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  1. #1
    New ROGer Array
    Join Date
    Feb 2019

    In need of responsible ASUS support

    I bought a GL504GM on February 2019 and sent it to ASUS support on 6 December 2019 because of overheating issue, poor GPU performance and audio jack malfunction.
    I received it on 18 December 2019 and several hours after receipt, the laptop shut down and smoke came out the air vents. I sent it back to ASUS support on 19 Dec. 2019 and it is there ever since.

    It is clear to me that this is a major error on the behalf of the ASUS support and my confidence in the service quality is lost. This is why I asked for an immediate replacement of the laptop. My claim was denied because the laptop had not been 3 times in service, as I was told by the ASUS representative. Then, I asked at least for a full renewal of the warranty, for which I am still waiting the answer.
    This situation causes me a lot of problem with my work, since I do not have a laptop for 1 month.

    Please, if someone can show some corporate responsibility and resolve this issue minimizing the damage done.

  2. #2
    Moderator Array
    Join Date
    Feb 2019

    Hello EvanG,
    Sorry for my late reply.
    Please kindly PM me your SN or RMA number.
    I will ask for review on the case.
    Thank you very much.

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