Asus ROG Gladius II unusable after firmware upgrade

[fifeed]

Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-...us-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-...us-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-...us-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

[alinzaboss]

I got the same problem as you...,did you found some fix for the problem?

Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-...us-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-...us-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-...us-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

[Gofran]

Try this remove usb then for wireless version is left and right and scroll button hold then place usb cable in it should do a reset try that

[MasterC@ROG]

To be clear, Gladius II or Gladius II Wireless? Origin?

[alinzaboss]

To be clear, Gladius II or Gladius II Wireless? Origin?

Is a Gladius II with the wire it was fine and then the next day dead. Same problem as in the first post .