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  1. #1
    New ROGer Array
    Join Date
    Oct 2019

    Question Armoury Crate damaged my whole system

    So I bought a asus rog strix g few weeks back and now on after 2 weeks. It started giving me problems and I mean a lot of them.
    So when I received the device, it worked great and everything was good for a week then suddenly the armoury crate stopped saving profiles or lost it's functionality. The aura sync was gone and the rgb was stuck on color cycle. Then some minor bugs came as well and I reset ed the laptop to maybe solve this issue.

    After the reset and first boot the device seemed to work fine again but after a restart to install updates, the problems came so after some googling I choose to reset again and stop the asus live service under services.msc option. This option seemed to work, a had to suffer with some bad rgb but the laptop was working great again. But yesterday after some update or something the rog key to open the armoury crate does not work and also the fan change profile to set to other modes stopped working at all. I had to manually open armoury crate and there was no aura sync menu and the rgb was stuckeat color cycle now.

    Then came another big blow and this was the most annoying, the laptop started to stutter a lot and was slow even in simple file transfer. I looked in the background processes and there was a process called armoury crate user session which was opening again and closing which maybe causing stutters but the laptop is seriously slow. I had a ssd installed and to transfer 3gb file it took me 30 min. I played csgo earlier and it ran at 140+ fps at high setting but after this problem, csgo ran at 50 fps with too many 1% low that it was not playable anymore. I did also installed drivers again manually but it did not solve the problem, I don't think it's a hardware problem as everything works after a reset but after a restart back to square one. If anyone also encountered this problem please do help me. I called for the asus service and hope they fix it fast as I have to leave for college in 2 weeks now.

    This being my first Asus laptop and being greeted with this changed my mindset about the one time great asus. Still if anyone can please help me !

  2. #2
    ROG Member Array AngryAce PC Specs
    AngryAce PC Specs
    Laptop (Model)Sager 9170
    MotherboardAsus Maximus XI Formula
    ProcessorIntel i9-9900-K
    Memory (part number)Corsair 3200mhz SE Blackout
    Graphics Card #1eVGA GTX 1080Ti HydroCopper SC2
    Sound CardSound Blaster AE-7
    MonitorAsus ROG 34" Ultra-Wide
    Storage #1Sabrent Rocket 2TB NVME
    CPU CoolerCorsair XC7
    CaseLian Li Dynamic
    Power SupplyeVGA SuperNOVA 1000 P2
    Keyboard Razer Blackwidow X Chroma
    Mouse Razer Mamba Hyperflux
    Headset Sennheiser Game One
    Mouse Pad Razer Hyperflux
    OS Windows 10 Pro 64

    Join Date
    Aug 2016

    From what I can tell, very little help is offered by Asus on this forum. I have 3 Asus motherboards and Armoury Crate doesn't work on any of them anymore. 2 of them have never worked correctly and the 3rd is my newest AMD build. X570 CH8 and Strix 5700XT worked ok until the lastest round of AC updates. AC doesn't detect anything and when it does, can't change the lighting or patterns. Just stuck on random colors or rainbow. Just like the other 2 systems I have. Disappointing to say the least.

    Performance wise, the systems run great so if your having issues, I suggest tech support.

  3. #3
    ROG Enthusiast Array
    Join Date
    Dec 2012

    Asus gives a ****... :/

  4. #4
    ROG Enthusiast Array edrickjk PC Specs
    edrickjk PC Specs
    ProcessorIntel Core i9-9900K
    Memory (part number)F4-4266C19-8GTZKW 8gbx4
    Graphics Card #1ASUS ROG STRIX RTX 2080 Ti GAMING OC 11G
    MonitorAcer predator X34P
    Storage #1Samsung SSD 970 EVO Plus 500GB
    Storage #2WDC WDS512G1X0C-00ENX0
    CPU CoolerEK-Velocity
    CasePhantek Enthoo Luxe 2
    Power SupplyCorsair HX1000I
    Keyboard Razer blackwidow x chroma
    Mouse Razer mamba wireless
    Headset SteelSeries arctis pro wireless
    Mouse Pad Razer Goliathus Control Extended
    Headset/Speakers Razer nommo chroma
    OS window 10
    Network RouterAsus RT-AC-5300

    Join Date
    Jul 2018

    The only way i found to deal with armoury crate is with a fresh window install, to stay away from ai suite ,aura and and any other asus software,they seems to conflict with each other. If any of these was previously installed, armoury wont work and prevent the other one to work properly.

    Like other said its only software related ,your hardware is ok, take little to no time to do a fresh install these day .
    Last edited by edrickjk; 11-05-2019 at 02:37 AM.

  5. #5
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
    Join Date
    Nov 2011

    explain DAMAGE your whole system. If there is a issue by DAMAGE please prepare RMA Now FPS has nothing to do with app. nada.

    if the app damage you laptop. prepare the RMA process.
    Learn, Play Enjoy!

  6. #6
    ROG Guru: Yellow Belt Array
    Join Date
    Feb 2019

    Cant speak for crate but AI suite bricked a board for me. Had saved profiles and had been OCing and simply set it to the saved default. Locked slap up and never posted again from either BIOS. Ive learned to just use the BIOS for these settings and seek out alternative software solutions as the guys in the dungeon doing the software dont get enough sleep and their espresso machine is broken.

  7. #7
    ROG Guru: Yellow Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega
    ProcessorIntel® Core™ i9-9980XE CPU @ 3.00GHz
    Memory (part number)Corsair LPX Vengeance DDR4 DRAM 2666MHz 128 GB
    Graphics Card #1Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB
    Storage #2Samsung 970 Pro 1 TB
    CPU CoolerROG Ryujin 360
    CaseThermaltake View 71 TG
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot)

    Join Date
    Mar 2019

    Yup, it's like Big Johnny here says. Use the Bios settings. I've got a near ten year old rig I built and it doesn't run any Asus software since switching it over to Windows 10. But it runs like a charm now with no garbage you know what software. Fortunately there is no RGB lighting though. As far as I could tell when poking around my new rig's Bios there is no way to control the RGB or LEDs from there.

    I'll tell you what though, I've got the blue screen of death twice in the last couple weeks, and the problems started just around the time Armoury Crate lost control of the lighting, LED and updating. Also, your Armoury Crate problems sound a lot like mine.

  8. #8
    ROG Guru: Orange Belt Array
    Join Date
    Jan 2011

    RGB control from the bios would be great. But as bad as the software is I doubt that would be a smart thing to try at this point though. It is what it is. I shall wait and see what happens.

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