Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11
  1. #1
    New ROGer Array
    Join Date
    Nov 2019
    Reputation
    10
    Posts
    1

    Exclamation Asus ROG Gladius II unusable after firmware upgrade

    Good afternoon,

    I have 2 peripherals :
    - Asus ROG Strix Flare
    - Asus ROG Gladius II

    At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

    When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
    https://www.noelshack.com/2019-45-2-...us-error-1.png

    When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
    https://www.noelshack.com/2019-45-2-...us-error-2.png

    I already tried some things :
    - Plugging into another computer, it's all the same.
    - Plugging/Unplugging, it's all the same.
    - I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
    https://www.noelshack.com/2019-45-2-...us-error-3.png

    The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
    Of course the 2 years warranty has expired recently (planned obsolescence?).
    I have a Razer DeathAdder that lasted +10 years and is still usable today...

    I'm out of options, do you guys have any leads to solve this?

    Thank you and have a nice day.

  2. #2
    New ROGer Array
    Join Date
    May 2020
    Reputation
    10
    Posts
    2

    Same problem here

    I got the same problem as you...,did you found some fix for the problem?

    Quote Originally Posted by fifeed View Post
    Good afternoon,

    I have 2 peripherals :
    - Asus ROG Strix Flare
    - Asus ROG Gladius II

    At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

    When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
    https://www.noelshack.com/2019-45-2-...us-error-1.png

    When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
    https://www.noelshack.com/2019-45-2-...us-error-2.png

    I already tried some things :
    - Plugging into another computer, it's all the same.
    - Plugging/Unplugging, it's all the same.
    - I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
    https://www.noelshack.com/2019-45-2-...us-error-3.png

    The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
    Of course the 2 years warranty has expired recently (planned obsolescence?).
    I have a Razer DeathAdder that lasted +10 years and is still usable today...

    I'm out of options, do you guys have any leads to solve this?

    Thank you and have a nice day.

  3. #3
    ROG Guru: Orange Belt Array Gofran PC Specs
    Gofran PC Specs
    MotherboardROG MAXIMUS XI FORMULA
    Processori9-9900K
    Memory (part number)F4-3200C14D-32gb
    Graphics Card #1Asus ROG STRIX GTX 1080 Ti
    MonitorDell 2417dg
    Storage #1970 evo 500gb
    Storage #2951 nvme 500gb
    CPU CoolerROG RYUO 240
    Power SupplyAsus RoG Thor 850W
    Keyboard Asus claymore
    Mouse Asus Spatha
    Mouse Pad Asus rog sheath
    OS Windows 10
    Accessory #1 Phanteks Evolv x

    Join Date
    Mar 2016
    Reputation
    11
    Posts
    330

    Try this remove usb then for wireless version is left and right and scroll button hold then place usb cable in it should do a reset try that

  4. #4
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    120
    Posts
    1,766

    To be clear, Gladius II or Gladius II Wireless? Origin?

  5. #5
    New ROGer Array
    Join Date
    May 2020
    Reputation
    10
    Posts
    2

    Hi

    Quote Originally Posted by MasterC@ASUS View Post
    To be clear, Gladius II or Gladius II Wireless? Origin?
    Is a Gladius II with the wire it was fine and then the next day dead. Same problem as in the first post .

  6. #6
    ROG Enthusiast Array fbajjar PC Specs
    fbajjar PC Specs
    Laptop (Model)ASUS ROG Zephyrus S GX502GW
    MotherboardIntel HM370
    ProcessorIntel Core i7 9750H
    Memory (part number)Samsung 16GB 2666Mhz SDRAM
    Graphics Card #1NVIDIA RTX 2070 Max-P
    Sound CardRealtek ALC294
    MonitorSHP14D3
    Storage #1Intel 660p NVME SSD 1TB
    Power SupplyADP-230GB B
    Mouse ROG GLADIUS II
    Headset ROG CERBERUS
    OS Windows 10 Home 64bit
    Accessory #1 ROG Eye Webcam

