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  1. #21
    ROG Enthusiast Array
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    Quote Originally Posted by Re@per View Post
    oh your system is missing a lot
    Yeah I guess :/ Asus should make a regular installer for Crate rather than that web installer thing.

  2. #22
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by Chrizzy View Post
    Yeah I guess :/ Asus should make a regular installer for Crate rather than that web installer thing.
    they need a proper installer and a uninstaller.

  3. #23
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    If any Asus programmer is reading this post! I gladly let u guys remotely control my PC via teamviewer so try and sort this out!!
    Or, if anyone with a fully working Crate could send me the files since it seems that Im missing some and the Crate installer nor updater downloads and installs those..

  4. #24
    ROG Enthusiast Array DarthLoloX PC Specs
    DarthLoloX PC Specs
    MotherboardAsus ROG Strix X570-E Gaming
    ProcessorAMD Ryzen 9 3900 X
    Memory (part number)G-Skill Trident Z RGB Series 3200 Mhz
    Graphics Card #1Asus ROG Matrix 2080 Ti
    Sound CardSupreme FX
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    DarthLoloX's Avatar
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    When I want to access to ROG Ruyjin

    Click image for larger version. 

Name:	2019-10-31.png 
Views:	5 
Size:	56.3 KB 
ID:	82804

    Aura Sync still empty

    "All Mb" program is not on my apps list either, normal?


    But what Asus are doing for the God sake!?

  5. #25
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by DarthLoloX View Post
    When I want to access to ROG Ruyjin

    Click image for larger version. 

Name:	2019-10-31.png 
Views:	5 
Size:	56.3 KB 
ID:	82804

    Aura Sync still empty

    "All Mb" program is not on my apps list either, normal?


    But what Asus are doing for the God sake!?
    not normal but you can try the new webinstaller for Crate**
    https://rog.asus.com/forum/showthread.php?**
    Last edited by Re@per; 10-31-2019 at 10:48 PM.

  6. #26
    ROG Guru: Orange Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega / ROG Crosshair VIII Formula
    ProcessorIntel® Core™ i9-9980XE / AMD 3950x
    Memory (part number)Corsair LPX Vengeance DDR4 2666MHz 128 GB / Corsair Vengeance LPX 32GB DDR4-3200 32GB DDR4 3200MH
    Graphics Card #1Asus 2080 Turbo / Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 Turbo / Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB / Sabient SB-ROCKET-NVMe4-500
    Storage #2Samsung 970 Pro 1 TB / ADATA XPG SX5500 Pro 3D NAND NVMe Gen3x4 PCIe M.2
    CPU CoolerROG Ryujin 360 / ROG Ryujin 360
    CaseThermaltake View 71 TG / Thermaltake View 31
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt / Thermaltake Toughpower iRGB 1200 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4 / Noctua 140 mm 3000 RPM x 2
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot) / ROG NVLINK Bridge 3-Slot A

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    Armoury Crate for me was semi-working with problems updating. Then I installed the latest Asus Tweak II. Now, the next day Armoury Crate is totally failing with the lighting--that is, my settings are gone and I can't change them. And when trying to load using the "Device" tab for the motherboard, it is stuck at the loading animation. And yeah, same page as the above post. XML format error. Please restart your system (Status:0 SetProfile)

    What a joke. And how long has this software been out?! I'm tempted to contact them via their chat support. If I do I will report on their "solution." Lol.
    Last edited by Super Gnome; 10-31-2019 at 11:44 PM.

  7. #27
    ROG Guru: Orange Belt Array Super Gnome PC Specs
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    MotherboardROG Rampage VI Extreme Omega / ROG Crosshair VIII Formula
    ProcessorIntel® Core™ i9-9980XE / AMD 3950x
    Memory (part number)Corsair LPX Vengeance DDR4 2666MHz 128 GB / Corsair Vengeance LPX 32GB DDR4-3200 32GB DDR4 3200MH
    Graphics Card #1Asus 2080 Turbo / Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 Turbo / Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB / Sabient SB-ROCKET-NVMe4-500
    Storage #2Samsung 970 Pro 1 TB / ADATA XPG SX5500 Pro 3D NAND NVMe Gen3x4 PCIe M.2
    CPU CoolerROG Ryujin 360 / ROG Ryujin 360
    CaseThermaltake View 71 TG / Thermaltake View 31
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt / Thermaltake Toughpower iRGB 1200 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4 / Noctua 140 mm 3000 RPM x 2
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot) / ROG NVLINK Bridge 3-Slot A

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    Okay, I'm at Asus Online Customer Service as I type this. I have been number 2 in the queue for the last 15 minutes (Edit, now half an hour, Edit 2, now getting close to an hour waiting). My problem was outlined to them as, "Armoury Crate doesn't work." Bwa ha ha ha. I imagine they have disconnected me and will not respond. I mean duh. What a joke.

