12-13-2019 04:23 AM - last edited 3 weeks ago by ROGBot
12-13-2019 04:39 AM
elios311 wrote:
I have a problem with RGBs on my mouse (Gladius II Origin) and monitor (PG35VQ). They stay on even after I turn the PC off, even though all other hardware (keyboard, headset, case, GPU, PSU, RAM, AIO) turns dark. Aura works fine and everything syncs as expected up until shutdown.
I tried software reinstall, OS reinstall, monitor driver reinstall, CMOS reset. Nothing helped. Same issue using both Aura Sync Utility and Armoury Crate. Not using any other control software. I can brute solve the issue on the mouse by disabling USB power when off, but that prevents me from charging my phone via USB. It also results in weird power up when my system starts to turn on, then turns off for a second or two before turning back on normally. Also, it only solves the mouse problem since the monitor has it's own power. I can simply turn the monitor lights off by pressing on the monitors power button, which is fine, but I really want it to work properly given it's price.
No one else seems to have this issue, or no one pays any attention to it given other far worse problems with Aura. Can someone please help or at least confirm that their mouse and monitor RGBs stay on?
Using Maximus XI Hero, latest bios, latest Win 10. Can't say if it worked on older version as the system is new.
12-14-2019 04:52 AM
12-14-2019 04:51 AM
12-14-2019 01:26 PM
ninezerofive wrote:
De-sync from Armoury Crate. Launch AURA and sync everything there, then change sync at shutdown. Restart and then you can continue using Armoury Crate as normal.
12-14-2019 06:39 PM
12-15-2019 04:45 AM
ROGStrixGL12CX wrote:
turn off fast start up at windows power setting or type this command ---> shutdown /s /f /t 0 at command prompt (shut computer using command prompt ) or press shift during shutdown sequence via power button GUI or restart and shutdown at log off screen
Windows is not really powering down by default if you are using Win 10.
12-15-2019 05:25 AM
12-15-2019 08:40 AM
ROGStrixGL12CX wrote:
that is really weird.... where is the mouse getting power if the usb port is powered down? the command prompt should cut all power to peripherals except the PSU (if you have a physical PSU power switch)... the monitor has its own power supply via the power cord connected to a power brick so thats understandable.... now whats powering the mouse while the computer is powered down is quite a mystery..... have you tried sync then press default button at aura then desync, then full shutdown? dont sync at shutdown... also you are not supposed to use AURA sync with Armoury Crate. Though You may use Armoury Crate with ROG Armoury II > Armoury Crate has its own Aura service
12-17-2019 04:28 AM