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  1. #1
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    Asus FX505DV keeps dropping internet connection

    Full model name under the notebook (usually next to the serial number):
    ASUS FX505DV_FX505DV

    Bios version:
    FX505_DV.305

    CPU:
    Ryzen 7 3750H

    Memory amount in GB:
    16

    GPU:
    nVidia RTX 2060

    SSD/HDDs/Optical drives:
    512Gb SSD NVMe

    AC Adapter:
    Original

    Operating system:
    Windows 10 Pro 64bit 10.0 build 18363, Clean Install (laptop didn´t have any SO installed)

    Microsoft Activated yes/no?
    Yes.

    Drivers Installed (include version and especially any non-ASUS approved notebook drivers):
    Every driver is downloaded from the Asus webpage and up to date, Wlan driver ver. 2024.0.10.102

    Any third Party temp/voltage software installed:
    No

    System Overclocked (provide details)?
    No

    Any hardware upgraded?
    No

    Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)
    The internet keeps dropping, Wi-Fi stays connected but the no internet icon appears and stops working. This happened since day 1, more or less, seems to happen more often when in turbo mode (while playing games) and when connecting bluetooth devices. Problems fixes by restarting the network adapter, but that is not a solution as I can´t play (on a gaming laptop) absolutely anything online due to constantly being kicked. I already tried a big variety of drivers, old and new, from the first available to the last, also tried unticking the turn off to save power option. Here is the wlan report result.

    https://i.ibb.co/3WpjvbG/dsaww.png (forum saying invalid file )

    Interface:Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC

    Interface GUID: 5948852b-58d8-42a3-8385-f4f9ccb3514d

    Connection Mode:Automatic connection with a profile

    Profile:Telfy_19696_5G

    SSID:Telfy_19696_5G

    BSS Type:Infrastructure

    Session Duration: 0 hours 9 minutes 31 seconds

    Disconnect Reason:The network is disconnected by the driver.

    EventId Time Message
    8000 2020-02-15T17:42:39
    [+]WLAN AutoConfig service started a connection to a wireless network.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Connection Mode: Automatic connection with a profile
    Profile Name: Telfy_19696_5G
    SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    11000 2020-02-15T17:42:39
    [+]Wireless network association started.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Local MAC Address: 80:91:33:C9:4C:A7
    Network SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    802.1X Enabled: No
    11001 2020-02-15T17:42:39
    [+]Wireless network association succeeded.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Local MAC Address: 80:91:33:C9:4C:A7
    Network SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    Management Frame Protection Enabled: 0x300000000
    11010 2020-02-15T17:42:39
    [+]Wireless security started.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Local MAC Address: 80:91:33:C9:4C:A7
    Network SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    FIPS Mode: Disabled
    802.1x Enabled: No
    11005 2020-02-15T17:42:39
    [+]Wireless security succeeded.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Local MAC Address: 80:91:33:C9:4C:A7
    Network SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    8001 2020-02-15T17:42:39
    [+]WLAN AutoConfig service has successfully connected to a wireless network.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Connection Mode: Automatic connection with a profile
    Profile Name: Telfy_19696_5G
    SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    PHY Type: 802.11ac
    Authentication: WPA2-Personal
    Encryption: AES-CCMP
    802.1x Enabled: No
    Hidden: false
    4042 2020-02-15T17:42:44
    [‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: Internet ChangeReason: ActiveHttpProbeSucceeded)
    4042 2020-02-15T17:50:38
    [‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)
    11004 2020-02-15T17:52:10

    [+]Wireless security stopped.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Local MAC Address: 80:91:33:C9:4C:A7
    Network SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    Security Hint: The operation was successful.
    8003 2020-02-15T17:52:10
    [+]WLAN AutoConfig service has successfully disconnected from a wireless network.

    Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
    Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
    Connection Mode: Automatic connection with a profile
    Profile Name: Telfy_19696_5G
    SSID: Telfy_19696_5G
    BSS Type: Infrastructure
    Reason: The network is disconnected by the driver.
    Last edited by FlMihai; 02-18-2020 at 07:43 PM.

  2. #2
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
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    Install latest realtek lan driver

  3. #3
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    Quote Originally Posted by raju2529 View Post
    Install latest realtek lan driver
    Please read the post, I already tried the latest realtek drivers I could find online dated on 13-JAN-2020.

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
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    You may want to try the hardwired ethernet connection temporarily to see if the issue persists. That would tell you if something is killing your connection or if it truly is the wireless hardware.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
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    Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.

  6. #6
    New ROGer Array virralex's Avatar
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    Thumbs up

    Quote Originally Posted by FlMihai View Post
    Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.
    exactly the same issue... technical support (RMA) "can't reproduce the issue". Very disappointed with the Asus service.
    Ordered new wifi module - will see is it helps or not (not delivered yet).

  7. #7
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    Unfortunately haven´t fixed it, neither worked changing the network adapter, tried with a Intel 9260NGW (gave up after 1 month of trying to get a RMA and Asus telling me to reinstall Windows, after telling them I already did that and even tried using Ubuntu). For those whom are getting the internet drops while gaming all I can recommend is, if you play with a controller, plug out your mouse. In my case, that made the problem less frequent, as an example while playing RDR2 with my mouse plugged in, I get drops every 15-30mins, If I plug out the mouse I can play for hours without problems. Thought it could be a BIOS problem, but I just updated to the new .306 the problem still happening.

    Allright, so as someone said here, with another Asus laptop, this time a ROG series, https://www.reddit.com/r/ASUSROG/com...fi_connection/ by disablind the NVidia GPU using the device manager my wi-fi problems seems to vanish, until I enable it again so I can play with decent framerates but with internet drops every 5 minutes. Not a solution, but for those who don´t want to play and just download or IDK may work until we find a definitive solution, if so. This looks like a PSU problem, probably ASUS using cheap, noname, components or a bad BIOS configuration for the power management, no idea.
    Last edited by FlMihai; 04-25-2020 at 09:16 PM.

  8. #8
    New ROGer Array virralex's Avatar
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    Hi,
    It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
    With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

    So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).

  9. #9
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    Quote Originally Posted by virralex View Post
    Hi,
    It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
    With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

    So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).
    same problem with asus fx505dv-al128 did u buy wireless adapter yourself? what about service? is this breaking the guarantee?

  10. #10
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    Hello ilker58,
    Wireless adapter should be an external device that you can plug to the USB port, which does not break the warranty.

    Dear all,
    Thank you for your feedback.
    I will report this to related department.
    Thank you.

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