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  1. #1
    New ROGer Array
    Join Date
    Oct 2019

    Question Armoury Crate damaged my whole system

    So I bought a asus rog strix g few weeks back and now on after 2 weeks. It started giving me problems and I mean a lot of them.
    So when I received the device, it worked great and everything was good for a week then suddenly the armoury crate stopped saving profiles or lost it's functionality. The aura sync was gone and the rgb was stuck on color cycle. Then some minor bugs came as well and I reset ed the laptop to maybe solve this issue.

    After the reset and first boot the device seemed to work fine again but after a restart to install updates, the problems came so after some googling I choose to reset again and stop the asus live service under services.msc option. This option seemed to work, a had to suffer with some bad rgb but the laptop was working great again. But yesterday after some update or something the rog key to open the armoury crate does not work and also the fan change profile to set to other modes stopped working at all. I had to manually open armoury crate and there was no aura sync menu and the rgb was stuckeat color cycle now.

    Then came another big blow and this was the most annoying, the laptop started to stutter a lot and was slow even in simple file transfer. I looked in the background processes and there was a process called armoury crate user session which was opening again and closing which maybe causing stutters but the laptop is seriously slow. I had a ssd installed and to transfer 3gb file it took me 30 min. I played csgo earlier and it ran at 140+ fps at high setting but after this problem, csgo ran at 50 fps with too many 1% low that it was not playable anymore. I did also installed drivers again manually but it did not solve the problem, I don't think it's a hardware problem as everything works after a reset but after a restart back to square one. If anyone also encountered this problem please do help me. I called for the asus service and hope they fix it fast as I have to leave for college in 2 weeks now.

    This being my first Asus laptop and being greeted with this changed my mindset about the one time great asus. Still if anyone can please help me !

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