Turns On But Not Booting

**memetic** · 10-09-2019 09:52 PM

Hi,

I can no longer boot. When I push the start button, the machine turns on and gives a Q Code "00" and does nothing else. After trying this many times, I left the machine unplugged for a few hours, and tried again; the machine started and ran through the Q Codes like normal, but then shut off before loading Windows, then back on and to the "00" again.

Eventually, I took the entire machine apart, cleaned everything, and put it back together again. Still, the same problem. Boots to Q Code "00" and hangs.

Please help ,

Thank you!

**BigJohnny** · 10-10-2019 03:54 AM

Did you reseat the CPU?
Only 3 possibilities.
CPU, PSU not giving enough power or MOBO.

**memetic** · 10-10-2019 02:57 PM

Yes. I took the *entire* machine apart, cleaned, reassembled. I guess my next option is to try another PSU.

How long is the warranty good?

**memetic** · 10-11-2019 11:36 PM

I took the PC to a very good repair shop. The mobo is toast. What a shame. I don't know what went wrong, but this is ridiculous. I take very good care of my computers. This was NOT a user-end fault for sure.

**RedSector73** · 10-12-2019 12:10 AM

00 code isn't used.... turn off the power, remove the cmos battery for at least 30 seconds, then replace and plug in and turn on.... still an issue try replacing cmos battery.

Still an issue., you could also try doing update to the bios by USB FlashBack.

If you can't clear 00 code I would suspect the three items mentioned above, the motherboard itself, the PSU or the CPU.

**raju2529** · 10-12-2019 01:46 PM

reset the cmos battery. or replace with new battery

**memetic** · 10-30-2019 09:27 PM

Thanks guys. I reset the CMOS and changed the battery and still had the same problem. I need this machine for work, so I bought a brand new Edition 10 board and migrated everything to it. Had a bunch of issues though. Biggest problem now, is one stick of RAM is not being recognized. Ordering new RAM.

I'm going to send the board to ASUS and have them check it out. Hopefully, it is some small repair job they can do. The problem is I live in Brazil and nothing works here.

I've been building PCs for at least 20 years. I never had so many problems with a computer before.

Thanks again!

**raju2529** · 10-31-2019 05:55 AM

daul sided ram or single sided ram.
all memory soldered in only one side is called single sided ram

**raju2529** · 10-31-2019 06:05 AM

see the solution on this page
https://rog.asus.com/forum/showthrea...ix-CPU-CODE-00

**raju2529** · 10-31-2019 06:28 AM

https://rog.asus.com/forum/showthrea...ix-CPU-CODE-00

RedSector73 PC Specs
Laptop (Model)	FA506IU-AL130T x 2
Motherboard	ROG CROSSHAIR VIII HERO (WI-FI)
Processor	AMD Ryzen 9 3900X 12-Core Processor
Memory (part number)	4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
Graphics Card #1	Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
Sound Card	Arctis DAC
Monitor	Asus ROG Swift PG348Q
Storage #1	ADATA SX8200PNP 1TB
Storage #2	2 x Samsung SSD 840 EVO 250GB
CPU Cooler	Coolermaster Liquid Pro Master 360
Case	EVGA DG-87 Gunmetal Grey Gaming Case
Power Supply	EVGA SuperNOVA G2 750W Gold Power
Keyboard	Corsair K95 RGB Platinum
Mouse	Corsair Gaming Sabre RGB Gaming Mouse
Headset	ARCTIS Pro Wireless
Mouse Pad	Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
OS	Windows 10 64bit Pro
Network Router	RT-AC87U

