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  1. #1
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus IX Apex & Maximus XI Apex's
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    Memory (part number)Gskill Trident Z RGB 4266 & 3200 DC
    Graphics Card #1MSI Sea Hawk 1080 & ROG Matrix 2080 ti
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    Major Issue with new Claymore RMA

    Hi,

    Not sure where I can go now. I talked to tech support they said I needed to send in the Claymore for all of the keybouncing that is going on. I tried to use the online RMA process but the website is broken. It says Undefined RMA number and never sends me an email. I called in and every time they say my Warranty is expired. I just bought this NEW keyboard from AMAZON back in March. They said the Warranty expired in June. This is a 3 Month warranty and doesn't seem right. It is supposed to be a year at least I believe.

    My case number is N190994995

    ASUS wants to charge me for any repairs plus 25 dollar diagnostic fee. Can I get some help please? The support guy hung up on me when I started asking tough questions on my warranty period only being 2 to 3 months. They also changed their story about warranty and said it just expired a week ago. I have only had it 6 months. This was a new in the box from AMAZON not some 2nd hand purchase. I have the receipt and pictures of my latest build showing the keyboard.

    Thanks for any help you can give me.

    Click image for larger version. 

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    Last edited by 1mluer; 10-01-2019 at 06:52 PM.
    Inwin 909 Black RGB build
    i7-7700k
    ROG Maximus IX Apex
    1080 Sea Hawk
    Gskill Trident Z RGB 4266

    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill TridentZ RGB DC 3200 64g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  2. #2
    Moderator Array
    Join Date
    Feb 2019
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    17

    Hello 1mluer,
    Please provide SN to me through PM.
    I will confirm it with related department.
    Thank you very much.

  3. #3
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus IX Apex & Maximus XI Apex's
    ProcessorI7-7700k & I9-9900k
    Memory (part number)Gskill Trident Z RGB 4266 & 3200 DC
    Graphics Card #1MSI Sea Hawk 1080 & ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorSamsung 27inch & ASUS Swift PG348Q
    Storage #1Samsung 960 Pro & Samsung 970 Pro
    CPU CoolerRyuo 240 & Ryujin 360
    CaseInWin 909 Black & InWin 909 Silver
    Power SupplySeasonic 1000w Titanium & ROG Thor 1200p
    Keyboard Corsair K95 & ASUS ROG Claymore
    Mouse Logitech G902 & ASUS Gladius II Origin
    Mouse Pad Corsair MM800 & ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
    OS Windows 10 Pro all around
    Network RouterLinksys EA 9500
    Accessory #1 Corsair LL / Commander Pro & TT Riing Plus
    Accessory #2 Blue Microphone

    Join Date
    Feb 2017
    Reputation
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    Thanks Blake,

    I already got some help and it is at the repair facility as of yesterday. They are diagnosing it and I should get something back soon. I appreciate your response.
    Inwin 909 Black RGB build
    i7-7700k
    ROG Maximus IX Apex
    1080 Sea Hawk
    Gskill Trident Z RGB 4266

    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill TridentZ RGB DC 3200 64g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  4. #4
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus IX Apex & Maximus XI Apex's
    ProcessorI7-7700k & I9-9900k
    Memory (part number)Gskill Trident Z RGB 4266 & 3200 DC
    Graphics Card #1MSI Sea Hawk 1080 & ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorSamsung 27inch & ASUS Swift PG348Q
    Storage #1Samsung 960 Pro & Samsung 970 Pro
    CPU CoolerRyuo 240 & Ryujin 360
    CaseInWin 909 Black & InWin 909 Silver
    Power SupplySeasonic 1000w Titanium & ROG Thor 1200p
    Keyboard Corsair K95 & ASUS ROG Claymore
    Mouse Logitech G902 & ASUS Gladius II Origin
    Mouse Pad Corsair MM800 & ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
    OS Windows 10 Pro all around
    Network RouterLinksys EA 9500
    Accessory #1 Corsair LL / Commander Pro & TT Riing Plus
    Accessory #2 Blue Microphone

    Join Date
    Feb 2017
    Reputation
    42
    Posts
    356

    Well not sure what to do now.. I did get responses and help here on the boards. I sent in the keyboard and got it back about a week later. The same exact keys that were bouncing very badly were still bouncing just as bad. Example: I hit the "d" key once and it prints dddddddddd from 1 key push. There were about 10 other keys that did that too and it was unmistakable.

    They must of just checked the electronics or something. It was like they didn't even look at it. All they had to do was try to type something and it would of shown it'self to them. It's not intermittent it is 100% an issue.

    Not getting any help any longer. This is a very expensive keyboard and I am amazed it's happening. I had to buy another Claymore Core just to get a keyboard I could use since I use this computer daily. So I spent another 190 bucks for the Claymore Core just to keep me afloat. My question is why didn't they see the issue and fix it. Again, it's like they never touched it and just sent it back.

    I would love to get some guidance on how I can get this looked at. It is still in warranty.

    Thanks.

    Mike
    Inwin 909 Black RGB build
    i7-7700k
    ROG Maximus IX Apex
    1080 Sea Hawk
    Gskill Trident Z RGB 4266

    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill TridentZ RGB DC 3200 64g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

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