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    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus XI Apex
    ProcessorI9-9900k
    Memory (part number)Gskill Trident Royal 4400
    Graphics Card #1ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorASUS Swift PG348Q
    Storage #1Samsung 970 Pro Raid
    Storage #2Samsung 970 Pro Raid
    CPU CoolerRyujin 360
    CaseInWin 909 Silver
    Power SupplyROG Thor 1200p
    Keyboard ASUS ROG Claymore
    Mouse ASUS Gladius II Origin
    Mouse Pad ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
    OS Windows 10 Pro
    Network RouterNightHawk RAX200
    Accessory #1 TT Riing Plus
    Accessory #2 Blue Microphone

    Join Date
    Feb 2017
    Reputation
    42
    Posts
    389

    Major Issue with new Claymore RMA

    Hi,

    Not sure where I can go now. I talked to tech support they said I needed to send in the Claymore for all of the keybouncing that is going on. I tried to use the online RMA process but the website is broken. It says Undefined RMA number and never sends me an email. I called in and every time they say my Warranty is expired. I just bought this NEW keyboard from AMAZON back in March. They said the Warranty expired in June. This is a 3 Month warranty and doesn't seem right. It is supposed to be a year at least I believe.

    My case number is N190994995

    ASUS wants to charge me for any repairs plus 25 dollar diagnostic fee. Can I get some help please? The support guy hung up on me when I started asking tough questions on my warranty period only being 2 to 3 months. They also changed their story about warranty and said it just expired a week ago. I have only had it 6 months. This was a new in the box from AMAZON not some 2nd hand purchase. I have the receipt and pictures of my latest build showing the keyboard.

    Thanks for any help you can give me.

    Click image for larger version. 

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    Last edited by 1mluer; 10-01-2019 at 06:52 PM.
    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

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