Question | Keyboard stopped working GX701

[liplenny26]

Hello,
my GX701 keyboard stopped working
No lights or response
The turn off button is working but no red light

Only the touch pad (mouse) is working

I finish format now the laptop via USB keyboard, but it's didn't help

Any advice please?

[toronto699]

Did You Make Copy Of Your Esupport Folder , esupport folder has All The Original Drivers For your Laptop, What Is The Exact Model Of Your Laptop GX701??

[liplenny26]

Did You Make Copy Of Your Esupport Folder , esupport folder has All The Original Drivers For your Laptop, What Is The Exact Model Of Your Laptop GX701??

No, I format everything in C drive
But its not the first time I format so maybe I lose this folder already

It's critical?

My model is: GX701GX
Windows 10

[toronto699]

Ok Reinstall The Drivers From Support Page
https://www.asus.com/us/Laptops/ROG-...Desk_Download/

Esupport Folder Is Important If You Do Reinstall Of Windows It Has All The Original Drivers That Came With Laptop When You Bought It

[liplenny26]

Ok Reinstall The Drivers From Support Page
https://www.asus.com/us/Laptops/ROG-...Desk_Download/

Esupport Folder Is Important If You Do Reinstall Of Windows It Has All The Original Drivers That Came With Laptop When You Bought It

I found the folder inside c folder
It's not deleted, I click edriver and AsinsWiz but it's show that all the drivers installed

and I'm after format so it's weird

anyway I will install the drivers from the website
without the bios driver yes?

[liplenny26]

I installed all the drivers in the website, but without bios drive.

still the keyboard is not working, any idea what more to try?

[toronto699]

is this installed Version V2.1.1.0
2020/01/103.62 MBytes
ASUS System Control Interface V2
This is an ASUS System Driver for specific functions And This ?

Version V2.5.8
2019/11/2250.71 MBytes
Armoury Crate Service
Please install ASUS Keyboard hotkeys UAP/Driver first or MyASUS 2.0和ASUS System Control Interface V2 to ensure all keyboard functions are working properly.
This service is MUST to run with “Armoury Crate” to let your device run with different lighting and customize the effects on keyboard.(Aura Sync)
Please follow below to install the application:
1. Download Armoury Crate Service.
2. Unzip folder, and run ArmouryCrateSetup.
3. Download Armoury Crate UWP on Windows Store.
4. Restart computer.

[liplenny26]

There is a link for ASUS Keyboard hotkeys UAP/Driver? I can not see it in MyAsus

but yes I installed the version V2.1.1.0

[toronto699]

this I believe
https://www.microsoft.com/en-us/p/as...ot:overviewtab

[liplenny26]

this I believe
https://www.microsoft.com/en-us/p/as...ot:overviewtab

It's installed but not fix the problem
no more options to try?