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  1. #1
    ROG Member Array
    Join Date
    Aug 2017
    Reputation
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    G531GV Random Shutdown & Reboot

    Today my G531GV shutdown while it should have slept, then I had to hold the power button down for over 30 seconds to get it to come back on. Then a few minutes later, it rebooted without warning.

    I chatted with ASUS support, they say to reset the BIOS. But I have only had this thing for 30 days, and the only thing I have changed in the BIOS is to turn off the startup sound. I have also added a 2TB SSD. The same thing happened right after I added the SSD 3 weeks ago.

    Any ideas? I have not updated the BIOS yet, or changed anything significant from stock configuration.



    ------------------
    System Information
    ------------------
    Time of this report: 10/3/2019, 16:27:51
    Machine name:
    Machine Id:
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK COMPUTER INC.
    System Model: ROG Strix G531GV_G531GV
    BIOS: G531GV.304 (type: UEFI)
    Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 16234MB RAM
    Page File: 9319MB used, 33538MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DirectX Database Version: 1.0.9
    DxDiag Version: 10.00.18362.0329 64bit Unicode

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