus Asus Helios, Gladius II Wireless and Asus Claymore was NEVER recognized in Armoury Crate, as I said it now recognizes nothing at all after I installed Asus Aura.
    I also have the problem with some updates which are not updating by popping up again and again, the updates which are not popping up again dosen't change anything either.

    A catastrophy... How long will we wait for something we paid?

    I refuse to re-install windows again, and moreover NO secure result, NO secure updating either, everytime I update an Asus program, I am now afraid that the things are getting worse or more unstable. I don't know which kind of computers they have in Asus offices, but it doesn't work with OUR computers.

  2. #52
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
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    Quote Originally Posted by DarthLoloX View Post
    My Asus Asus Helios, Gladius II Wireless and Asus Claymore was NEVER recognized in Armoury Crate, as I said it now recognizes nothing at all after I installed Asus Aura.
    I also have the problem with some updates which are not updating by popping up again and again, the updates which are not popping up again dosen't change anything either.

    A catastrophy... How long will we wait for something we paid?

    I refuse to re-install windows again, and moreover NO secure result, NO secure updating either, everytime I update an Asus program, I am now afraid that the things are getting worse or more unstable. I don't know which kind of computers they have in Asus offices, but it doesn't work with OUR computers.

    the problem is that if you don't update aura addons these devices can never work
    the problem is that armory is created and still a beta
    I would have left everything as it was before
    when armory created and in working condition then I would have given the download
    about your problem if you want to set the maus or the probing you have to close the synchronization if you use rog armory
    because armory create you take the management of the devices so if you now want to manage hellios or gladius you have to remove the check on armory created so that you can use aura synem if you want to use rog armory you have to uncheck both armory created and aura sync

  3. #53
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
    Jul 2014
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    I have already discussed too much with the techinics of asus in recent times very bad support does not have answers even they know what they say I showed them the problems and they say they have no problems I told them that already three months that I can not use my peripherals that if within 1 week they don't resolve I go to a lawyer and I ask for the reimbursement of the expenses plus the damages and the next pc that I will build for sure there won't be any more asus component
    endless problems and bad support
    I also sent him the screen with the problems and they tell me that it's ok so that on the keyboard there is the maus name and on the maus the name of the keyboard and the maus I showed him where the problem is and they say it works great

    they also sent me the photos that they tested and say that ok maybe they don't see well in photo 52 and of asus and maybe they didn't see that even from him instead of the name strix flare is the name of the maus
    Miniatura de Adjuntos Miniatura de Adjuntos Catturaldkfkn.PNG  

    Cattura66633.PNG  

    Driver tastatur.PNG  

    Maus Driver.PNG  

    Cattura 1.PNG  

    Cattura 2.PNG  

    Cattura 3.PNG  

    Cattura 4.PNG  

    Cattura 5.PNG  

    Cattura 52.PNG  


  4. #54
    ROG Enthusiast Array Grischkow PC Specs
    Grischkow PC Specs
    MotherboardROG MAXIMUS XI CODE
    ProcessorIntel Core i7-9700K
    Memory (part number)32 GB Corsair Vengeance LPX DDR4-3000
    Graphics Card #1ROG-STRIX-RTX2080TI-O11G-GAMING
    MonitorROG SWIFT PG348Q
    Storage #1SSD 1TB 970 PRO PCIe M.2
    Storage #2SSD 0,5TB 960 EVO PCIe M.2
    CPU CoolerROG RYUJIN 360
    Casebe quiet! Dark Base 700 - Midi Tower
    Power Supplybe quiet! Pure Power 9 700W
    Keyboard ROG Claymore
    Mouse ROG Gladius II
    Headset HyperX Cloud II and Rode NTUSB
    Mouse Pad ASUS ROG SHEATH
    OS Windows 10 Pro
    Grischkow's Avatar
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    I have the same problem (keyboard mouse). That's why my Claymore does not show up in Armoury Crate.

    Click image for larger version. 

