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  1. #1
    New ROGer Array Veggim PC Specs
    Veggim PC Specs
    Laptop (Model)Strix Scar edition
    Memory (part number)16GB RAM
    Graphics Card #1GTX 1060
    Sound CardRealtek High Definition Audio(i think)

    Join Date
    Jun 2019

    Asus RMA Problems.

    I'm not sure if I'm the only one experiencing this, but I put in my case number and did everything right for the RMA, and it says that the serial number and the RMA number are undefined. I got the serial number when I called Asus support a month ago.Could someone help me here? Thank you.
    Last edited by Veggim; 02-08-2020 at 08:46 PM.

  2. #2
    Super Moderator Array
    Join Date
    Jan 2013


    Not sure if you're trying to request the RMA online, but if you're in the U.S., consider checking with the U.S. ASUS support team to request the RMA by chat or phone if necessary and make sure to contact the Open Platform ASUS support team rather than the Systems team if you are calling about components like motherboards or vga cards, and feel free to provide more details about your product.

    If you want me to help check your serial number, you can send me a message at cl-albert, but I can't issue RMAs, so you may end up talking to ASUS support again either way although if I find a problem with your serial number, maybe you can apply for the online RMA.

    Edit: Read your post again and wondering if you are mixing up the terms Case number and Serial number since ASUS support would provide you a case number when you contact them and you normally need to or want to provide the serial number from your product when you talk to support.
    Last edited by cl-Albert@ROG; 02-10-2020 at 10:06 PM.

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