    My guess is the management at Asus just wants the sale and after that, you are on your own, and free to defect to a maker like EVGA that rocks excellent service, and I'm guessing software that actually works.

    Edit 3: Now after more than an hour of waiting as number two in line, lol, this message:

    You have idled for a while and the system will be disconnected in 5 minutes.
    If you want to keep online, please click the icon below.

    And now below that: Your entry is invalid. Please try again.

    And guess what, you can't click the icon--it doesnt work. Laughable. I guess they would have no response or, the truth, they just don't give a care, the customer service rep has fingernails to polish or whatever. There's nobody at customer service that can help with Armoury Crate.
    Last edited by Super Gnome; 11-01-2019 at 12:42 AM.

  8. #28
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    So, no-one from Asus has reached out to me! Instead they released a new webinstaller that made no difference at all - it´s even worse!
    Lots of files doesnt get downloaded/installed. Whole Armoury Crate directory missing under Program Files(x86) etc.
    The new Crate webinstaller prompts to install Armoury instead.. and after a reboot Armoury prompts that Crate should be used.. what´s the point?

    This is ridicolous!!!!
    Miniatura de Adjuntos Miniatura de Adjuntos crate.crap.jpg  


  9. #29
    ROG Member Array Mapantz PC Specs
    Mapantz PC Specs
    MotherboardASUS ROG Maximus X Hero (Wi-Fi AC)
    ProcessorIntel Core i7-8700
    Memory (part number)Thermaltake TOUGHRAM RGB 32GB (2x8GB) DDR4 3600MHz C18
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    I have spent half a day trying to get some kind of progress with Armoury Crate. On the Asus drivers page for my motherboard, it has the Crate utility download. I downloaded it and got it semi working. It states to uninstall Asus Aura - which I did. After a reboot, Crate said I had no devices connected. I installed Aura again, but it made no difference. I uninstalled Crate and reinstalled it, still the same.. I uninstalled everything that was Asus, I used Revo Uninstaller, CCleaner, and a second registry cleaner, stopped all Asus services etc, rebooted and installed Crate again. Still it couldn't find any devices. I got so fed up, I decided I will just stick with Asus Aura. I uninstalled Crate, cleaned all evidence of it, then installed Aura again. However, Aura wouldn't work any more.. "Aura service is currently unavailable check if Aura service is installed"

    I tried everything humanely possible to fix it, but no success. In the end, I had to do a system restore. I went back to having both Crate and Aura running side-by-side. The problem now is, if you have have any other lighting mode apart from 'static' set, it used excessive CPU. Lightingservice uses 8% constantly. If you open Crate up, that uses 15% all by itself. So, it's using almost 25% CPU.

    I have read page after page, website after website, the same problems over and over again, and nobody can come up with an answer, and more to the point, Asus don't even bother.

    It's got to the stage now, where I think a consortium needs to be made of users with these issues, and a lawsuit brought against Asus. I have been doing a little research regarding this, and it's fair to say, Asus are not doing enough to help us, or even making attempts to acknowledge these problems.

    They are actually breaching consumers rights which means action could be taken against them. Some users may think i'm just typing this for fun, but I can assure you I am deadly serious.

    If you're interested in pursuing this further by way of legal action, or consumer rights, then we need to get together and push something forward, as this is quite frankly, unacceptable from Asus.

    Best.

  10. #30
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    Done like Mapantz have.. Wiped exactly everything including manually deleting win registry entrys!
    Installed Armoury and then Crate using the updated installer.. Only thing that works is the Macro thing.
    Cant update either - it prompts me to update several stuff but nothing gets updated/installed.
    Miniatura de Adjuntos Miniatura de Adjuntos update2.jpg  

    update.jpg  

    update4.jpg  

    Last edited by Chrizzy; 11-03-2019 at 04:21 AM.

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