Page 1 of 4 1 2 3 ... LastLast
Results 1 to 10 of 32
  1. #1
    New ROGer Array
    Join Date
    Oct 2012
    Reputation
    10
    Posts
    4

    Has Anyone Figured Out The G75 Random Shutdown?

    I've had my G75 for a few years now, and after I RMAd it because of a faulty graphics card I noticed these random shutdowns. It happened about twice within the first month, so I didn't really question it much. That has since progressed into it shutting down almost every day while I'm doing non-intensive tasks such as browsing the internet.

    It is a hard shut down with no reboot, by the way.

    I've read about it on these forums and tried the various fixes (It is not because of hibernation - I have tested that fix) and to no avail.

    I would like to restore functionality of my ~$1200 laptop that performs worse than a ~$200 laptop.

    Thank you in advance guys! I know this is a pretty common problem for this computer hope you can help me out.

  2. #2
    ROG Enthusiast Array
    Join Date
    Sep 2012
    Reputation
    10
    Posts
    28

    I'm trying everything I can think of and after 3 and a half years im running out of ideas/motivation/patience. For me definitely tied to an Auxillary power consumption issue. By that I mean, anything that can be plugged in and draws power (usb, hard drives etc). As long as only my mouse is plugged into the computer in one specific port, it wont crash. However, even my mouse plus a USB dongle for a keyboard will cause it to crash. it also crashes with no usb's but with 2 HDDs or one HDD and one SSD.

    Temps are never an issue, and like you it happens in and out of gaming.

    Do you have a multimeter? If so, can you measure the voltage of the DC plug going into the computer from the power supply and post it on my experiment thread below? I'm thinking perhaps some power supplies are faulty and overloading the system.
    http://rog.asus.com/forum/showthread...igher-than-19V

  3. #3
    New ROGer Array
    Join Date
    Oct 2012
    Reputation
    10
    Posts
    4

    Dang so if I remove my extra HDD and only keep my mouse plugged in then it won't crash? What the heck kind of solution is that haha but I might have to test it out sometime.

    I don't have a multimeter on me unfortunately I am sorry but I can't test that theory. I'm thinking that some of the solder points are cracked and I'm debating just throwing my motherboard in the oven because someone else had the shutdown issue and that fixed the problem but who knows how long that will fix it.

  4. #4
    New ROGer Array
    Join Date
    Oct 2012
    Reputation
    10
    Posts
    4

    Still looking for a solution.

  5. #5
    ROG Guru: White Belt Array
    Join Date
    Sep 2012
    Reputation
    10
    Posts
    76

    Same here,
    I just used MS Afterburner to download the CPU to 500 and working since then with only some sudden crashes (even when starting the laptop early in the morning, so no heat problems here...).
    Clearly not happy with the situation and I'm already looking for a replacement, maybe even a desktop, but really this is just not on from ASUS to give no clues of what is happening in our case.
    Best regards and good luck to the sufferers..

    Spanish Flyer

  6. #6
    ROG Member Array zsanfusa PC Specs
    zsanfusa PC Specs
    Laptop (Model)Tablet - Acer Iconia W4
    MotherboardECS P67H2-A2
    ProcessorIntel Core i7 2600K @ 4.6 GHZ
    Memory (part number)32 GB G. Skill Ripjaws X DDR3 PC3 12800 @ 1600 MHZ
    Graphics Card #1ASUS Radeon R9 290 DirectCU II

    Join Date
    Aug 2015
    Reputation
    10
    Posts
    9

    please post windows memory dump file and event logs related to the crash and i can help provide a diagnosis

  7. #7
    ROG Guru: White Belt Array
    Join Date
    Sep 2012
    Reputation
    10
    Posts
    76

    Quote Originally Posted by zsanfusa View Post
    please post windows memory dump file and event logs related to the crash and i can help provide a diagnosis
    Have found about 15-20 *.dmp files, but don't know how to read them... A Google search gave me the option of downloading Visual Studio, a huge program (several GB in size...), that "contains" this dmp file reader, but I get the feeling Microsoft is not too happy about it and has actually discontinued offering the WinDbg.exe as far as I know or understand. Besides, my slow internet connection cannot handle the VS zip file...

    Can someone give me a hand here?

    One last question: when I ordered my G75VW from the US it came with 12GB RAM 3x4gb and have just noticed that they are 1.35V instead of the recommended 1.5V.... Would I get better performance if I replaced them with 1.5V units; besides, the memory sticks are from different manufacturers.

    Thanks a lot,

    Spanish Flyer
    Miniatura de Adjuntos Miniatura de Adjuntos G75 VW DSC03599 small.jpg  

    G75 VW RAM DSC03613 small.jpg  


  8. #8
    ROG Guru: Orange Belt Array C4RN1 PC Specs
    C4RN1 PC Specs
    Laptop (Model)G51VX, G71G, G73, G74SX, G53SX, G53JW, G46VW, X501A, X401A
    MotherboardASUS M5A88-V EVO
    ProcessorAMD FX-4350 Vishera Quad 4.2GHz
    Memory (part number)16GB 4x4gb Mushkin Black Line
    Graphics Card #1HD Radeon 5970
    Graphics Card #2HD Radeon 5970
    Graphics Card #3HD Radeon 5970
    MonitorSamsung SyncMaster SA450 x2 (Provided by HP)
    Storage #1Corsair Force GT 120GB SSD
    Storage #2Western Digital 1.5 TB HDD
    CaseAntec 900
    Power SupplyKingwin Lazer 1000W
    Keyboard HP OEM
    Mouse Logitech Anywhere MX
    Headset ROG Orion
    OS Windows 7, Windows 8.1
    Network RouterLinksys E-1000 (DDWRT)
    C4RN1's Avatar
    Join Date
    Jul 2012
    Reputation
    16
    Posts
    264

    Use BlueScreenView

    http://www.nirsoft.net/utils/blue_screen_view.html

    With the ram I would only use matching sticks to help identify the issue. If you run 2 different types of ram more than likely you'll have issues. You should buy another matching stick of the hynix ram.

    Ebay has a cheap one

    http://www.ebay.com/itm/Hynix-HMT351...item54236e343d

    Also check your chipset version in hwinfo, i'd like to see what version you have.

    HWinfo can be found here http://www.hwinfo.com/

    This is a screenshot from my G46, please post a screenshot for your laptop.



    Also check out this thread since it's similar

    https://rog.asus.com/forum/showthrea...h-throttlestop

  9. #9
    ROG Guru: White Belt Array
    Join Date
    Sep 2012
    Reputation
    10
    Posts
    76

    Thanks a lot C4RN1,

    It took me a while to get the HWiNFO64 downloaded and working, but eventually managed (I had an earlier version and was almost impossible to remove and new and old versions seemed to conflict.

    I bought the G75VW in HIDevolution, and I just wonder why they installed different brand memory sticks; if I go for new RAM I would buy the 8GB x 4 so I would have 32GB in total.

    Take a look at the attached jpg file.

    Best regards,

    Spanish Flyer
    Miniatura de Adjuntos Miniatura de Adjuntos HWiNFO64 v5.02-2575.JPG  

    Last edited by spanishflyer; 08-27-2015 at 06:10 PM. Reason: Add image

  10. #10
    ROG Guru: White Belt Array
    Join Date
    Sep 2012
    Reputation
    10
    Posts
    76

    Another view of the same file...

    Spanish Flyer
    Miniatura de Adjuntos Miniatura de Adjuntos HWiNFO64 v5.02 G75VW.JPG  


Page 1 of 4 1 2 3 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •