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My new G73 won't power on.

Retired
Not applicable

‎01-03-2011 11:07 AM - last edited on ‎03-05-2024 08:30 PM by Community Admin

So I have to say that I love my new G73 JW...it has been a dream until today - exactly 30 days after purchase. Last night it would not power on while connected to the AC power. Naturally, I thought that it might be the power brick so I disconnected and inserted my charged battery but still no power on. I also reconnected the AC and not even the charge battery light comes on. I also tried the magic gate boot thinking my power button might be bad but still nothing.

Any ideas of what I should do?

My model is G73 JW XT1 running the stock Win7 x64 as it came from the factory.

Thanks for the help!

John
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Ninjak
Level 7

‎01-03-2011 11:34 AM

Unfortunately, that sounds like it might be a bad motherboard. My G73JW did pretty much the same thing one month after I got it in Sept. All I could do was get the power LED to come on, but the rest of the system was dead. I had to RMA it with Asus who ended up replacing the motherboard, CPU, and GPU.
1) Asus G73JW-A1 🙂
2) Samsung Series 7 Ultra
2) Toshiba Satellite T235D-S1360
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Retired
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In response to Ninjak

‎01-05-2011 07:55 AM

Well, three days later and no signs of life. I guess I will be sending it in for repair...not happy.

John
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Chastity
Level 10

‎01-05-2011 08:18 PM

I would RMA it. Sounds like you may have shorted or surged it.
[SIGPIC]Kicking Ass Since Today[/SIGPIC]
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In response to Chastity

‎01-06-2011 07:31 AM

Thanks for the response...I spoke to support last night and after trying all the tricks they suggested (which I had already done before) they finally concluded that I should RMA the unit. That would be fine if I were home but the machine waited till I was out of town to fail...so when I return I will be shipping it back in.

Also the tech (if you can call him that) suggested I press the "hard reset button" on the bottom of the machine. My model (G73-JW) doesn't have any such button that I can find...anyone else know about that?
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Chastity
Level 10

‎01-06-2011 12:55 PM

It's there... there is a small pinhole with the word "RESET" etched next to it on the bottom panel
[SIGPIC]Kicking Ass Since Today[/SIGPIC]
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Retired
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In response to Chastity

‎01-06-2011 01:15 PM

I have searched mine top and bottom and there is no such button that I can find on the JW model...maybe this is a difference between the JH and the JW??? I even took off the bottom cover and nothing there either. Wish there were such a button on mine...if anyone wants to post a photo showing the button and location...but I am fairly certain I have not overlooked anything....
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