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Thread: Asus ROG Hardware out of stock?
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12-17-2019 02:07 AM #1New ROGer Array
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Asus ROG Hardware out of stock?
Hello I am in the process of doing a new build and some of the main parts I am looking for are all out of stock I can not find them any place in US. Are they being discontinued or will they be back in stock soon?
Asus ROG Strix Helios GX601 (Case)
ASUS ROG Thor 850 Certified (Power supply)
Also if anyone knows where i can order a second drive cage for this case please let me know
Thank You!
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12-17-2019 03:57 AM #2ROG Guru: Yellow Belt Array Dimitrios1971 PC Specs
Dimitrios1971 PC Specs Laptop (Model) GX700VO 1TB SSD + 64GB RAM Motherboard ASUS ROG ZENITH EXTREME ALPHA Processor AMD Ryzen Threadripper 2950X Memory (part number) F4-4000C18Q2-64TZR (3333MHz) Graphics Card #1 ROG Strix GeForce® GTX 1080 Ti OC-Edition Monitor ROG Swift PG348Q Gaming Storage #1 4 x Samsung SSD NVMe 960 PRO 1TB Raid0 Storage #2 4 x Samsung SSD NVMe 970 PRO 1TB Raid0 CPU Cooler COOLER MASTER MasterLiquid ML360 RGB TR4 Edition Case ROG Strix Helios Power Supply ASUS ROG THOR 1200P Keyboard ROG Strix Scope Deluxe & ROG Strix Scope TKL Deluxe Mouse 2 x ROG Chakram Headset ROG Throne Qi Mouse Pad ROG Balteus Qi RGB & ROG Sheath Headset/Speakers 1 x ROG Strix Go 2.4 & ROG Strix Wireless OS Win10_x64 Network Router FRITZ!Box 6660 Cable Accessory #1 BW-16D1H-U PRO Accessory #2 ROG STRIX ARION & Asustor AS6404T Accessory #3 2 x HYPER M.2 X16 GEN 4 CARD 
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In Germany it has enough
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12-17-2019 05:50 AM #3ROG Member Array MADEVIL72 PC Specs
MADEVIL72 PC Specs Laptop (Model) ASUS G751JY-DH72X Motherboard Rampage V Edition 10 Processor Intel i7 6850K Memory (part number) G.SKILL Trident Z RGB Graphics Card #1 ROG STRIX RTX2080TI OC Edition Monitor Asus ROG PG348Q Storage #1 Samsung 960 EVO Series - 500GB PCIe NVMe - M.2 Internal SSD Storage #2 WD Black 6TB CPU Cooler Corsair H100i Case Corsair 900D Power Supply CORSAIR AXi Series AX1200i Digital Keyboard Logitech Orion Spectrum G910 Mouse Logitech MX Ergo Headset Logitech G35 Surround Sound Headset Headset/Speakers Logitech Z906 5.1 Surround OS Windows 10 Professiona 64 Bit 
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Looks like a Micro Center in Chicago has one case but it's listed as in store pick up only which I'm sure doesn't help you one bit and the psu seems to be listed as backorder on other sites.
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12-17-2019 07:58 AM #4ROG Guru: Yellow Belt Array pndiode PC Specs
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus IX Extreme Processor I7-7700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor SAMSUNG S22D300HY (2 ea) Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard Cerberus Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Win 10 Pro 20H2 Network Router Generic Accessory #1 ROG Aura Terminal Accessory #2 ROG 10GB Express Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
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anyone knows where i can order a second drive cage for this case
NOPE!
Even though the ROG Strix Helios website (Note) specifications definitively state one could expand the 3.5” Drive Bays: Up to 4pcs (Pre-installed 2pcs) ASUS did not look at this issue. And no authorized resellers have the 3.5” drive bay (or 2.5” drive piece to add fifth 2.5” drive behind MB) for the ROG Strix Helios. And any aftermarket drive bays do not fit. And the ASUS eshop does not have the 3.5” drive bay.
Long story short, email or call ASUS Customer Support. As far as they (ASUS Support, ASUS Corporate Support, and ASUS Headquarters Support) know, I’m the only one looking for an additional 3.5” drive bay for the ROG Strix Helios GX601 (Case).
And I brought the ROG Strix Helios due to the website specifications definitively stating one could expand the 3.5” Drive Bays: Up to 4pcs (Pre-installed 2pcs) or 2.5” drive piece to add fifth 2.5” drive behind MB.
Asus ROG Hardware out of stock?
It was never in stock (additional 3.5" Drive Bay)!Last edited by pndiode; 12-17-2019 at 08:16 AM.
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12-24-2019 09:17 PM #5New ROGer Array
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Yes i also called support and emailed the CEO office and complained nobody seems to know where or how to get these. I bought the case also based on the website specs. Only thing i was told was try an aftermarket one which i have yet to find one that would fit. I am also still trying to track down the Thor 850P power supply and nobody seems to know if they are still making them or if they were discontinued for some reason.
Originally Posted by pndiode
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12-30-2019 08:48 AM #6ROG Guru: Yellow Belt Array pndiode PC Specs
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus IX Extreme Processor I7-7700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor SAMSUNG S22D300HY (2 ea) Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard Cerberus Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Win 10 Pro 20H2 Network Router Generic Accessory #1 ROG Aura Terminal Accessory #2 ROG 10GB Express Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
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I gave ASUS a chance and ASUS delivered. Be polite and persistent!
Who knows, maybe the Federal Trade Commission has the 3.5”/2.5” drive bays stacked in their office closet from floor to ceiling. Anyway, the local smithy also refused to make a 3.5”/2.5” drive bay to fit the ROG Strix Helios.
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12-30-2019 06:31 PM #7New ROGer Array
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What do you mean they delivered? were you able to get the drive cage? if so how though support ?
Originally Posted by pndiode
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12-31-2019 12:14 AM #8ROG Guru: Yellow Belt Array pndiode PC Specs
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus IX Extreme Processor I7-7700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor SAMSUNG S22D300HY (2 ea) Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard Cerberus Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Win 10 Pro 20H2 Network Router Generic Accessory #1 ROG Aura Terminal Accessory #2 ROG 10GB Express Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
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What do you mean they delivered?
Were you able to get the drive cage?
Yep! 3.5 inch drive bay received.
If so how through support?
Nope!
Once you contact ASUS Product Support your email will be assigned an ASUS service number (Call Case/RMA Number). All emails that you send and receive will be linked to this ASUS service number (be polite!). Once you exhaust all your options to obtain the drive cage (ASUS authorized sellers, smithy, etc.) there is nowhere else to go, but up. You have a call case number. Then on the ASUS Contact and Support Options website there is: Share your recent Service and Support experience with our CEO. Contact Our CEOs Office we would love to hear your feedback. Call Case/RMA number will be entirely reviewed before you receive a reply. Approximately forty-seven back and forth emails from start to finish. And twenty-two days later the boxed 3.5 inch drive cage (and screws) is handed to me by the postman.
And send off a thank you feedback email to the CEOs Office with a list of Names and Departments of personnel who assisted you along your journey.
Last edited by pndiode; 01-06-2020 at 07:07 AM.
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