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G74 sx & Sentelic touch pad issue

Jalida
Level 7

‎11-26-2019 02:46 PM - last edited on ‎03-06-2024 07:22 PM by Community Admin

Hi I have a G74sx laptop

sentelic software 9.4.9.5 R1

normally I have the touch pad disabled when I have a mouse plugged in but every time that I put the laptop to sleep the touch pad enables itself again and I have to go in and disable it once more.

How do I stop this from happening?
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5 REPLIES 5

Jalida
Level 7

‎11-27-2019 09:47 AM

actually I just found out that I have to do this anytime that I even close the lid.
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jdfrench3
Level 12
In response to Jalida

‎11-27-2019 10:08 AM

Are you running Windows 10 1903 or 1909?

If you are then update your ATK drivers to version 1.0.0061 (64bit):

https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATK_Package_V100061.zip

Or ATK driver 1.0.0050 (32 bit):

https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATKPackage_Win10_32_VER100050.zip

Good Luck
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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Jalida
Level 7

‎11-27-2019 10:26 AM

using 1903 64 bit version windows 10, installed from your first link, restarted computer, closed lid, opened lid and same situation happens, touch-pad is active when there is a usb mouse plugged in
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jdfrench3
Level 12
In response to Jalida

‎11-27-2019 11:03 AM

You have to first uninstall the old version ATK driver before installing the new version.

Is that what you meant to state?

If so, I would suggest you roll back the Sentelic driver to an earlier version.

Do you have another mouse to try? Does a different USB mouse change the symptom?

Good Luck
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
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Jalida
Level 7

‎11-27-2019 04:15 PM

Yup did that, was forced to uninstall and restart before i could install newer package.

Only difference seems to be that now i have an OSD for the FN functions. both my logitech mice produce same thing of touch pad coming back to life after closing the lid
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