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    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus IX Apex & Maximus XI Apex's
    ProcessorI7-7700k & I9-9900k
    Memory (part number)Gskill Trident Z RGB 4266 & 3200 DC
    Graphics Card #1MSI Sea Hawk 1080 & ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorSamsung 27inch & ASUS Swift PG348Q
    Storage #1Samsung 960 Pro & Samsung 970 Pro
    CPU CoolerRyuo 240 & Ryujin 360
    CaseInWin 909 Black & InWin 909 Silver
    Power SupplySeasonic 1000w Titanium & ROG Thor 1200p
    Keyboard Corsair K95 & ASUS ROG Claymore
    Mouse Logitech G902 & ASUS Gladius II Origin
    Mouse Pad Corsair MM800 & ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
    OS Windows 10 Pro all around
    Network RouterLinksys EA 9500
    Accessory #1 Corsair LL / Commander Pro & TT Riing Plus
    Accessory #2 Blue Microphone

    Join Date
    Feb 2017
    Reputation
    33
    Posts
    334

    Major Issue with new Claymore RMA

    Hi,

    Not sure where I can go now. I talked to tech support they said I needed to send in the Claymore for all of the keybouncing that is going on. I tried to use the online RMA process but the website is broken. It says Undefined RMA number and never sends me an email. I called in and every time they say my Warranty is expired. I just bought this NEW keyboard from AMAZON back in March. They said the Warranty expired in June. This is a 3 Month warranty and doesn't seem right. It is supposed to be a year at least I believe.

    My case number is N190994995

    ASUS wants to charge me for any repairs plus 25 dollar diagnostic fee. Can I get some help please? The support guy hung up on me when I started asking tough questions on my warranty period only being 2 to 3 months. They also changed their story about warranty and said it just expired a week ago. I have only had it 6 months. This was a new in the box from AMAZON not some 2nd hand purchase. I have the receipt and pictures of my latest build showing the keyboard.

    Thanks for any help you can give me.

    Click image for larger version. 

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    Last edited by 1mluer; 10-01-2019 at 06:52 PM.
    Inwin 909 Black RGB build
    i7-7700k
    ROG Maximus IX Apex
    1080 Sea Hawk
    Gskill Trident Z RGB 4266

    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill TridentZ RGB DC 3200 64g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

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