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  1. #1
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    Question Zenith II Extreme shutdown with very high chipset temperature

    Hi all,

    My Zenith II Extreme auto shutdown constantly, after auto shutdown, usually i need to wait 1-2 mins to start it again (I think the chipset need to cold down). When i check the temperature in the bios, I see the chipset temp. is very high (>80C, sometime >100C).
    The shutdown issue usually occur at 30-60min after the PC boot up.
    I have used the HWiNFO the keep check the chipset temp. The chipset keep a normal temp (5X-6X) while the PC is running. So I think the chipset temperature increase to a very high level suddenly and then shutdown.
    I have reset the BIOS setting, but still cannot the solve the problem.


    My PC config
    CPU: AMD Ryzen Threadripper 3960X
    Motherboard: Asus ZENITH II EXTREME
    RAM: Trident Z Royal DDR4-3600MHz 64GB (F4-3600C16Q-64GTRG)
    SSD: Intel 900p 480G (PCIE Slot 1), Samsung 970 Pro 1T (Dimm.2)
    Display: MSI 2080 ti gaming x trio (PCIE Slot 3)
    PSU: Corsair AX1200i

    does anyone have any ideas or experience?
    do I need to RMA my Z2E?

    More information:
    The chipset temperature is not Temp3 in HWiNFO, It is named as Chipset.
    I think this is not a sensor issue. I have tried to use my finger to touch the chipset heatsink, it is really HOT!

    every time this issue occur, I must cut off the power. If I don't do that, the chipset temperature will keep to raising.
    you can see the chipset temperature keep to raising in the bios, it doesn't make sense.
    Click image for larger version. 

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    if i keep to bootup windows. the temperature still raising.
    Click image for larger version. 

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    I bought the 3960X and Z2E on 30/11/2019. they are working fine at the start.
    I have not OC my CPU, just set the ram run as xmp. All of other settings are leave on default.
    Everything is working fine until 25/12, this issue is start on 25/12. (Christmas gift?)
    Last edited by serious710; 12-29-2019 at 01:10 PM. Reason: Update

  2. #2
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    Hi,

    I have other strange reading, when windows loads it shows in HWiNFO sometimes 70C, sometimes 80C, 93C.
    I wonder exactly what this sensor is. Or maybe it shows this one reading in Fahrenheit lol


    Click image for larger version. 

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    My config is almost the same :
    CPU: AMD Ryzen Threadripper 3960X
    Motherboard: Asus ZENITH II EXTREME
    RAM: Trident Z Royal DDR4-3600MHz 32GB (F4-3600C16Q-64GTRG)
    Display : Asus RTX 2080Ti Dual OC
    PSU: Corsair AX1200i
    Last edited by LukZZ; 12-28-2019 at 06:21 PM.

  3. #3
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(4) SSD's - Samsung 960 & 970 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
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    OS Windows 10 Pro 64-Bit
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    Both posts above, temperatures are too high. You might want to check if it's for real or just a sensor issue. Use your own touch to see if it is too hot (try not to burn yourself, so at first feel near but not on the chipset heat sink, then if it feels manageable try touching it). You can also place an external temp sensor directly on it and read the temp through whatever software you are using for that.

    Curiously, both posts above you ask about high temperatures and yet neither of you posted anything at all about your cooling methods or configuration in your computer, whether for the case or for the components. You have to supply relevant information if you want accurate answers.
    Last edited by davemon50; 12-28-2019 at 07:05 PM.
    Davemon50

  4. #4
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    I have updated my post...
    Please help

  5. #5
    ROG Guru: Grand Master Array Arne Saknussemm PC Specs
    Arne Saknussemm PC Specs
    Laptop (Model)Laptop?...No way! (Model?...Jun Amaki...yes way!)
    MotherboardROG ZENITH II EXTREME
    ProcessorTHREADRIPPER 3960X
    Memory (part number)TXBD48G4000HC18FBK
    Graphics Card #1GTX Titan X
    Graphics Card #2SLI is dead to me
    Graphics Card #3Tri SLI is even dead to Nvidia
    Graphics Card #4Quad SLI is dead to everybody especially my credit card
    Sound CardXonar Essence STX
    MonitorASUS ROG Swift PG279Q
    Storage #1Samsung 970/960/950 PRO
    Storage #22x OCZ VERTEX 3/2x WD Caviar Black 500GB / 2x WD RED 2TB/Samsung 1TBSSDs
    CPU CoolerCustom Loop: Dual D5s, Dual Alphacool Monsta 480s, XSPC Raystorm Neo TR4, EK TitanX WaterBlock
    CaseNope!...Dimastech Easy XL...let it all hang out man!
    Power SupplySeasonic 1000 Platinum
    Keyboard Corsair Strafe MK2 ROG Claymore... or Fender Rhodes Electric Piano (MKI 73)
    Mouse Corsair M65Pro or Speedy Gonzalez...not Mickey...don't do Disney!
    Headset ...firmly on neck
    Mouse Pad Mouse don't got his own pad man...lives with me
    Headset/Speakers Edifier Spinnaker...or you mean the speakers in my head...man too many voices to name them all
    OS Win XP, 7, 8, 8.1 and Windows 10 Spyware Edition
    Network Router56k modem
    Accessory #1 Umm...nice tie?
    Accessory #2 Err...belt?
    Accessory #3 3 accessories?! I'm not a girl!!
    Arne Saknussemm's Avatar
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    RMA the board

  6. #6
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    Click image for larger version. 

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    In my case chipset temperatures are fine after few hours of playing. No shutdowns from beginning but this Temp3 from Nuovoton NCT6798D is kinda funny. The longer the computer works, the lower temperature it has. I have open frame case and custom LC. Two separate loops 2x480 for CPU, 1x480 for GPU.

  7. #7
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    I think i really got a bad Z2E.
    I have made my best effort to test the system.

    e.g.
    1. change the ram slot
    2. just use 2 slot ram
    3. use another brand ram
    4. Remove Dimm.2
    5. Remove Intel 900P
    6. change the PCIE slot for 2080ti

    The system still unstable. It will auto shutdown (not restart) randomly (but this issue usually occur on the system is loading).
    I have tried to run aida64 fpu stress test, it cannot run more than 30min. (some time shutdown on 2 min, some time on 1X min or 2x min).
    When the aida64 fpu stress test is running, the CPU temperature is so stable. (keep on 74-76C)

    I am so disappointed for this
    I always got some bad experience from high end rog mainbroad (last time is R4E).

  8. #8
    Rockford
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    Quote Originally Posted by Arne Saknussemm View Post
    RMA the board
    I second that..
    The PCH should not hit 93c

    is the heatsink warm? touch it

    poor or no mating between the PCH heatsink and the chip..

    Assuming its the PCH temp sensor in the screenshot...
    Last edited by Rockford; 12-29-2019 at 12:49 PM.

  9. #9
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    Quote Originally Posted by Rockford View Post
    I second that..
    The PCH should not hit 93c

    is the heatsink warm? touch it

    poor or no mating between the PCH heatsink and the chip..

    Assuming its the PCH temp sensor in the screenshot...
    Yes, PCH temp. can find in HWiNFO.
    It is very close with chipset temp.
    Click image for larger version. 

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  10. #10
    Rockford
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    RMA, a new motherboard should work flawless out of the box, this motherboard is not a cheap piece of HW

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