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  1. #1
    New ROGer Array
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    NEED HELP : i'am using z390-e, videos and sound are out of sync

    Hi all, i having this issue since i build my pc. i try follow the Realtek HD Audio Drivers (UAD - ASUS ROG SS3) installation but no sound after i finish the installation. now i'm using windows update driver but videos and sound are out of sync every time i shut down the pc. I need to reinstall the audio driver using windows update every time i turn on the pc. PLEASE HELP.
    Sorry for my bad English

  2. #2
    ROG Enthusiast Array rexbinary PC Specs
    rexbinary PC Specs
    MotherboardASUS ROG Strix Z390-H Gaming
    ProcessorIntel Core i7-9700K Coffee Lake
    Memory (part number)G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4-3200
    Graphics Card #1ASUS ROG GeForce GTX 1080 Ti STRIX-GTX1080TI-11G-GAMING
    MonitorAcer Predator XB271HU 27" WQHD IPS NVIDIA G-Sync Black/Red Gaming Monitor
    Storage #1SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    Storage #2SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    CPU CoolerCorsair Hydro Series H150i PRO RGB
    CaseCorsair Carbide Series SPEC-06 Black
    Power SupplyCORSAIR HX Series HX850
    Keyboard Razer Huntsman
    Mouse Razer Deathadder V2
    Headset SteelSeries Arctis Pro Wireless
    Mouse Pad XTracGear Carbonic XXL Desk Mat
    Headset/Speakers Logitech Speaker System Z906
    OS Windows 10 Pro
    rexbinary's Avatar
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    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html

    CPU: Intel Core i7-9700K @ 5.0GHz | Mobo: ASUS ROG STRIX Z390-H GAMING (BIOS 2808) | Cooler: Corsair Hydro Series H150 PRO
    Memory: G.SKILL Trident Z RGB 32GB (2x16GB) DDR4-3200 | GPU: ASUS ROG STRIX GeForce GTX 1080 TI | PSU: Corsair HX Series HX850
    Drives: 2x Samsung 970 EVO 1TB, Seagate BarraCuda Pro 6TB | Case: Corsair Carbide SPEC-06 Black

  3. #3
    New ROGer Array
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    Quote Originally Posted by rexbinary View Post
    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html
    i already turn off the fast boot in windows and bios. But this problem still happen

  4. #4
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    Quote Originally Posted by rexbinary View Post
    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html
    do you install driver from asus website?

  5. #5
    ROG Enthusiast Array rexbinary PC Specs
    rexbinary PC Specs
    MotherboardASUS ROG Strix Z390-H Gaming
    ProcessorIntel Core i7-9700K Coffee Lake
    Memory (part number)G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4-3200
    Graphics Card #1ASUS ROG GeForce GTX 1080 Ti STRIX-GTX1080TI-11G-GAMING
    MonitorAcer Predator XB271HU 27" WQHD IPS NVIDIA G-Sync Black/Red Gaming Monitor
    Storage #1SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    Storage #2SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    CPU CoolerCorsair Hydro Series H150i PRO RGB
    CaseCorsair Carbide Series SPEC-06 Black
    Power SupplyCORSAIR HX Series HX850
    Keyboard Razer Huntsman
    Mouse Razer Deathadder V2
    Headset SteelSeries Arctis Pro Wireless
    Mouse Pad XTracGear Carbonic XXL Desk Mat
    Headset/Speakers Logitech Speaker System Z906
    OS Windows 10 Pro
    rexbinary's Avatar
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    Quote Originally Posted by muixmorbid View Post
    do you install driver from asus website?
    Yes

    CPU: Intel Core i7-9700K @ 5.0GHz | Mobo: ASUS ROG STRIX Z390-H GAMING (BIOS 2808) | Cooler: Corsair Hydro Series H150 PRO
    Memory: G.SKILL Trident Z RGB 32GB (2x16GB) DDR4-3200 | GPU: ASUS ROG STRIX GeForce GTX 1080 TI | PSU: Corsair HX Series HX850
    Drives: 2x Samsung 970 EVO 1TB, Seagate BarraCuda Pro 6TB | Case: Corsair Carbide SPEC-06 Black

  6. #6
    ROG Guru: Yellow Belt Array Enderwiggin03 PC Specs
    Enderwiggin03 PC Specs
    MotherboardROG STRIX Z390-E Gaming
    ProcessorIntel Core i9 9900k @ 5.1Ghz on all 8 cores 1.355v
    Memory (part number)F4-4266C19D-16GTZR @ 4000Mhz CL16-17-17-35 1.45v
    Graphics Card #1EVGA RTX 2070 XC Ultra
    Sound CardCreative Sound Blaster X AE-5
    MonitorASUS VG248QE
    Storage #1Samsung 970 Evo 500GB m.2
    Storage #2Samsung 860 Evo 1TB SATA
    CPU CoolerEVGA CLC280 with 4x NF-A14 iPPC-3000 PWM (push/pull)fans
    CaseFractal Design R6
    Power SupplyEVGA G3 1000w
    Keyboard Logitech G513 Carbon
    Mouse Logitech G703
    Mouse Pad Logitech Poweplay
    OS Windows 10 Home x64

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    It's a known Windows 1903 error, you'll net you find the affected update and uninstall it.

  7. #7
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1 w/ Noctua NF-F12 industrialPPC-2000 IP67 PWM x3 Fans
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 Logitech BRIO ULTRA HD PRO WEBCAM
    Jesseinsf's Avatar
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    Quote Originally Posted by muixmorbid View Post
    Hi all, i having this issue since i build my pc. i try follow the Realtek HD Audio Drivers (UAD - ASUS ROG SS3) installation but no sound after i finish the installation. now i'm using windows update driver but videos and sound are out of sync every time i shut down the pc. I need to reinstall the audio driver using windows update every time i turn on the pc. PLEASE HELP.
    Sorry for my bad English
    Try another driver version. But make sure you clean your system of old drivers and files left behind from uninstalling the current drivers.

  8. #8
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Labs Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1 w/ Noctua NF-F12 industrialPPC-2000 IP67 PWM x3 Fans
    CaseLian Li PC-011 Dynamic XL (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Keyboard RAZER HUNTSMAN ELITE - LINEAR OPTICAL SWITCH (Red) w/ PBT Keycaps
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad Razer Vespula V2 Mousepad
    Headset/Speakers Creative GigaWorks T40 Series II
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 Logitech BRIO ULTRA HD PRO WEBCAM
    Jesseinsf's Avatar
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    That issue has been fixed

    Quote Originally Posted by Enderwiggin03 View Post
    It's a known Windows 1903 error, you'll net you find the affected update and uninstall it.
    Microsoft fixed that issue long ago. So if you are experiencing an issue with your Realtek drivers then it is not Microsoft's fault. I have 3 z390 PCs in my house and all are working great with version 1903 installed.

  9. #9
    ROG Member Array CappinCrunk's Avatar
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    Quote Originally Posted by muixmorbid View Post
    Hi all, i having this issue since i build my pc. i try follow the Realtek HD Audio Drivers (UAD - ASUS ROG SS3) installation but no sound after i finish the installation. now i'm using windows update driver but videos and sound are out of sync every time i shut down the pc. I need to reinstall the audio driver using windows update every time i turn on the pc. PLEASE HELP.
    Sorry for my bad English
    Did you ever solve this? Been having this issue for a while now and thought it was solved but it keeps persisting.

    ASUS support mentioning a repair might be in order, which would suck..

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