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  1. #1
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    Armoury Crate not recognizing devices and unable to control RGB

    Hi,


    Just upgraded to an AMD Ryzen 3700X on a Crosshair VIII WiFi mobo.

    Yesterday RGB and armoury crate worked fine.

    Had to update BIOS and some general drivers and Armoury crate no longer recognizes my motherboard (this sercice only works with ROG devices or something along those lines) and when I click the AURA button I get the message ''connect at least one aura sync compatible device'') which I have:

    -RAM
    -mobo
    -Thermaltake fans and RGB strips on a Thermaltake Aura Sync hub which worked yesterday just fine

    -EKWB velocity rgb waterblock
    -Bitspower Aura sync compatible flow indicator

    all of these are eiter stuck on red or rainbow unicorn barf.

    What is causing this? Have already tried reinstalling, clearing CMOS, safe boot reinstall, CCleaner registry cleaner, manual deletion of remnants I could find, REVOuninstaller,.... nothing works.

    Any ideas?

    Have also tried installing only AURA SYNC but that doesnt even start saying that the auraservice is not running even though I followed all the guides I could find online for installing that program.

    Why does none of this work??????

  2. #2
    ROG Guru: Yellow Belt Array Super Gnome PC Specs
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    MotherboardROG Rampage VI Extreme Omega
    ProcessorIntel® Core™ i9-9980XE CPU @ 3.00GHz
    Memory (part number)Corsair LPX Vengeance DDR4 DRAM 2666MHz 128 GB
    Graphics Card #1Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
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    CPU CoolerROG Ryujin 360
    CaseThermaltake View 71 TG
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt
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    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot)

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    Yup. Armoury Crate has been sick for a lot of people--and if you look at the Microsoft store reviews, it is just plain bad. When I first built my latest rig I uninstalled it because it was garbage. Then I later reinstalled it when LiveDash died, and for five or six weeks the lighting and LED control for my Ryujin and R6EO motherboard worked like a dream. Then bam, it died. Solution: uninstall. Since LiveDash doesn't work anymore either there is nothing controlling my lighting or LED.

    You have to expect this from Asus. The hardware is great, but the software is usually horrible--and that is being kind. In my case, I will be debating my next build whether or not to stick with Asus.

  3. #3
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    So that's it then?

    I just have to live with all red LEDs on a blue/white themed system?

    That's garbage... Anybody who somehow got this junk working?

  4. #4
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
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    Quote Originally Posted by coolingthunder View Post
    So that's it then?

    I just have to live with all red LEDs on a blue/white themed system?

    That's garbage... Anybody who somehow got this junk working?
    Yes. with hickups but yes. I just start on testing nov 6 week and is doing solid. I can help If leave the junk aside. Find me on ROG DISCORD
    Learn, Play Enjoy!

  5. #5
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    Quote Originally Posted by coolingthunder View Post
    Hi,


    Just upgraded to an AMD Ryzen 3700X on a Crosshair VIII WiFi mobo.

    Yesterday RGB and armoury crate worked fine.

    Had to update BIOS and some general drivers and Armoury crate no longer recognizes my motherboard (this sercice only works with ROG devices or something along those lines) and when I click the AURA button I get the message ''connect at least one aura sync compatible device'') which I have:

    -RAM
    -mobo
    -Thermaltake fans and RGB strips on a Thermaltake Aura Sync hub which worked yesterday just fine

    -EKWB velocity rgb waterblock
    -Bitspower Aura sync compatible flow indicator

    all of these are eiter stuck on red or rainbow unicorn barf.

    What is causing this? Have already tried reinstalling, clearing CMOS, safe boot reinstall, CCleaner registry cleaner, manual deletion of remnants I could find, REVOuninstaller,.... nothing works.

    Any ideas?

    Have also tried installing only AURA SYNC but that doesnt even start saying that the auraservice is not running even though I followed all the guides I could find online for installing that program.

    Why does none of this work??????
    Hey mate,

    go to: "C:\Program Files (x86)\LightingService" and delete the file "LastProfile.xml". Then reboot and (hopefully) thank me here.

    Cheers.

  6. #6
    ROG Guru: Orange Belt Array
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    Same issue here. It is sad when software that is created by the people you bought your motherboard from isn't detected at all. You have to stop and ask yourself how is this even possible?

    This doesn't work with the newer Amoury Crate now. It was a fix for the Aura Sync/lighting though
    Quote Originally Posted by Ezermoth View Post
    Hey mate,

    go to: "C:\Program Files (x86)\LightingService" and delete the file "LastProfile.xml". Then reboot and (hopefully) thank me here.

