03-07-2012 10:29 AM - last edited on 03-06-2024 09:33 PM by ROGBot
03-07-2012 01:15 PM
Chris123NT wrote:
Seriously how long does it take to find out if the warehouse has stock? Newegg has plenty so the ASUS warehouse HAS to have them.
03-07-2012 01:54 PM
03-07-2012 04:30 PM
03-15-2012 01:32 AM
DangerClose wrote:
First world problem much? Be patient man.....give them a minute to breathe, you are not the only person RMAing something you know.
03-15-2012 04:39 AM
Melting Point wrote:
I'm sorry, but I don't care how busy people are. When I do business with my clients, and tell them they'll hear from me in 2 days, I make damn sure that's exactly what happens. When I stop doing that, that's when they become other people's clients.
If it's not possible for ASUS to respond within 48 hours, then they should stop telling people to expect a response in that time, or modify their procedures so it is possible. TBH, I'd have thought the person taking the call would have a computer sitting in front of them, and would be able to tell you instantly what the stock level in the warehouse was. In this day and age, waiting 96 hours to check warehouse stock level is absurd, and points to a serious flaw in the system.
03-14-2012 07:18 AM
03-15-2012 03:22 AM
Chris123NT wrote:
Hello, coming here hoping that maybe I can get some help from someone.
I have an advanced RMA ticket open to get my R4E replaced due to various issues, anyway they told me monday morning to give them 48 hours to check stock and e-mail me the cross ship form etc.. Well here we are wednesday and I called support and they said they still haven't received an e-mail from the warehouse verifying stock. Seriously how long does it take to find out if the warehouse has stock? Newegg has plenty so the ASUS warehouse HAS to have them.
Anyway, the guy tells me to wait another 48 hours, which to me is totally unacceptable, I thought a perk of the ROG support was that it was actually good. Can anyone help? Raja? Anyone?
Melting Point wrote:
If it's not possible for ASUS to respond within 48 hours, then they should stop telling people to expect a response in that time.