Asus Rog Strix Scar II GL504GM - Battery to zero 0%

[TX2000]

it definitely seems to be something going on Windows the causes the battery to deplete to zero since I tried to boot to BIOS and the battery percentage remains the same, the moment I boot to Windows the battery led starts blinking and the laptop shut down.

Can you please confirm if the issue happened again after formatting your PC?

Not at all. So far is going without a problem, keep in mine that i have not installed aurmory crate.

[gieffe22]

Not at all. So far is going without a problem, keep in mine that i have not installed aurmory crate.

before sensing on RMA i tried removing myasus, armoury and all other asus stuff just to exlude that was a sw problem that was causing the problem, and of course doesn't solve anything, but as you said maybe it's different starting windows from scratches and not install none of the above. Honestly i don't have time to spend on it because i use the laptop to work but if someone have the time should be a starting point try this one too.

[vashish27]

I got GL504GW last year and have been facing the same problem when I shutdown at around 45 % or lower and then switch on the next day. I calibrated the battery a few times and thought it will be okay, then it happened again one fine day. Frustrated, I've made a habit to make sure that my battery level is around 60% when I shutdown and its not happening at this level., But I will definitely appreciate if somebody confirm that they have been able to resolve this by frequent calibration of battery.

[gieffe22]

I got GL504GW last year and have been facing the same problem when I shutdown at around 45 % or lower and then switch on the next day. I calibrated the battery a few times and thought it will be okay, then it happened again one fine day. Frustrated, I've made a habit to make sure that my battery level is around 60% when I shutdown and its not happening at this level., But I will definitely appreciate if somebody confirm that they have been able to resolve this by frequent calibration of battery.

this seems really a big faulty series problems at this point...


---well, we are waiting for Blake answer just to know what asus can do for this. Really hope they can help us after spending big money on premium laptops like these.

[mbushnaq00]

this seems really a big faulty series problems at this point...


---well, we are waiting for Blake answer just to know what asus can do for this. Really hope they can help us after spending big money on premium laptops like these.

Don't get your hopes up, Asus usually stops providing updates for their laptops after 1 year. I also came to know that Asus direct support was closed in my country and I will have to go through 3rd-party support only. Buying another Asus laptop again will most probably never happen again.

[enriquecs2005]

it would be good to know from Marioss if the problem was really solved with the update to the bios version 312.

[enriquecs2005]

The problem manifested itself and, from what I noticed if I start the laptop in bios directly, the problem does not appear. On the battery, the laptop automatically switches to 60hz and then the problem manifests itself (21%,39% baterry charge). Marioss, is it so hard to answer?

[gieffe22]

So my problem solved, the 2nd time i sent it, 1st time the just replaced the battery, didnt worked, 2nd time they instaled a new bios version the 312 one. Of corse ive searched before i sent it for new bios on the ASUS website with drivers, and the last one that i saw there was that one i have instaled already, the latest one the 311, so they istaled me a version that is not even online for us, thats extremly funny but anyway. Now the laptop (i think) is working, i didnt test it in extreme % like below 10% bot in 19% it did work. Asus Power. My next product is going to be Asus, not

so, you confirm that after some days the problem is solved or not?

[gieffe22]

So... guy's, Blake finally contacted me again, saing to send laptop on the HQ center to analize and "experiment" to find the problem. I just denied it because can't remain AGAIN (for the 3 time in 1 year) without my working laptop; so, i still hope in a bios fix... maybe if someone send the pc to these guys let us know...

[mbushnaq00]

So... guy's, Blake finally contacted me again, saing to send laptop on the HQ center to analize and "experiment" to find the problem. I just denied it because can't remain AGAIN (for the 3 time in 1 year) without my working laptop; so, i still hope in a bios fix... maybe if someone send the pc to these guys let us know...

so we basically came to a dead end