Name:	Anmerkung 2019-10-06 143909.png 
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  5. #55
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    Quote Originally Posted by Grischkow View Post
    I have the same problem (keyboard mouse). That's why my Claymore does not show up in Armoury Crate.

    Click image for larger version. 

Name:	Anmerkung 2019-10-06 143909.png 
Views:	8 
Size:	182.3 KB 
ID:	82451
    I have exactly the same story with ROG Zephyrus S (GX701) and ROG Gladius II Wireless tech support to repeat that they have no problems. ASUS money thrown away. he would know that they have this attitude towards their customers anything they have bought. Big disappointment. MSI things are much better.Click image for larger version. 

Name:	Аннотация 2019-10-07 222407.jpg 
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ID:	82453

    6 months of correspondence with technical support, links to this forum. But they have one answer-the developers have not found errors. As a result I turned off AURA put a static backlight and do not advise anyone else to contact ASUS
    Last edited by AVRyhkov; 10-09-2019 at 04:43 PM.

  6. #56
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
    Jul 2014
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    yes indeed I showed him that in the inf. data are writing errors and I am not a hardware technician I am a technician of production machines yet their answer and that they are hardware problems I changed 5 motherboards 3 mause 4 keyboards 7 rog ryujin the same problem subsists I have them sent the screen where the errors are and they say that they will forward you twain colleagues because they are support technicians and not development I wait this week as I already told them in my last email and phone call after which I go by legal route and I request damages and reimbursement of all my products because I spent almost 4,500 euros and for 3 months I have been unable to name the components

  7. #57
    ROG Enthusiast Array
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    yp

    Quote Originally Posted by Nino_1973 View Post
    yes indeed I showed him that in the inf. data are writing errors and I am not a hardware technician I am a technician of production machines yet their answer and that they are hardware problems I changed 5 motherboards 3 mause 4 keyboards 7 rog ryujin the same problem subsists I have them sent the screen where the errors are and they say that they will forward you twain colleagues because they are support technicians and not development I wait this week as I already told them in my last email and phone call after which I go by legal route and I request damages and reimbursement of all my products because I spent almost 4,500 euros and for 3 months I have been unable to name the components

    call them and tell them to fix update bug loop on ryujin 360 armoury crate we cant use it !!

  8. #58
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
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    I have already called them for 3 months, I talked to them via email but the answer and the usual work is all right and I also told them where my writing mistakes are, as you can see from my screen the answer and this is



    Dear Sir or Madam,

    We thank you in advance for your inquiry.

    Hello Mr. Nino,

    I still have not understood what the problem is. What does not work for you? The keyboard is not displayed correctly in the device manager is quite normal.

    perhaps it is better that we begin to demand damages through the legal route because this is a scam spending money and not being able to use everything

    and I, who am not a computer technician, sent him the screen telling and explaining where the errors are
    Miniatura de Adjuntos Miniatura de Adjuntos Driver tastatur.PNG  

    Maus Driver.PNG  


  9. #59
    ROG Enthusiast Array
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    yo

    Quote Originally Posted by Nino_1973 View Post
    I have already called them for 3 months, I talked to them via email but the answer and the usual work is all right and I also told them where my writing mistakes are, as you can see from my screen the answer and this is



    Dear Sir or Madam,

    We thank you in advance for your inquiry.

    Hello Mr. Nino,

    I still have not understood what the problem is. What does not work for you? The keyboard is not displayed correctly in the device manager is quite normal.

    perhaps it is better that we begin to demand damages through the legal route because this is a scam spending money and not being able to use everything

    and I, who am not a computer technician, sent him the screen telling and explaining where the errors are

    buy non rbg mouse and keyboard and u be fine

  10. #60
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
    Jul 2014
    Reputation
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    it is not a matter of rgb even the other components do not work well since they changed to armory created

    and then if you also notice people who don't have rgb they have a mess on the device manager that checks the mause on the probing and sulmause the probing name
    Last edited by Nino_1973; 10-09-2019 at 06:40 PM.

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