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12-29-2019 10:58 AM #1ROG Member Array
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Realtek audio driver problem: microphone | strix hero 2 gl504gm
I bought the asus rog strix hero 2 laptop in June 2019 and it works fine exept for one thing. A couple of months back I started to get problems with my audio drivers. I can listen to music no problem but my microphone doesn't work anymore. It is 100% a driver issue and I tried to reinstall older drivers, the drivers from the asus website specifically for this machine (rog strix hero 2 gl 504gm) but none of it worked. I have tried EVERYTHING I can find on internet about this issue but I just can't get it fixed. Also when I plug in my headset, it doesn't appear in playback devices (my disabled devices are shown). My microphone is shown in the recording tab from the control panel but it doesn't receive any sound. I thought it would be solved if realtek would release a new driver update but the last update is from april 2019 so I don't think a new update will arrive. Is someone out there who had the same problem or just someone who can help me?
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12-31-2019 06:16 AM #2ROG Guru: White Belt Array
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Does the onboard microphone work?
Is your headset jack or USB?
There is an error message in the device manager (Windows)?
REALTEK for NOTEBOOK is discussed in this forum
https://forums.laptopvideo2go.com/to...-audio-codecs/
Greetings TOMLast edited by Tom Tromboni; 12-31-2019 at 06:19 AM.
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12-31-2019 12:32 PM #3ROG Member Array
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My onboard mic does work. When I restore the old driver on my laptop, my mic works, but my audio doesn't. It's like I always have to sacrifice something: mic or audio. My headset is jack btw and thanks for redirecting me to the right forum
Originally Posted by Tom Tromboni
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12-31-2019 12:43 PM #4New ROGer Array
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Hero 2 sound issue
Originally Posted by Seppevs
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Is your problem has been resolved? thanks for your reply.
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12-31-2019 12:55 PM #5ROG Guru: White Belt Array
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a stereo headset with mic have a 4-pin plug.
A stereo headset without a mic only has a 3-pin connector.
I keep cleaning the plugs with industrial alcohol and removing dust from the socket with compressed air
Try also the headset on another notebook.
Best regards TOM
And a Happy New YearLast edited by Tom Tromboni; 12-31-2019 at 12:59 PM.
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12-31-2019 02:12 PM #6ROG Member Array
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I have 4 plug but it is a driver issue. Internal laptop mic is also not working Originally Posted by Tom Tromboni
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12-31-2019 02:13 PM #7ROG Member Array
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Not yet, but asus sent me a driver that should work. I'll try it out now. Originally Posted by jhierap23
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01-03-2020 02:17 PM #8ROG Member Array
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And of course does that new driver not fix the problem... Originally Posted by Seppevs
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01-16-2021 08:47 AM #9New ROGer Array
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audio and camera issues
i have an asus rog strix hero ii everything works except my microphone and webcam.....this one is not really important but my rog key does nothing the key with the logo on it whatever thats called it does nothing i know its supposed to do bring up some sort of setup need help please.
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