Armoury Crate not recognizing devices and unable to control RGB

[TigoTas]

It's been a couple of weeks since my LiveDash is not responsive. Actually, Armory Crate does not recognize the MOBO.

Icue used to be able to recognize it, but now it is also not displaying my Asus hardware.

I've reinstalled several times, cleaning registry each time, to no avail.

Is there any fix I have not tried?

[rog_ravver]

It worked for me when I uninstalled Armoury Crate and then installed it back from below link
https://rog.asus.com/us/innovation/armoury_crate/

[TigoTas]

It worked for me when I uninstalled Armoury Crate and then installed it back from below link
https://rog.asus.com/us/innovation/armoury_crate/

I downloaded from this link, but it simply doesn't work.

[TigoTas]

How to Fix ROG Aura Sync not seeing other devices :-

Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)


The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,

In command prompt do :-



Follow the screen prompts,
Now if you get a Error when trying to install this is good, it mean this is the cause of the issue.
Open log.txt in a text editor

in log .txt look for detected related package , copy the GUID with out { and } and then load regedit


in regedit edit click CTRL+f for search , paste the first GUID listed as "Detected Related package' in to search ,
Delete each occurrence of that GUID,
When you get to the end do the same with any other GUID listed in log.txt


Once you have removed the GUID install ID's for the hardware not showing repeat the above install procedue with a new log file eg:-

if i was doing Motherboard drivers for example and have already removed the GUID's (example guid 0E536061-3B55-4D45-BF58-0BDA261C94B0 )
I will now re-install the drivers from the same driver pack (eg stick with drivers from one version)


open the new log file and make sure it does not say "Detected related package" anywhere, if it does then repeat the GUID deleting with the listed GUID from the log file, only ones next to "Detected related package" ,

The reason the system cannot find other Aura sync devices is because of mis-matched drivers being installed ,
Version 1.05 and 1.06 don't use this driver method so lightingserver.exe reports the correct hardware but wont accept input from Armoury crate but will from Aura application,

Fix for Blocked Exe warning, cannot uninstall warning
driver version 1.07.22/1.07.35/1.07.35/1.07.57 are not signed so windows will not allow you to run the executable(Do not install these versions) , you will get a blocked file warning,
to fix this :-
Click windows key and type command prompt, right click on command prompt and select run as administrator ,
in prompt type


and then click programs/uninstall programs and then remove Aura and Arua Service

close control panel.



I have been able to apply this fix repeatably to many systems, You have to make sure to remove all the guid's for the drivers in aac folder one by one, once removed you can install that driver pack normally and upgrade normally.

Removing the GUID allows the wix installer to overwrite newer versions with the older one which normally does not happen resulting in mis-matched versions between drivers (the drivers in aac folder not the Lightingserver which talks to those drivers)
Once you have reinstalled your working Aura sync and checked it's showing your devices then you can install armoury crate utility from Asus site.

Couple Of notes:
Once you have removed all the Aac based drivers you can reboot, this should flush lighting service out but I have applied the fix many times without and it functioned right away, no reboot.

You can delete the Lastprofile.xml before installing Aura (which in turn installs lightingservice) , when you install Aura this file should reappear, it's a text file you can open and it should list all your devices found, this is a after effect file and has no bearing on what the system sees so replacing this file with one from a working system fixes nothing, you have to remove & reinstall the aac drivers for versions 1.7.60 and higher to function correctly in Armoury crate ,


Enjoy your Fixed for good Aura Sync/Armoury Crate


darkspr1te

@darksr1te,

I have only the Asus MOBO, so I removed mismatches for the MB only. Do I really have to clean each of the entries in the aac folder? Also, the second time around I ran the command, I got an error along the line "cannot install due to system policy", but the log did not show any related package detections. Was that suposed to happen?

I know this process did something right, cause The error message itself was taking minutes to be exhibited, after I ran Aura, but now it runs faster. Still, I did not fix the issue and I get the same error.

I also noticed that, if I install Armory Crate, instead of Aura, The software is unable to update HAL. I get "error code 12".

Is there anything else I can try?

Thanks,

[msvalodia]

Hi

I just had this issue and fixed it as follows:

1. Uninstall ROG Armoury Create
2. Uninstall Asus Aura
3. Restart PC
4. Delete the light control folder in C:\Program Files (x86)\LightingService
5. Install light control https://dlcdnets.asus.com/pub/ASUS/m...ol_1.07.79.zip
6. Unsync all your device that are synced. Unsyced devices will show a red broken link under the device.

7. Install Asus ROG Armoury Crate

Hopefully your devices display. Good Luck

[stephenbonar]

I was having the same problem. Deleting the LastProfile.xml and restarting both Armoury Create and its dependent services (Armoury Crate Service and Lighting Service) fixes the problem for me without a reboot. I've had to do this a few times so I whipped up a PowerShell script to do this on the fly:

https://github.com/stephenbonar/FixAuraSync

[sebsolace]

Hi

I just had this issue and fixed it as follows:

1. Uninstall ROG Armoury Create
2. Uninstall Asus Aura
3. Restart PC
4. Delete the light control folder in C:\Program Files (x86)\LightingService
5. Install light control https://dlcdnets.asus.com/pub/ASUS/m...ol_1.07.79.zip
6. Unsync all your device that are synced. Unsyced devices will show a red broken link under the device.

7. Install Asus ROG Armoury Crate

Hopefully your devices display. Good Luck

This method originally worked for me. However, on 4/30/2020 these steps no longer fix an issue I am experiencing. My motherboard is seen on the 'devices' tab but when I click to expand its options Armoury Crate skips through to the addressable headers page & I can not access any other area of my motherboards options. This also means I am unable to control the RGB as my motherboard is not listed on the 'AURA Sync' tab. Please see images below.





Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.01.18
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08

[sebsolace]

Today's Motherboard update that was pushed did not fix my issue that started on 4/30. I did not have this issue before that date.



Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.01.20
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08

[GreyWolfCalgary]

Hi all. I had the same problem with Armoury Crate not recognizing devices and unable to control RGB. I tried all of the fixes above and nothing worked. I read somewhere that you should just to turn off the power supply and unplug it. Then press the on button, wait for a bit and plug it back in and start it up. Well it worked, it recognized my my motherboard and I was back in business. Hope this helps.

[sebsolace]

Hi all. I had the same problem with Armoury Crate not recognizing devices and unable to control RGB. I tried all of the fixes above and nothing worked. I read somewhere that you should just to turn off the power supply and unplug it. Then press the on button, wait for a bit and plug it back in and start it up. Well it worked, it recognized my my motherboard and I was back in business. Hope this helps.

GreyWolfCalgary, in my reality, you are todays winner! Your advice did fix my issue & I once again have full control of connected devices via Armoury Crate. Not sure why I didn't think of this earlier? I was going to change a few fans & I would have been back in action after but I might not had put 2 & 2 together. You deserve more rep! Thank You!!