    Join Date
    Dec 2019
    Reputation
    20
    Posts
    44

    I also have the same problem when I DIDNT EVEN DO ANY FIRMWARE UPGRADE. How does that make any sense? All I did was change the surface calibration to manual and the mouse literally shut off and transformed itself into a CRP DISABLD brick. I already lost my faith in ASUS laptops and now their peripherals act like this too?Â*

  7. #7
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    120
    Posts
    1,766

    Quote Originally Posted by fbajjar View Post
    I also have the same problem when I DIDNT EVEN DO ANY FIRMWARE UPGRADE. How does that make any sense? All I did was change the surface calibration to manual and the mouse literally shut off and transformed itself into a CRP DISABLD brick. I already lost my faith in ASUS laptops and now their peripherals act like this too?Â*
    Did the mouse literally shut off including the lighting??
    Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another mouse if possible to calibrate the surface again.

  8. #8
    ROG Enthusiast Array fbajjar PC Specs
    fbajjar PC Specs
    Laptop (Model)ASUS ROG Zephyrus S GX502GW
    MotherboardIntel HM370
    ProcessorIntel Core i7 9750H
    Memory (part number)Samsung 16GB 2666Mhz SDRAM
    Graphics Card #1NVIDIA RTX 2070 Max-P
    Sound CardRealtek ALC294
    MonitorSHP14D3
    Storage #1Intel 660p NVME SSD 1TB
    Power SupplyADP-230GB B
    Mouse ROG GLADIUS II
    Headset ROG CERBERUS
    OS Windows 10 Home 64bit
    Accessory #1 ROG Eye Webcam

    Join Date
    Dec 2019
    Reputation
    20
    Posts
    44

    Quote Originally Posted by MasterC@ROG View Post
    Did the mouse literally shut off including the lighting??
    Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another mouse if possible to calibrate the surface again.
    Yes everything, it isn't functioning anymore, it is like the user in this post CRP disabled with a firmware.bin file inside.
    So this mouse is gonna stay dead and i can't get any firmware.bin to repair it? What incorrect surface exactly? It is the same mousepad from before, i just had to do a recalibration again. Isn't manual surface calibration supposed to calibrate according to the surface?
    Last edited by fbajjar; 03-22-2021 at 08:17 PM.

  9. #9
    Mastermind19 Array
    Join Date
    Oct 2015
    Reputation
    10
    Posts
    117

    Quote Originally Posted by fifeed View Post
    Good afternoon,

    I have 2 peripherals :
    - Asus ROG Strix Flare
    - Asus ROG Gladius II

    At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

    When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
    https://www.noelshack.com/2019-45-2-...us-error-1.png

    When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
    https://www.noelshack.com/2019-45-2-...us-error-2.png

    I already tried some things :
    - Plugging into another computer, it's all the same.
    - Plugging/Unplugging, it's all the same.
    - I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
    https://www.noelshack.com/2019-45-2-...us-error-3.png

    The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
    Of course the 2 years warranty has expired recently (planned obsolescence?).
    I have a Razer DeathAdder that lasted +10 years and is still usable today...

    I'm out of options, do you guys have any leads to solve this?

    Thank you and have a nice day.
    We will have to investigate internally with the issue and get back to you.
    Please PM me with your specifications, SN of Gladius II and version of Armoury Crate. Thanks!
    Sincerely,
    TY

  10. #10
    Mastermind19 Array
    Join Date
    Oct 2015
    Reputation
    10
    Posts
    117

    Hi Fifeed,

    Make sure to connect the mouse directly to the USB port; and unplug and plug to make sure it detects.
    Please download and run the firmware repair tool - https://dlcdnets.asus.com/pub/ASUS/A...s_20170913.zip

    Let me know how it goes.
    Sincerely,
    TY

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •