Armoury Crate not recognizing devices and unable to control RGB

[npapanik]

How to Fix ROG Aura Sync not seeing other devices :-

Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)


The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,

In command prompt do :-



Follow the screen prompts,
Now if you get a Error when trying to install this is good, it mean this is the cause of the issue.
Open log.txt in a text editor

in log .txt look for detected related package , copy the GUID with out { and } and then load regedit


in regedit edit click CTRL+f for search , paste the first GUID listed as "Detected Related package' in to search ,
Delete each occurrence of that GUID,
When you get to the end do the same with any other GUID listed in log.txt


Once you have removed the GUID install ID's for the hardware not showing repeat the above install procedue with a new log file eg:-

if i was doing Motherboard drivers for example and have already removed the GUID's (example guid 0E536061-3B55-4D45-BF58-0BDA261C94B0 )
I will now re-install the drivers from the same driver pack (eg stick with drivers from one version)


open the new log file and make sure it does not say "Detected related package" anywhere, if it does then repeat the GUID deleting with the listed GUID from the log file, only ones next to "Detected related package" ,

The reason the system cannot find other Aura sync devices is because of mis-matched drivers being installed ,
Version 1.05 and 1.06 don't use this driver method so lightingserver.exe reports the correct hardware but wont accept input from Armoury crate but will from Aura application,

Fix for Blocked Exe warning, cannot uninstall warning
driver version 1.07.22/1.07.35/1.07.35/1.07.57 are not signed so windows will not allow you to run the executable(Do not install these versions) , you will get a blocked file warning,
to fix this :-
Click windows key and type command prompt, right click on command prompt and select run as administrator ,
in prompt type


and then click programs/uninstall programs and then remove Aura and Arua Service

close control panel.



I have been able to apply this fix repeatably to many systems, You have to make sure to remove all the guid's for the drivers in aac folder one by one, once removed you can install that driver pack normally and upgrade normally.

Removing the GUID allows the wix installer to overwrite newer versions with the older one which normally does not happen resulting in mis-matched versions between drivers (the drivers in aac folder not the Lightingserver which talks to those drivers)
Once you have reinstalled your working Aura sync and checked it's showing your devices then you can install armoury crate utility from Asus site.

Couple Of notes:
Once you have removed all the Aac based drivers you can reboot, this should flush lighting service out but I have applied the fix many times without and it functioned right away, no reboot.

You can delete the Lastprofile.xml before installing Aura (which in turn installs lightingservice) , when you install Aura this file should reappear, it's a text file you can open and it should list all your devices found, this is a after effect file and has no bearing on what the system sees so replacing this file with one from a working system fixes nothing, you have to remove & reinstall the aac drivers for versions 1.7.60 and higher to function correctly in Armoury crate ,


Enjoy your Fixed for good Aura Sync/Armoury Crate


darkspr1te

You are simply the BEST! Many thanks!!!!

[Polychrome]

Hi all. I had the same problem with Armoury Crate not recognizing devices and unable to control RGB. I tried all of the fixes above and nothing worked. I read somewhere that you should just to turn off the power supply and unplug it. Then press the on button, wait for a bit and plug it back in and start it up. Well it worked, it recognized my my motherboard and I was back in business. Hope this helps.

I would just like to chime in that this is what did it for me.

On another note: For some reason, and I don't know if it'll show this way on others, Amoury crate kept trying to detect my motherboard as a TUF gaming model up until I did the above fix. I've got a plain old x470-Pro Prime that is neither ROG nor TUF, so no idea how it came to that conclusion.

[GrizzzA24]

Hi all. I had the same problem with Armoury Crate not recognizing devices and unable to control RGB. I tried all of the fixes above and nothing worked. I read somewhere that you should just to turn off the power supply and unplug it. Then press the on button, wait for a bit and plug it back in and start it up. Well it worked, it recognized my my motherboard and I was back in business. Hope this helps.

