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  1. #11
    New ROGer Array
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    Exclamation asus

    Quote Originally Posted by berndsko View Post
    Hello everyone,

    having same issue with my Rog Ryujin 240. Cannot use the display on the cooler cause the Update with Armoury Crate does not work.

    Why is asus not fixing this issue asap?
    asus is ignoring the issue meanwhile they still selling aio like its the best out there

  2. #12
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
    Jul 2014
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    Quote Originally Posted by ThrashZone View Post
    Hi,
    Asus doesn't really monitor this forum for support tickets

    Open a rma support ticket for defective product
    Hit them up on twitter or facebook with feedback

    Hit them on better business bureau might be the only way to get through to asus
    https://www.bbb.org/

    Buy a corsair to replace it and deal with them instead at least rma is second to none 5 year warranty.
    if there is no complaint via legal means nothing comes to an end I contacted the English support the German and the Italian did not solve anything on the phone I am not a support technician but a simple grocer who may not understand the difference between an apple and an orange
    and here they are also technicians of asus rog that's why this forum exists
    Last edited by Nino_1973; 10-10-2019 at 09:02 AM.

  3. #13
    ROG Enthusiast Array Nino_1973 PC Specs
    Nino_1973 PC Specs
    MotherboardROG Crosshair VIII Hero (WI-FI)
    ProcessorRyzen 7 3700X
    Memory (part number)G.Skill Trident F4-3600C18D-16GTZRX 32GB
    Graphics Card #1AREZ-STRIX-RXVEGA56-O8G-GAMING
    MonitorASUS VG278Q Gaming-Monitor
    Storage #1Samsung EVO 512 GB M2
    Storage #2Western Digital 1TB
    CPU CoolerROG RYUJIN 360
    CasePHANTEKS ENTHOO EVOLV X GLASS
    Power Supplybe quiet! Power Zone 850W - 80 Plus Bronze
    Keyboard ROG Strix Flare
    Mouse ROG Gladius II Origin
    Headset ROG Strix Fusion 500
    Mouse Pad ROG Sheath
    Headset/Speakers ROG Strix Fusion 500
    OS Windows 10 Pro 64bit
    Network RouterFritzbox 7590
    Accessory #1 ROG Aura Terminal
    Accessory #2 Creative Sound BlasterX Kratos S5 2.1
    Accessory #3 Logitech C922 Webcam Streaming

    Join Date
    Jul 2014
    Reputation
    10
    Posts
    31

    also I have the same problem for some time with html ryujin with crosshair VIII hero wifi firmaware and with aura led addons Hal
    the asus answer we tested everything works very well i also linked this forum by telling him then tell us how to do it because if it works it should work for us too
    Miniatura de Adjuntos Miniatura de Adjuntos Cattura 5.PNG  

    Cattura 4.PNG  

    Cattura 3.PNG  

    Cattura 2.PNG  

    Cattura 1.PNG  


  4. #14
    New ROGer Array
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    Quote Originally Posted by Nino_1973 View Post
    also I have the same problem for some time with html ryujin with crosshair VIII hero wifi firmaware and with aura led addons Hal
    the asus answer we tested everything works very well i also linked this forum by telling him then tell us how to do it because if it works it should work for us too
    they say everything works? they are lying.

  5. #15
    New ROGer Array
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    Same issues here. I put in a tech request so we will see.

  6. #16
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    somebody said it works on 1803 april 2018
    someoen test it

  7. #17
    New ROGer Array
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    Aug 2016
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    Same exact issue
    We should all make Tickets on Asus support website
    Last edited by zoli_10; 10-11-2019 at 06:52 PM.

  8. #18
    New ROGer Array
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    Oct 2019
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    i have the:

    The problem is known. Unfortunately, it will be looked at next week, in Asia Nation Day is from 01.10 - 14.10. It had already reported several customers in this regard. We have to wait for an update from those.

  9. #19
    New ROGer Array gzy1992 PC Specs
    gzy1992 PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    ProcessorIntel Core i9 9900K
    Memory (part number)G.SKILL F4-3000C14Q-32GTZR Trident Z
    Graphics Card #1ROG STRIX-GTX1080-O8G-GAMING
    Monitor27" ASUS ROG Swift PG27UQ
    Storage #1Samsung 970 EVO 1TB M.2
    Storage #2Seagate 6 TB USB 3.0 External HDD
    CPU CoolerASUS ROG Ryujin 360
    CaseASUS ROG Strix Helios
    Power SupplyROG Thor 850W
    Keyboard CMSTORM Trigger
    Mouse Steelseries Rival 310
    Headset AKG K702
    Mouse Pad Razer Goliathus
    Headset/Speakers Logitech Z906 5.1
    OS Windows 10
    Network RouterpfSense

    Join Date
    Oct 2018
    Reputation
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    Posts
    9

    I posted this on the Discord Server but if anyone wants to try they're more than welcome:

    I've managed to hack together the same HTML UI controls that the motherboard uses and apply it to the AIO Cooler.
    It lacks the fan controls and doesn't let you upload JPG custom images (only GIFs) but you can at least change some of the features like Hardware Monitor.

    https://drive.google.com/open?id=1Jr...nDqUrbY7qXMPeQ
    If you can't run this you might need to download and install .NET Core 3.0 Runtime
    https://dotnet.microsoft.com/downloa...-x64-installer
    Once its running you can connect to it in your web browser at http://localhost:5000
    If you manage to brick your AIO led display, you can recover it by turning off your PC and switching the PSU off for a few seconds then turning it back on.

    I don't intend to support this, but you can find me on the discord in #armoury, its not a fix or solution. Those who want a fix will have to wait.

  10. #20
    New ROGer Array
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    Quote Originally Posted by gzy1992 View Post
    I posted this on the Discord Server but if anyone wants to try they're more than welcome:

    I've managed to hack together the same HTML UI controls that the motherboard uses and apply it to the AIO Cooler.
    It lacks the fan controls and doesn't let you upload JPG custom images (only GIFs) but you can at least change some of the features like Hardware Monitor.

    https://drive.google.com/open?id=1Jr...nDqUrbY7qXMPeQ
    If you can't run this you might need to download and install .NET Core 3.0 Runtime
    https://dotnet.microsoft.com/downloa...-x64-installer
    Once its running you can connect to it in your web browser at http://localhost:5000
    If you manage to brick your AIO led display, you can recover it by turning off your PC and switching the PSU off for a few seconds then turning it back on.

    I don't intend to support this, but you can find me on the discord in #armoury, its not a fix or solution. Those who want a fix will have to wait.
    the most important thing is to control the fans.


    have u tried windows 1803 ? test it
    Last edited by aragonnshow; 10-11-2019 at 09:57 PM.

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