raju2529 PC Specs
Laptop (Model)	R542UQ-DM153 ( X542UQ.309SA )
Motherboard	Asus Builtin Motherboard X542UQ
Processor	Intel core i5 7200u @2.5Ghz
Memory (part number)	Adata 2400 Mhz 16GB DDR4
Graphics Card #1	intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
Graphics Card #2	Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
Graphics Card #3	nil
Graphics Card #4	nil
Sound Card	Realtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
Monitor	Builtin Lcd monitor model BOE
Storage #1	Samsung 850 Evo 1000GB SSD M.2. 2280
Storage #2	Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
CPU Cooler	Built-in
Case	From factory
Power Supply	65W
Keyboard	Built in keyboard
Mouse	Built in mouse
Headset	Purchased Philips HeadSet
Mouse Pad	nil
Headset/Speakers	Realtek Builtin Speakers
OS	Windows 10 Enterprise 64bit v20H2 build no 19042.685
Network Router	Bsnl Wi-Fi modem with router
Accessory #1	Dell Wired Mouse
Accessory #2	Laptop Cooling table with fan
Accessory #3	Secureye Usb finger print scanner added seperately for Windows Hello

raju2529 PC Specs
Laptop (Model)	R542UQ-DM153 ( X542UQ.309SA )
Motherboard	Asus Builtin Motherboard X542UQ
Processor	Intel core i5 7200u @2.5Ghz
Memory (part number)	Adata 2400 Mhz 16GB DDR4
Graphics Card #1	intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
Graphics Card #2	Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
Graphics Card #3	nil
Graphics Card #4	nil
Sound Card	Realtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
Monitor	Builtin Lcd monitor model BOE
Storage #1	Samsung 850 Evo 1000GB SSD M.2. 2280
Storage #2	Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
CPU Cooler	Built-in
Case	From factory
Power Supply	65W
Keyboard	Built in keyboard
Mouse	Built in mouse
Headset	Purchased Philips HeadSet
Mouse Pad	nil
Headset/Speakers	Realtek Builtin Speakers
OS	Windows 10 Enterprise 64bit v20H2 build no 19042.685
Network Router	Bsnl Wi-Fi modem with router
Accessory #1	Dell Wired Mouse
Accessory #2	Laptop Cooling table with fan
Accessory #3	Secureye Usb finger print scanner added seperately for Windows Hello

raju2529 PC Specs
Laptop (Model)	R542UQ-DM153 ( X542UQ.309SA )
Motherboard	Asus Builtin Motherboard X542UQ
Processor	Intel core i5 7200u @2.5Ghz
Memory (part number)	Adata 2400 Mhz 16GB DDR4
Graphics Card #1	intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
Graphics Card #2	Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
Graphics Card #3	nil
Graphics Card #4	nil
Sound Card	Realtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
Monitor	Builtin Lcd monitor model BOE
Storage #1	Samsung 850 Evo 1000GB SSD M.2. 2280
Storage #2	Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
CPU Cooler	Built-in
Case	From factory
Power Supply	65W
Keyboard	Built in keyboard
Mouse	Built in mouse
Headset	Purchased Philips HeadSet
Mouse Pad	nil
Headset/Speakers	Realtek Builtin Speakers
OS	Windows 10 Enterprise 64bit v20H2 build no 19042.685
Network Router	Bsnl Wi-Fi modem with router
Accessory #1	Dell Wired Mouse
Accessory #2	Laptop Cooling table with fan
Accessory #3	Secureye Usb finger print scanner added seperately for Windows Hello

raju2529 PC Specs
Laptop (Model)	R542UQ-DM153 ( X542UQ.309SA )
Motherboard	Asus Builtin Motherboard X542UQ
Processor	Intel core i5 7200u @2.5Ghz
Memory (part number)	Adata 2400 Mhz 16GB DDR4
Graphics Card #1	intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116
Graphics Card #2	Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521
Graphics Card #3	nil
Graphics Card #4	nil
Sound Card	Realtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1
Monitor	Builtin Lcd monitor model BOE
Storage #1	Samsung 850 Evo 1000GB SSD M.2. 2280
Storage #2	Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
CPU Cooler	Built-in
Case	From factory
Power Supply	65W
Keyboard	Built in keyboard
Mouse	Built in mouse
Headset	Purchased Philips HeadSet
Mouse Pad	nil
Headset/Speakers	Realtek Builtin Speakers
OS	Windows 10 Enterprise 64bit v20H2 build no 19042.685
Network Router	Bsnl Wi-Fi modem with router
Accessory #1	Dell Wired Mouse
Accessory #2	Laptop Cooling table with fan
Accessory #3	Secureye Usb finger print scanner added seperately for Windows Hello

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