Results 1 to 10 of 10
  1. #1
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    Question | Keyboard stopped working GX701

    Hello,
    my GX701 keyboard stopped working
    No lights or response
    The turn off button is working but no red light

    Only the touch pad (mouse) is working

    I finish format now the laptop via USB keyboard, but it's didn't help

    Any advice please?

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    94
    Posts
    2,455

    Did You Make Copy Of Your Esupport Folder , esupport folder has All The Original Drivers For your Laptop, What Is The Exact Model Of Your Laptop GX701??
    Last edited by toronto699; 02-01-2020 at 08:50 PM.

  3. #3
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    Quote Originally Posted by toronto699 View Post
    Did You Make Copy Of Your Esupport Folder , esupport folder has All The Original Drivers For your Laptop, What Is The Exact Model Of Your Laptop GX701??
    No, I format everything in C drive
    But its not the first time I format so maybe I lose this folder already

    It's critical?

    My model is: GX701GX
    Windows 10

  4. #4
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    94
    Posts
    2,455

    Ok Reinstall The Drivers From Support Page
    https://www.asus.com/us/Laptops/ROG-...Desk_Download/

    Esupport Folder Is Important If You Do Reinstall Of Windows It Has All The Original Drivers That Came With Laptop When You Bought It

  5. #5
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    Quote Originally Posted by toronto699 View Post
    Ok Reinstall The Drivers From Support Page
    https://www.asus.com/us/Laptops/ROG-...Desk_Download/

    Esupport Folder Is Important If You Do Reinstall Of Windows It Has All The Original Drivers That Came With Laptop When You Bought It
    I found the folder inside c folder
    It's not deleted, I click edriver and AsinsWiz but it's show that all the drivers installed

    and I'm after format so it's weird

    anyway I will install the drivers from the website
    without the bios driver yes?

  6. #6
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    I installed all the drivers in the website, but without bios drive.

    still the keyboard is not working, any idea what more to try?

  7. #7
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    94
    Posts
    2,455

    is this installed Version V2.1.1.0
    2020/01/103.62 MBytes
    ASUS System Control Interface V2
    This is an ASUS System Driver for specific functions And This ?

    Version V2.5.8
    2019/11/2250.71 MBytes
    Armoury Crate Service
    Please install ASUS Keyboard hotkeys UAP/Driver first or MyASUS 2.0和ASUS System Control Interface V2 to ensure all keyboard functions are working properly.
    This service is MUST to run with “Armoury Crate” to let your device run with different lighting and customize the effects on keyboard.(Aura Sync)
    Please follow below to install the application:
    1. Download Armoury Crate Service.
    2. Unzip folder, and run ArmouryCrateSetup.
    3. Download Armoury Crate UWP on Windows Store.
    4. Restart computer.

  8. #8
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    There is a link for ASUS Keyboard hotkeys UAP/Driver? I can not see it in MyAsus

    but yes I installed the version V2.1.1.0
    Last edited by liplenny26; 02-02-2020 at 12:36 AM.

  9. #9
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    94
    Posts
    2,455


  10. #10
    New ROGer Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    12

    Quote Originally Posted by toronto699 View Post
    It's installed but not fix the problem
    no more options to try?

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •