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  1. #1
    New ROGer Array
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    Asus ROG Hardware out of stock?

    Hello I am in the process of doing a new build and some of the main parts I am looking for are all out of stock I can not find them any place in US. Are they being discontinued or will they be back in stock soon?

    Asus ROG Strix Helios GX601 (Case)
    ASUS ROG Thor 850 Certified (Power supply)


    Also if anyone knows where i can order a second drive cage for this case please let me know


    Thank You!

  2. #2
    ROG Guru: Yellow Belt Array Dimitrios1971 PC Specs
    Dimitrios1971 PC Specs
    Laptop (Model)GX700VO 1TB SSD + 64GB RAM
    MotherboardASUS ROG ZENITH EXTREME ALPHA
    ProcessorAMD Ryzen Threadripper 2950X
    Memory (part number)F4-4000C18Q2-64TZR (3333MHz)
    Graphics Card #1ROG Strix GeForce GTX 1080 Ti OC-Edition
    MonitorROG Swift PG348Q Gaming
    Storage #14 x Samsung SSD NVMe 960 PRO 1TB Raid0
    Storage #24 x Samsung SSD NVMe 970 PRO 1TB Raid0
    CPU CoolerCOOLER MASTER MasterLiquid ML360 RGB TR4 Edition
    CaseROG Strix Helios
    Power SupplyASUS ROG THOR 1200P
    Keyboard ROG Strix Scope Deluxe & ROG Strix Scope TKL Deluxe
    Mouse 2 x ROG Chakram
    Headset ROG Throne Qi
    Mouse Pad ROG Balteus Qi RGB & ROG Sheath
    Headset/Speakers 1 x ROG Strix Go 2.4 & ROG Strix Wireless
    OS Win10_x64
    Network RouterFRITZ!Box 6660 Cable
    Accessory #1 BW-16D1H-U PRO
    Accessory #2 ROG STRIX ARION & Asustor AS6404T
    Accessory #3 2 x HYPER M.2 X16 GEN 4 CARD
    Dimitrios1971's Avatar
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    In Germany it has enough

    OLD


    NEW


  3. #3
    ROG Member Array MADEVIL72 PC Specs
    MADEVIL72 PC Specs
    Laptop (Model)ASUS G751JY-DH72X
    MotherboardRampage V Edition 10
    ProcessorIntel i7 6850K
    Memory (part number)G.SKILL Trident Z RGB
    Graphics Card #1ROG STRIX RTX2080TI OC Edition
    MonitorAsus ROG PG348Q
    Storage #1Samsung 960 EVO Series - 500GB PCIe NVMe - M.2 Internal SSD
    Storage #2WD Black 6TB
    CPU CoolerCorsair H100i
    CaseCorsair 900D
    Power SupplyCORSAIR AXi Series AX1200i Digital
    Keyboard Logitech Orion Spectrum G910
    Mouse Logitech MX Ergo
    Headset Logitech G35 Surround Sound Headset
    Headset/Speakers Logitech Z906 5.1 Surround
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    MADEVIL72's Avatar
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    Looks like a Micro Center in Chicago has one case but it's listed as in store pick up only which I'm sure doesn't help you one bit and the psu seems to be listed as backorder on other sites.

    Click image for larger version. 

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  4. #4
    ROG Guru: Yellow Belt Array pndiode PC Specs
    pndiode PC Specs
    Laptop (Model)ASUS G752VL-DH71
    MotherboardROG Maximus IX Extreme
    ProcessorI7-7700K
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    Graphics Card #2ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    MonitorSAMSUNG S22D300HY (2 ea)
    Storage #1WD Black SN750 1TB
    Storage #2WD Blue 4TB (4 ea)
    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
    CaseROG Strix Helios
    Power SupplyThermalTake Toughpower 1200W
    Keyboard Cerberus
    Mouse Logitech MX Master S2
    Headset ROG Strix Fusion 300
    Mouse Pad Generic
    Headset/Speakers Bose Companion 3 Series II
    OS Win 10 Pro 20H2
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    anyone knows where i can order a second drive cage for this case

    NOPE!

    Even though the ROG Strix Helios website (Note) specifications definitively state one could expand the 3.5” Drive Bays: Up to 4pcs (Pre-installed 2pcs) ASUS did not look at this issue. And no authorized resellers have the 3.5” drive bay (or 2.5” drive piece to add fifth 2.5” drive behind MB) for the ROG Strix Helios. And any aftermarket drive bays do not fit. And the ASUS eshop does not have the 3.5” drive bay.

    Long story short, email or call ASUS Customer Support. As far as they (ASUS Support, ASUS Corporate Support, and ASUS Headquarters Support) know, I’m the only one looking for an additional 3.5” drive bay for the ROG Strix Helios GX601 (Case).

    And I brought the ROG Strix Helios due to the website specifications definitively stating one could expand the 3.5” Drive Bays: Up to 4pcs (Pre-installed 2pcs) or 2.5” drive piece to add fifth 2.5” drive behind MB.

    Asus ROG Hardware out of stock?

    It was never in stock (additional 3.5" Drive Bay)!
    Last edited by pndiode; 12-17-2019 at 08:16 AM.

  5. #5
    New ROGer Array
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    Yes i also called support and emailed the CEO office and complained nobody seems to know where or how to get these. I bought the case also based on the website specs. Only thing i was told was try an aftermarket one which i have yet to find one that would fit. I am also still trying to track down the Thor 850P power supply and nobody seems to know if they are still making them or if they were discontinued for some reason.

    Quote Originally Posted by pndiode View Post
    NOPE!

    Even though the ROG Strix Helios website (Note) specifications definitively state one could expand the 3.5 Drive Bays: Up to 4pcs (Pre-installed 2pcs) ASUS did not look at this issue. And no authorized resellers have the 3.5 drive bay (or 2.5 drive piece to add fifth 2.5 drive behind MB) for the ROG Strix Helios. And any aftermarket drive bays do not fit. And the ASUS eshop does not have the 3.5 drive bay.

    Long story short, email or call ASUS Customer Support. As far as they (ASUS Support, ASUS Corporate Support, and ASUS Headquarters Support) know, Im the only one looking for an additional 3.5 drive bay for the ROG Strix Helios GX601 (Case).

    And I brought the ROG Strix Helios due to the website specifications definitively stating one could expand the 3.5 Drive Bays: Up to 4pcs (Pre-installed 2pcs) or 2.5 drive piece to add fifth 2.5 drive behind MB.

    Asus ROG Hardware out of stock?

    It was never in stock (additional 3.5" Drive Bay)!

  6. #6
    ROG Guru: Yellow Belt Array pndiode PC Specs
    pndiode PC Specs
    Laptop (Model)ASUS G752VL-DH71
    MotherboardROG Maximus IX Extreme
    ProcessorI7-7700K
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    Graphics Card #2ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    MonitorSAMSUNG S22D300HY (2 ea)
    Storage #1WD Black SN750 1TB
    Storage #2WD Blue 4TB (4 ea)
    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
    CaseROG Strix Helios
    Power SupplyThermalTake Toughpower 1200W
    Keyboard Cerberus
    Mouse Logitech MX Master S2
    Headset ROG Strix Fusion 300
    Mouse Pad Generic
    Headset/Speakers Bose Companion 3 Series II
    OS Win 10 Pro 20H2
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    I gave ASUS a chance and ASUS delivered. Be polite and persistent!

    Who knows, maybe the Federal Trade Commission has the 3.5”/2.5” drive bays stacked in their office closet from floor to ceiling. Anyway, the local smithy also refused to make a 3.5”/2.5” drive bay to fit the ROG Strix Helios.

  7. #7
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    What do you mean they delivered? were you able to get the drive cage? if so how though support ?

    Quote Originally Posted by pndiode View Post
    I gave ASUS a chance and ASUS delivered. Be polite and persistent!

    Who knows, maybe the Federal Trade Commission has the 3.5/2.5 drive bays stacked in their office closet from floor to ceiling. Anyway, the local smithy also refused to make a 3.5/2.5 drive bay to fit the ROG Strix Helios.

  8. #8
    ROG Guru: Yellow Belt Array pndiode PC Specs
    pndiode PC Specs
    Laptop (Model)ASUS G752VL-DH71
    MotherboardROG Maximus IX Extreme
    ProcessorI7-7700K
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    Graphics Card #2ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    MonitorSAMSUNG S22D300HY (2 ea)
    Storage #1WD Black SN750 1TB
    Storage #2WD Blue 4TB (4 ea)
    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
    CaseROG Strix Helios
    Power SupplyThermalTake Toughpower 1200W
    Keyboard Cerberus
    Mouse Logitech MX Master S2
    Headset ROG Strix Fusion 300
    Mouse Pad Generic
    Headset/Speakers Bose Companion 3 Series II
    OS Win 10 Pro 20H2
    Network RouterGeneric
    Accessory #1 ROG Aura Terminal
    Accessory #2 ROG 10GB Express
    Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)

    Join Date
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    What do you mean they delivered?
    Were you able to get the drive cage?
    Yep! 3.5 inch drive bay received.

    If so how through support?
    Nope!

    Once you contact ASUS Product Support your email will be assigned an ASUS service number (Call Case/RMA Number). All emails that you send and receive will be linked to this ASUS service number (be polite!). Once you exhaust all your options to obtain the drive cage (ASUS authorized sellers, smithy, etc.) there is nowhere else to go, but up. You have a call case number. Then on the ASUS Contact and Support Options website there is: Share your recent Service and Support experience with our CEO. Contact Our CEOs Office we would love to hear your feedback. Call Case/RMA number will be entirely reviewed before you receive a reply. Approximately forty-seven back and forth emails from start to finish. And twenty-two days later the boxed 3.5 inch drive cage (and screws) is handed to me by the postman.

    And send off a thank you feedback email to the CEOs Office with a list of Names and Departments of personnel who assisted you along your journey.

    Click image for larger version. 

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    Last edited by pndiode; 01-06-2020 at 07:07 AM.

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