    Cheers.

  7. #7
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    How to Fix ROG Aura Sync not seeing other devices :-

    Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

    goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)
    /Lighting_Control_1.07.60/LightingService/aac
    The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,

    In command prompt do :-

    AacVGASetup -install -log log.txt
    Follow the screen prompts,
    Now if you get a Error when trying to install this is good, it mean this is the cause of the issue.
    Open log.txt in a text editor

    in log .txt look for detected related package , copy the GUID with out { and } and then load regedit
    [4FB4:4FB8][2019-12-23T03:22:54]i103: Detected related package: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, scope: PerMachine, version: 3.3.43.0, language: 1033 operation: Downgrade
    [4FB4:4FB8][2019-12-23T03:22:54]i103: Detected related package: {0E536061-3B55-4D45-BF58-0BDA261C94B0}, scope: PerMachine, version: 3.3.70.0, language: 1033 operation: Downgrade
    in regedit edit click CTRL+f for search , paste the first GUID listed as "Detected Related package' in to search ,
    Delete each occurrence of that GUID,
    When you get to the end do the same with any other GUID listed in log.txt


    Once you have removed the GUID install ID's for the hardware not showing repeat the above install procedue with a new log file eg:-

    if i was doing Motherboard drivers for example and have already removed the GUID's (example guid 0E536061-3B55-4D45-BF58-0BDA261C94B0 )
    I will now re-install the drivers from the same driver pack (eg stick with drivers from one version)

    AacMBSetup -install -log-new.txt
    open the new log file and make sure it does not say "Detected related package" anywhere, if it does then repeat the GUID deleting with the listed GUID from the log file, only ones next to "Detected related package" ,

    The reason the system cannot find other Aura sync devices is because of mis-matched drivers being installed ,
    Version 1.05 and 1.06 don't use this driver method so lightingserver.exe reports the correct hardware but wont accept input from Armoury crate but will from Aura application,

    Fix for Blocked Exe warning, cannot uninstall warning
    driver version 1.07.22/1.07.35/1.07.35/1.07.57 are not signed so windows will not allow you to run the executable(Do not install these versions) , you will get a blocked file warning,
    to fix this :-
    Click windows key and type command prompt, right click on command prompt and select run as administrator ,
    in prompt type

    control.exe
    and then click programs/uninstall programs and then remove Aura and Arua Service

    close control panel.



    I have been able to apply this fix repeatably to many systems, You have to make sure to remove all the guid's for the drivers in aac folder one by one, once removed you can install that driver pack normally and upgrade normally.

    Removing the GUID allows the wix installer to overwrite newer versions with the older one which normally does not happen resulting in mis-matched versions between drivers (the drivers in aac folder not the Lightingserver which talks to those drivers)
    Once you have reinstalled your working Aura sync and checked it's showing your devices then you can install armoury crate utility from Asus site.

    Couple Of notes:
    Once you have removed all the Aac based drivers you can reboot, this should flush lighting service out but I have applied the fix many times without and it functioned right away, no reboot.

    You can delete the Lastprofile.xml before installing Aura (which in turn installs lightingservice) , when you install Aura this file should reappear, it's a text file you can open and it should list all your devices found, this is a after effect file and has no bearing on what the system sees so replacing this file with one from a working system fixes nothing, you have to remove & reinstall the aac drivers for versions 1.7.60 and higher to function correctly in Armoury crate ,


    Enjoy your Fixed for good Aura Sync/Armoury Crate


    darkspr1te
    Last edited by darkspr1te; 12-23-2019 at 11:09 AM.

  8. #8
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    Quote Originally Posted by darkspr1te View Post
    How to Fix ROG Aura Sync not seeing other devices :-

    Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

    goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)


    The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,
    darkspr1te
    THANKYOU for a couple of things:
    1. outlining the architecture of the service so people can at least attempt to troubleshoot it in future
    2. describing this in enough detail that I can try this at home.
    3. Saving me from ASUS Support Australia who told me I needed to RMA my board to fix this software issue.

    If I can ask you two questions, as you seem to have a good understanding of the interconnectedness of this suite of apps:
    1. For someone who wants to just "start all this from scratch" can you point in the direction of either another post or perhaps type out a suggested list of install packages and order?
    2. From my digging and reading your post, I have a feeling this will fix the "E7C8DA76-C9B9-4297-8681-DD878330AFE7.dll not found in system" error that I am having, do you agree/disagree?

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