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Motherboard damaged while being RMA'd for repair?

dano357
Level 7
So I sent my B450-F MB to ASUS for warranty RMA because I got the yellow DRAM issue. Got an email back saying the warranty is void because of customer induced damage? WTF? So I look at the pic they sent me and it showing a scratch on a mounting hole. So their service tech probably damaged my motherboard and they want to stick me with the bill? I will never buy another ASUS product if they don't make this right!
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1 REPLY 1

Blake1
Level 10
Hello dano357,
I'm really sorry for the late reply.
I have passed your case to the related department for review.
Thank you very much.