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  1. #1
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    Realtek audio driver problem: microphone | strix hero 2 gl504gm

    I bought the asus rog strix hero 2 laptop in June 2019 and it works fine exept for one thing. A couple of months back I started to get problems with my audio drivers. I can listen to music no problem but my microphone doesn't work anymore. It is 100% a driver issue and I tried to reinstall older drivers, the drivers from the asus website specifically for this machine (rog strix hero 2 gl 504gm) but none of it worked. I have tried EVERYTHING I can find on internet about this issue but I just can't get it fixed. Also when I plug in my headset, it doesn't appear in playback devices (my disabled devices are shown). My microphone is shown in the recording tab from the control panel but it doesn't receive any sound. I thought it would be solved if realtek would release a new driver update but the last update is from april 2019 so I don't think a new update will arrive. Is someone out there who had the same problem or just someone who can help me?

  2. #2
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    Does the onboard microphone work?
    Is your headset jack or USB?
    There is an error message in the device manager (Windows)?

    REALTEK for NOTEBOOK is discussed in this forum
    https://forums.laptopvideo2go.com/to...-audio-codecs/

    Greetings TOM
    Last edited by Tom Tromboni; 12-31-2019 at 06:19 AM.

  3. #3
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    Quote Originally Posted by Tom Tromboni View Post
    Does the onboard microphone work?
    Is your headset jack or USB?
    There is an error message in the device manager (Windows)?

    REALTEK for NOTEBOOK is discussed in this forum
    https://forums.laptopvideo2go.com/to...-audio-codecs/

    Greetings TOM
    My onboard mic does work. When I restore the old driver on my laptop, my mic works, but my audio doesn't. It's like I always have to sacrifice something: mic or audio. My headset is jack btw and thanks for redirecting me to the right forum

  4. #4
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    Hero 2 sound issue

    Quote Originally Posted by Seppevs View Post
    I bought the asus rog strix hero 2 laptop in June 2019 and it works fine exept for one thing. A couple of months back I started to get problems with my audio drivers. I can listen to music no problem but my microphone doesn't work anymore. It is 100% a driver issue and I tried to reinstall older drivers, the drivers from the asus website specifically for this machine (rog strix hero 2 gl 504gm) but none of it worked. I have tried EVERYTHING I can find on internet about this issue but I just can't get it fixed. Also when I plug in my headset, it doesn't appear in playback devices (my disabled devices are shown). My microphone is shown in the recording tab from the control panel but it doesn't receive any sound. I thought it would be solved if realtek would release a new driver update but the last update is from april 2019 so I don't think a new update will arrive. Is someone out there who had the same problem or just someone who can help me?

    ______
    Is your problem has been resolved? thanks for your reply.

  5. #5
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    a stereo headset with mic have a 4-pin plug.
    A stereo headset without a mic only has a 3-pin connector.

    I keep cleaning the plugs with industrial alcohol and removing dust from the socket with compressed air
    Try also the headset on another notebook.
    Best regards TOM

    And a Happy New Year
    Last edited by Tom Tromboni; 12-31-2019 at 12:59 PM.

  6. #6
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    Quote Originally Posted by Tom Tromboni View Post
    a stereo headset with mic have a 4-pin plug.
    A stereo headset without a mic only has a 3-pin connector.

    I keep cleaning the plugs with industrial alcohol and removing dust from the socket with compressed air
    Try also the headset on another notebook.
    Best regards TOM

    And a Happy New Year
    I have 4 plug but it is a driver issue. Internal laptop mic is also not working

  7. #7
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    Quote Originally Posted by jhierap23 View Post
    ______
    Is your problem has been resolved? thanks for your reply.
    Not yet, but asus sent me a driver that should work. I'll try it out now.

  8. #8
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    Quote Originally Posted by Seppevs View Post
    Not yet, but asus sent me a driver that should work. I'll try it out now.
    And of course does that new driver not fix the problem...

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