Asus Rog Strix Scar II GL504GM - Battery to zero 0%

[silvergem]

Maybe the issue is related to Asus System Control Interface? I've update mine today and got duplicate same version. So I've update the another one manually and uninstalled the another one

Asus System Control Interface

[mbushnaq00]

Maybe the issue is related to Asus System Control Interface? I've update mine today and got duplicate same version. So I've update the another one manually and uninstalled the another one

Asus System Control Interface

I updated manually as well to version 1.0.31.0 but I am only getting a single driver.

Btw the battery issue still remains even after the update

[vashish27]

Hey Silvergem and mbushnaq,
BTW how you guys updated AsusSystemControlInterface drivers to 1.0.31.0 ? If you dont mind, could you give brief steps.
I downloaded and ran the executable from ASUS supports/drivers webpage but seems nothing changed in the device manager..

[mbushnaq00]

Hey Silvergem and mbushnaq,
BTW how you guys updated AsusSystemControlInterface drivers to 1.0.31.0 ? If you dont mind, could you give brief steps.
I downloaded and ran the executable from ASUS supports/drivers webpage but seems nothing changed in the device manager..

the executable just extracts the files and does not install anything. you need to go the location where the file was extracted and run the install.bat as an administrator for it to install successfully

[vashish27]

the executable just extracts the files and does not install anything. you need to go the location where the file was extracted and run the install.bat as an administrator for it to install successfully

Thanks for reply,
sorry for being a noob but as you can see in the screenshots, there is one Install_innCMD.bat file in the outer folder and another install.bat in the folder with all the other files. Which one of these am I supposed to run.
I am being extra careful as I am also troubleshooting something with the crap Armoury Crate software and dont want to break something else by doing something wrong.

[mbushnaq00]

Thanks for reply,
sorry for being a noob but as you can see in the screenshots, there is one Install_innCMD.bat file in the outer folder and another install.bat in the folder with all the other files. Which one of these am I supposed to run.
I am being extra careful as I am also troubleshooting something with the crap Armoury Crate software and dont want to break something else by doing something wrong.

Use the install.bat on the second screenshot, the first one will just throw an error without any modifications

[vashish27]

Use the install.bat on the second screenshot, the first one will just throw an error without any modifications

Thanks mate, done.
Don't know what it does though . No change log given by ASUS, have not noticed any difference in ASUS softwares and system behavior.

About the battery issue, I have learned to live happily by making sure my battery is >50% when I shut down. Once in a few days just for checking, I switch off with battery in low/mid 40's and leave overnight (sometimes even longer for like 20 hrs) and have not faced battery draining problem in the last few months.

I am using ASUS battery health charging but I do make sure to disable it from time to time and let the battery discharge/charge across a wider percentage range.

Because of this f'kng problem, my battery have already drained to zero several times and hence has lost a lot of capacity in just an year. So I am just not bothered anymore in troubleshooting it and doing just as i mentioned above.

[mbushnaq00]

Thanks mate, done.
Don't know what it does though . No change log given by ASUS, have not noticed any difference in ASUS softwares and system behavior.

About the battery issue, I have learned to live happily by making sure my battery is >50% when I shut down. Once in a few days just for checking, I switch off with battery in low/mid 40's and leave overnight (sometimes even longer for like 20 hrs) and have not faced battery draining problem in the last few months.

I am using ASUS battery health charging but I do make sure to disable it from time to time and let the battery discharge/charge across a wider percentage range.

Because of this f'kng problem, my battery have already drained to zero several times and hence has lost a lot of capacity in just an year. So I am just not bothered anymore in troubleshooting it and doing just as i mentioned above.

the thing is that we have paid a premium price for these laptops ($2600 in my case) and it shouldnt be acceptable to have basic feature not functioning as it should. I have had to many laptops that are way cheaper than this and never have I seen a battery that drops charge like this. In top of that, Asus have stopped responding even though the issue has been reported too many times for months. I guess last years model is no longer a priority for them to fix.

[vashish27]

the thing is that we have paid a premium price for these laptops ($2600 in my case) and it shouldnt be acceptable to have basic feature not functioning as it should. I have had to many laptops that are way cheaper than this and never have I seen a battery that drops charge like this. In top of that, Asus have stopped responding even though the issue has been reported too many times for months. I guess last years model is no longer a priority for them to fix.

Ya, tell me that. I got GL504GW with RTX2070 which was just launched when I bought it.
And less than a month later they released SCAR III in almost same price range. So my latest 2.5k laptop was suddenly "previous generation"

[silvergem]

Ya, tell me that. I got GL504GW with RTX2070 which was just launched when I bought it.
And less than a month later they released SCAR III in almost same price range. So my latest 2.5k laptop was suddenly "previous generation"

Do you have Myasus app installed? ive noticed that the recent version does not minimize on taskbar anymore. so when u setup an maximum health charging by default, it wll reset and will charge to 100 percent