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  1. #1
    ROG Guru: Orange Belt Array 1mluer PC Specs
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    RMA created by ASUS support but no email

    Hi Guys,

    I have an RMA number created by support and when I went to create an online RMA is said I already had one. How do I get this process started ?

    The RMA number is: * edited by cl-Albert 1/27/20 *

    Thank you very much for all of your help.
    Last edited by cl-Albert; 01-27-2020 at 08:59 PM.
    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  2. #2
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    Hi 1mluer,

    Feel free to discuss privately with me by PM if you prefer.

    It appears support only created a case number * edited by cl-Albert 1/27/20 * (if you talk to support again, feel free to provide it so you don't need to repeat everything from last time) for reference and not an actual RMA number.
    Not sure if you requested the RMA number from support at the same time, but they should be able to issue it for you as long as you request it.

    =================

    Otherwise, checked the serial number from your case number at the online RMA site and didn't see any problems to create the RMA number (I didn't actually request or create the RMA number though, so maybe I didn't go far enough), or it accepted your serial number and proceeded to the next page to fill out the rest of your information which I just exited at that point, so not sure if you were seeing problem before or after this point.

    Anyway, if you still run into any problems to get the RMA number, please let us know.
    Thanks.

    By the way, was reading your keyboard RMA issue was still not solved and wondering if you may want to post an update here in a separate thread to see if we can get more people involved with it. Also curious if the video request came from ASUS support or just me which you are free to ignore and maybe you want to discuss more with ASUS support about what they suggest to get it taken care of since they deal with RMAs more than I do. Feel free to discuss more whenever you're ready.
    Last edited by cl-Albert; 01-27-2020 at 08:59 PM.

  3. #3
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus XI Apex
    ProcessorI9-9900k
    Memory (part number)Gskill Trident Royal 4400
    Graphics Card #1ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorASUS Swift PG348Q
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    Thanks CL-Albert. I got them in chat again and they finished the job.. all good ... Thank you for helping. It's already shipped
    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

  4. #4
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    Ok, great and thanks for the update. Yes, saw your RMA number in our system. Also, going to edit your case number for security reasons.

  5. #5
    ROG Guru: Orange Belt Array 1mluer PC Specs
    1mluer PC Specs
    MotherboardMaximus XI Apex
    ProcessorI9-9900k
    Memory (part number)Gskill Trident Royal 4400
    Graphics Card #1ROG Matrix 2080 ti
    Sound Cardbuilt in for both
    MonitorASUS Swift PG348Q
    Storage #1Samsung 970 Pro Raid
    Storage #2Samsung 970 Pro Raid
    CPU CoolerRyujin 360
    CaseInWin 909 Silver
    Power SupplyROG Thor 1200p
    Keyboard ASUS ROG Claymore
    Mouse ASUS Gladius II Origin
    Mouse Pad ASUS ROG Baltheus
    Headset/Speakers Bose Computer Set with Sub
    OS Windows 10 Pro
    Network RouterNightHawk RAX200
    Accessory #1 TT Riing Plus
    Accessory #2 Blue Microphone

    Join Date
    Feb 2017
    Reputation
    42
    Posts
    394

    Thanks
    InWin 909 Silver RGB build
    i9-9900k
    ROG Maximus XI Apex
    ROG Matrix 2080 ti
    Gskill Trident Royal 4400 16g

    Everything overclocked and love it.
    ROG Awesomeness !!!!

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