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  1. #31
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    Anybody has any news?

  2. #32
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    I have the same problem. I'm very happy with my laptop but this issue and the left fan noise (like hitting something) are very annoying. Thankfully, I haven't had any cooling problem, CPU clocks issues or any of the other common issues.

    If I'm not mistaken, the problem happens when you open the lid with the laptop unplugged. If you open it plugged in, battery remains fine, like maybe losing a few percentage after a couple of hours...normal.

    So, to replicate this you have to:
    1- With the laptop turned on, close the lid to put the laptop to sleep.
    2- Unplugged the laptop
    3- Open it after 1 hour or so
    4- In the Windows loggin you will see battery is okay on the bottom right corner
    5- Going into Windows and battery will appear empty and laptop will shut down
    6- If you plug it in and turn it on straight away, it will shut down automatically, you have to wait until the laptop has 5% of battery or so

    If however, you plugged in the laptop before opening the lid, it will be fine.

    I'm not 100% certain of this, but that's what I think is happening.

  3. #33
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    The only thing left to do is that someone have time to try with another ssd or hdd installing ubuntu without using windows 10, Just to see if the problem is hardware or maybe software because is so strange that happen only after login in Windows on battery power (in mu case ièwith battery lower than 50% with a simply reboot on dc).

    Maybe later in months i Will try with another ssd with only ubuntu installed...

  4. #34
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    I send it to asus support, they replaced the battery for me and it fixed

  5. #35
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    Same baterry problem!

    Quote Originally Posted by Marioss View Post
    I send it to asus support, they replaced the battery for me and it fixed
    Hi guys, i have the same problem. Marioss how old is your laptop? Mine is 1 year and 1 month old. Is the battery still under warranty?

  6. #36
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    Quote Originally Posted by enriquecs2005 View Post
    Hi guys, i have the same problem. Marioss how old is your laptop? Mine is 1 year and 1 month old. Is the battery still under warranty?

    I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

    However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

  7. #37
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    Same baterry problem!

    Quote Originally Posted by Marioss View Post
    I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

    However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!
    Thx for The answhere. My warranty for The laptop îs 2years and 1year baterry. If The problem was not solved with baterry replace nt... Îs not ok. Plecase sent ne a feedback when you receive tor laptop from service. Good Day!

  8. #38
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    Quote Originally Posted by Marioss View Post
    I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

    However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!
    Let me know mu friend...

  9. #39
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    Same baterry problem!

    Quote Originally Posted by Marioss View Post
    I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

    However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!
    Hi, your laptop is stil in service? has no one solved this problem?

  10. #40
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    Quote Originally Posted by Marioss View Post
    I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

    However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!
    Hello everyone,

    I am writing to you from Italy because I have the exact same problem.
    I have this notebook since November 2018 and after using it for 1 year almost always with power for work, I realized that the battery was dead, wear level 70%. I also had the annoying drain and drop problem at 0%.

    I thought it was the fault of the use, although with myasus I had set to never load more than 60%.

    In March 2020 I sent the PC to service and they changed my battery but I had to pay because the warranty on the battery is only 1 year.

    He has been back for a month and the problem of drop to 0 is still there, but I noticed a very strange thing.
    If the PC has a charge of more than 40/50% when I turn it off, the PC has no problems with restarting, except for 1 or 2% loss after 1 day from shutdown.

    I did a test, 2 days ago, I turned on the PC and not remembering what was the percentage with which I had turned it off the night before, the first restart I immediately entered the bios where it indicated 31% of remaining battery. Restarting and nothing on the windows screen the pc turns off and the low battery led flashes.

    I connect it to the power and always turn it back on first by entering the bios, where it says 0% ... Then I restart it and as in the bios also windows says 0%.

    Is it possible that this problem only happens when the pc is below 30%?

    Thanks so much

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