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  1. #1
    New ROGer Array
    Join Date
    Nov 2019
    Reputation
    10
    Posts
    1

    Angry Service center taking too long

    I purchased a ASUS Rog Strix Scar II on 17th Nov' 2019 with global warrenty of 2 years. Everything was running smooth except the power adapter overheating. I informed the shop from which I bought the laptop. After 13 days of purchasing suddenly the display turned black but the laptop was running. I connected HDMI to TV and backed up all my data & sent the laptop for servicing to ASUS Bangladesh service center. I had to make several calls & wait 15 days to know about any update of my laptop. Then they said display, motherboard both are fried. I was shocked. They said 2 weeks to get the parts replaced. Today is 1 month of sending the laptop for servicing. Still they are saying its uncertain because the motherboard is not available & they have to import it. I'm frustrated with the service. Who will buy a laptop having for 13 days and have to wait for God knows when it will be returned.

  2. #2
    Moderator Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    200

    Hello Bad Requesr,
    Sorry for my late reply.
    Please kindly PM me your SN or RMA number.
    Thank you very much.

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