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  1. #1
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    G531GT Keyboard stopped working after update

    Hi, my laptop keyboard is totally dead after keyboard firmware tool 2.1.8 failed, now i can't use it neither in windows nor bios, and when i tried to reinstall it again, a message shows up saying that the system cannot find the file specified. Does anyone have a solution for this? I already tried everything and nothing seems to work.

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    Now would be a good time back up all your data, And attempt a Repair install
    It would be great if you have a back up image of your C: Partition or complete OS SSD or hard drive
    you might look for a restore point from before you attempted to upgrade the firmware

    Kind of late now but Macrium Reflect Free would have bailed you out of this in 10 minutes or so. Tutorial how to use MR
    Last edited by Clintlgm; 09-29-2019 at 09:43 PM.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #3
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    Can you plug in an external keyboard and get it to work?

    This is the second or third time I have heard about this problem. That firmware fix should be removed from the ASUS Download Center.

    The result is Windows misidentifying the keyboard. Manual replacement of the keyboard driver will fix the problem.
    Last edited by jdfrench3; 09-29-2019 at 09:45 PM.
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  4. #4
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    Quote Originally Posted by Clintlgm View Post
    Now would be a good time back up all your data, And attempt a Repair install
    It would be great if you have a back up image of your C: Partition or complete OS SSD or hard drive
    you might look for a restore point from before you attempted to upgrade the firmware
    I already tried this, still nothing

  5. #5
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    Quote Originally Posted by jdfrench3 View Post
    Can you plug in an external keyboard and get it to work?

    This is the second or third time I have heard about this problem. That firmware fix should be removed from the ASUS Download Center.

    The result is Windows misidentifying the keyboard. Manual replacement of the keyboard driver will fix the problem.
    Yes external keyboard works

  6. #6
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    Go into the Device Manager and see what you have under Keyboards.

    Here's my Device Manager, I have an external keyboard attached as well. You do not want to see any entry labeled ASUS Number Pad.

    Your internal keyboard is the PC/AT Enhanced PS/2 Keyboard (101/102-Key) entry. Do you have this entry?

    Can you send picture of your Device Manager like mine?
    Miniatura de Adjuntos Miniatura de Adjuntos Device Manager Keyboard status.png  

    Last edited by jdfrench3; 09-29-2019 at 09:59 PM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  7. #7
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    Quote Originally Posted by jdfrench3 View Post
    Go into the Device Manager and see what you have under Keyboards.

    Here's my Device Manager, I have an external keyboard attached as well. You do not want to see any entry labeled ASUS Number Pad.

    Your internal keyboard is the PC/AT Enhanced PS/2 Keyboard (101/102-Key) entry. Do you have this entry?
    I only have HID Keyboard Device

  8. #8
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    Right-click on one of the HID Keyboard Device entries and select Properties, click Update Driver, then browse my computer for driver software, let me pick from a list of available drivers on my computer, remove check in box to show compatible hardware, on left side click on standard keyboards, on right side select PC/AT Enhanced PS/2 Keyboard (101/102-Key), click Next, then Yes Let the driver load, return to Device Manager, Action Tab, Scan for hardware changes.

    Let me know how that worked.
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  9. #9
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    Quote Originally Posted by jdfrench3 View Post
    Right-click on one of the HID Keyboard Device entries and select Properties, click Update Driver, then browse my computer for driver software, let me pick from a list of available drivers on my computer, remove check in box to show compatible hardware, on left side click on standard keyboards, on right side select PC/AT Enhanced PS/2 Keyboard (101/102-Key), click Next, then Yes Let the driver load, return to Device Manager, Action Tab, Scan for hardware changes.

    Let me know how that worked.
    Unfortunately it didn't work

  10. #10
    ROG Guru: Orange Belt Array
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    In Device Manager, Keyboards, do you now have a yellow explanation point next to the keyboard I had you setup?

    If so then delete (delete software as well) every entry under the Keyboards (except the entry for your external keyboard), then Scan for hardware changes.

    Now what is listed in Device Manager, Keyboards?
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

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