Weeks and weeks I've been grudgingly waiting for ASUS to fix this, they haven't. Got lucky and saw this, tried it and BAM.....can't say it enough thank you GreyWoldCalgary!!! omg

[TheSonOfScience]

Hi all. I had the same problem with Armoury Crate not recognizing devices and unable to control RGB. I tried all of the fixes above and nothing worked. I read somewhere that you should just to turn off the power supply and unplug it. Then press the on button, wait for a bit and plug it back in and start it up. Well it worked, it recognized my my motherboard and I was back in business. Hope this helps.

Holy cr@p... I wish I would have thought about doing this sooner. That totally did the trick for my Asus Z-390E Motheraord! Thank you so much for taking the time to put your input on this!


I updated to the latest BIOS, I ran through all the usual and typical troubleshooting steps that we ASUS uses have with Aura/ArmoryCrate multiple times. I wish I would have done this sooner saving me 1 1/2 hours of troublshooting.

All I did was shutdown my computer, turned off the power button on the PSU, unplugged the PSU, held the power button on my case for 10 seconds, went to the kitchen to pour myself a beer, came back plugged the pc back in flipped the PSU switch, pressed the power button and walla beautiful RGB was back and I had a celibritory beer already in my hands.


Thanks again!


Man this software sucks...

[Arokhantos]

I expect more from asus when paying premium what the actual **** what a piece of garbage this app is and older software is just as bad, like what the ****

[xcr89]

My Armoury crate was working previously now suddenly after new update and component updatess within the program its not working any longer my whole program is broken, i should have never updated.

If asus support wont help me fix this, i will send my rog ryujin 360 back and tell the reseller there is a serious issue with their armoury crate program that isnt overwriting previous installtions properly or there is simply missing files, leftover registery that corrupt the whole program and its components to the point where even when uninstalling everything according to FAQ does not help and there have not been any patch or fix for this issue for a long time.

I shouldnt have to reformat my whole windows everytime a new update comes out or its components within the program brakes the whole program, that's just ridicilous solution.

[sebsolace]

*Stuck in update loop*
And I am back to having issues with this software. I can not access aura sync functions. I was pushed a few up updates today. All of which installed fine until the Rog Gladius II.

"Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)"

Because of this I no longer have control of aura sync functions nor can I edit in aura creator. No devices are seen. None of the previous fixes work. I have powered down & removed power source. I have reinstalled Armoury Crate using ArmouryCrateInstallTool. Nothing is allowing me to update the Rog Gladius II.

help (yet again)





Sticky Thread dedicated to Armoury Crate error issues = https://rog.asus.com/forum/showthrea...-if-any-issues

[Papey]

*Stuck in update loop*
And I am back to having issues with this software. I can not access aura sync functions. I was pushed a few up updates today. All of which installed fine until the Rog Gladius II.

"Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)"

Because of this I no longer have control of aura sync functions nor can I edit in aura creator. No devices are seen. None of the previous fixes work. I have powered down & removed power source. I have reinstalled Armoury Crate using ArmouryCrateInstallTool. Nothing is allowing me to update the Rog Gladius II.

help (yet again)





Sticky Thread dedicated to Armoury Crate error issues = https://rog.asus.com/forum/showthrea...-if-any-issues

Dude I am in the same boat. I've spent an hour mucking around, initially the issue i had was HAL on Gladius 2 not updating, error code 12, but also my RAM RGB disappeared. The RAM was fixed by removing power source, but I still cant update the gladius 2. Hopefully it is patched soon, given we've both got the same issue at the same time.

[valenone]

Motherboard: ROG Strix X570-F Gaming
Mouse: ROG Strix Impact
BIOS version 2407
OS: Windows 10 version 2004


Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.0.0
AURA Service (Lighting Service) 3.04.13
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.1.0.23
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.5.0
G.SKILL AURA DRAM Component 1.00.10
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08

----
After wasting 4 hours with Armoury Crate, I reverted back to Lighting_Control_1.07.79 and G.SKILL-Trident-Z-Lighting-Control-v1.00.18.

[TSportM]

Same problem here cant update my rog chakram mouse, and becouse i cant update i cant change any settings on the mouse buttons etc, and becouse this software is buggy as hell if you unistall it you still have a ton of services, the 15/07/2020 , killed a already bad software, at least gives a proper unnistaller for cleaning this mess.

fix it