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  1. #1
    ROG Enthusiast Array
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    Nov 2015
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    Turns On But Not Booting

    Hi,

    I can no longer boot. When I push the start button, the machine turns on and gives a Q Code "00" and does nothing else. After trying this many times, I left the machine unplugged for a few hours, and tried again; the machine started and ran through the Q Codes like normal, but then shut off before loading Windows, then back on and to the "00" again.

    Eventually, I took the entire machine apart, cleaned everything, and put it back together again. Still, the same problem. Boots to Q Code "00" and hangs.

    Please help ,

    Thank you!

  2. #2
    ROG Guru: White Belt Array
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    Did you reseat the CPU?
    Only 3 possibilities.
    CPU, PSU not giving enough power or MOBO.

  3. #3
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    Yes. I took the *entire* machine apart, cleaned, reassembled. I guess my next option is to try another PSU.

    How long is the warranty good?

  4. #4
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    I took the PC to a very good repair shop. The mobo is toast. What a shame. I don't know what went wrong, but this is ridiculous. I take very good care of my computers. This was NOT a user-end fault for sure.

  5. #5
    New ROGer Array RedSector73 PC Specs
    RedSector73 PC Specs
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)PVR416G413C9K @ 3600 14-15-14-28 CR1
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 10 64bit Pro
    Network RouterRT-AC87U

    Join Date
    Apr 2018
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    00 code isn't used.... turn off the power, remove the cmos battery for at least 30 seconds, then replace and plug in and turn on.... still an issue try replacing cmos battery.

    Still an issue., you could also try doing update to the bios by USB FlashBack.

    If you can't clear 00 code I would suspect the three items mentioned above, the motherboard itself, the PSU or the CPU.
    Last edited by RedSector73; 10-13-2019 at 11:50 AM.

  6. #6
    ROG Guru: Yellow Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.305 )
    MotherboardAsus motherboard
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorLcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek with ice sound
    OS Windows 10 Insider Preview 64bit 1903build no 18950.1001
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner
    raju2529's Avatar
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    reset the cmos battery. or replace with new battery

  7. #7
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    Thanks guys. I reset the CMOS and changed the battery and still had the same problem. I need this machine for work, so I bought a brand new Edition 10 board and migrated everything to it. Had a bunch of issues though. Biggest problem now, is one stick of RAM is not being recognized. Ordering new RAM.

    I'm going to send the board to ASUS and have them check it out. Hopefully, it is some small repair job they can do. The problem is I live in Brazil and nothing works here.

    I've been building PCs for at least 20 years. I never had so many problems with a computer before.

    Thanks again!

  8. #8
    ROG Guru: Yellow Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.305 )
    MotherboardAsus motherboard
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorLcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek with ice sound
    OS Windows 10 Insider Preview 64bit 1903build no 18950.1001
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner
    raju2529's Avatar
    Join Date
    Feb 2018
    Reputation
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    daul sided ram or single sided ram.
    all memory soldered in only one side is called single sided ram

  9. #9
    ROG Guru: Yellow Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.305 )
    MotherboardAsus motherboard
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorLcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek with ice sound
    OS Windows 10 Insider Preview 64bit 1903build no 18950.1001
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner
    raju2529's Avatar
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    156


  10. #10
    ROG Guru: Yellow Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.305 )
    MotherboardAsus motherboard
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294
    MonitorLcd monitor
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    Casefrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek with ice sound
    OS Windows 10 Insider Preview 64bit 1903build no 18950.1001
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner
    raju2529's Avatar
    Join Date
    Feb 2018
    Reputation
    10
    Posts
    156


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