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  1. #1
    ROG Enthusiast Array
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    Thumbs up R4E Trying to RMA, Support giving me a headache

    Hello, coming here hoping that maybe I can get some help from someone.

    I have an advanced RMA ticket open to get my R4E replaced due to various issues, anyway they told me monday morning to give them 48 hours to check stock and e-mail me the cross ship form etc.. Well here we are wednesday and I called support and they said they still haven't received an e-mail from the warehouse verifying stock. Seriously how long does it take to find out if the warehouse has stock? Newegg has plenty so the ASUS warehouse HAS to have them.

    Anyway, the guy tells me to wait another 48 hours, which to me is totally unacceptable, I thought a perk of the ROG support was that it was actually good. Can anyone help? Raja? Anyone?

  2. #2
    ROG Guru: Green Belt Array
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    Quote Originally Posted by Chris123NT View Post
    Seriously how long does it take to find out if the warehouse has stock? Newegg has plenty so the ASUS warehouse HAS to have them.
    Think about that statement for a second -
    Just because Newegg has stock doesn't mean the official ASUS warehouse does.
    Newegg doesn't ship from ASUS warehouse.
    Totally different places.
    MB: ASUS Rampage IV Black Edition
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  3. #3
    AntiMatter Guru ROG Array chrsplmr's Avatar
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    Please, PM Mason@Asus and he may be able to get to the bottom of this.

    Relax ... if there is one thing we know it is that Nothing happens as fast as
    Anyone wishes it would, especially Asus. Please have some patience and let this work itself out.

    As far as I am aware .. there is no 'official' Asus warehouse ... We wish.
    A direct Asus outlet ?... hahahhaa .. newegg would fold.
    The 'stock' is quite limited ... they repair... i could be wrong ... naaaaa.

    The ROG support is the best in the world friend .. this is your first post to it.
    Not sure what the original issue was, or why it was rma'd in the first place..
    but when you get 'this' one back ...
    We will be waiting to help..Most of us wont be happy til every last ROG on the
    planet is OC'd to the Max..and now..especially yours..best of luck.

    We appreciate the respect and patience you have shown ... c.
    Last edited by chrsplmr; 03-07-2012 at 10:00 PM.

  4. #4
    I left ASUS, please contact cl-scott Array
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    Hi Chris,

    Sorry that you're having to wait for this to get resolved. PM me with you case/RMA details and I'll check it out and make sure this gets pushed along.

  5. #5
    ROG Guru: White Belt Array DangerClose's Avatar
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    First world problem much? Be patient man.....give them a minute to breathe, you are not the only person RMAing something you know.
    *Asus Rampage IV Extreme - 3930K - 32GB Corsair Vengeance 1600 - 2x Corsair Force GT 120GB SSDs - WD VelociRaptor 600GB Steam drive - 3x 7970 Tri-Fire !! - Corsair AX1200 PSU - Thermaltake Level 10 GT case - H100 Cooler - Win7 x64 Ultimate

  6. #6
    ROG Guru: Grand Master Array HiVizMan's Avatar
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    Cheers Mason for jumping in to help.
    To help us help you - please provide as much information about your system and the problem as possible.

  7. #7
    ROG Guru: Black Belt Array Area 66's Avatar
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    Ya Mason is a marketing +, This is a reason why peoples should buy ROG stuff, Asus ROG forum is the only place they can get manufacturer help. ( EVGA was not bad, but they loose the motherboard market ) as exemple MSI forum is own and run by end users, no official MSI presence and help at all

  8. #8
    ROG Guru: Orange Belt Array
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    Quote Originally Posted by DangerClose View Post
    First world problem much? Be patient man.....give them a minute to breathe, you are not the only person RMAing something you know.
    I'm sorry, but I don't care how busy people are. When I do business with my clients, and tell them they'll hear from me in 2 days, I make damn sure that's exactly what happens. When I stop doing that, that's when they become other people's clients.

    If it's not possible for ASUS to respond within 48 hours, then they should stop telling people to expect a response in that time, or modify their procedures so it is possible. TBH, I'd have thought the person taking the call would have a computer sitting in front of them, and would be able to tell you instantly what the stock level in the warehouse was. In this day and age, waiting 96 hours to check warehouse stock level is absurd, and points to a serious flaw in the system.
    Motherboard: RIVE (3602 bios)
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  9. #9
    ROG Member Array
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    Quote Originally Posted by Chris123NT View Post
    Hello, coming here hoping that maybe I can get some help from someone.

    I have an advanced RMA ticket open to get my R4E replaced due to various issues, anyway they told me monday morning to give them 48 hours to check stock and e-mail me the cross ship form etc.. Well here we are wednesday and I called support and they said they still haven't received an e-mail from the warehouse verifying stock. Seriously how long does it take to find out if the warehouse has stock? Newegg has plenty so the ASUS warehouse HAS to have them.

    Anyway, the guy tells me to wait another 48 hours, which to me is totally unacceptable, I thought a perk of the ROG support was that it was actually good. Can anyone help? Raja? Anyone?
    Going through the same exact process right now man. Calling back Friday afternoon to see if anything has changed. Keep us posted.

    Quote Originally Posted by Melting Point View Post
    If it's not possible for ASUS to respond within 48 hours, then they should stop telling people to expect a response in that time.
    ^^^^^^^this^^^^^^^^^
    Last edited by Ramsey77; 03-15-2012 at 10:27 AM.

  10. #10
    ROG Guru: Grand Master Array HiVizMan's Avatar
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    Quote Originally Posted by Melting Point View Post
    I'm sorry, but I don't care how busy people are. When I do business with my clients, and tell them they'll hear from me in 2 days, I make damn sure that's exactly what happens. When I stop doing that, that's when they become other people's clients.

    If it's not possible for ASUS to respond within 48 hours, then they should stop telling people to expect a response in that time, or modify their procedures so it is possible. TBH, I'd have thought the person taking the call would have a computer sitting in front of them, and would be able to tell you instantly what the stock level in the warehouse was. In this day and age, waiting 96 hours to check warehouse stock level is absurd, and points to a serious flaw in the system.

    Totally agree with you 100%
    To help us help you - please provide as much information about your system and the problem as possible.

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