Asus Rog Strix Scar II GL504GM - Battery to zero 0%

[enriquecs2005]

Hi guys, asus uploaded 312 bios version. The problem was solved?

[enriquecs2005]

Hi guys, asus uploaded 312 bios version. The problem was solved?

Hello, I received the laptop from service and the problem persists ... In the service sheet it says that the motherboard has been replaced and the bios has been updated 312 . It came with 0% battery and 69% wear... any news? Asus help?!?

[Sergio8903]

Hello, I received the laptop from service and the problem persists ... In the service sheet it says that the motherboard has been replaced and the bios has been updated 312 . It came with 0% battery and 69% wear... any news? Asus help?!?

The problem for 1 month was solved or maybe i didn't see it (i don't know how) but today i start the notebook and 0%, it was with 30 %.

me too from service the says the mother board was been replaced.

I dont know what we can do... i dont wont to send it another time....

HEEEEELLLLLPPPPPP

ps. i dont know why with the same use, some times from 100% the battery life is 4/5 hour and more time is 1/2 hour, same use, just navigation or youtube video ...

pps. is possible the problem are the driver of the intel grafic 630 ? because the driver are more than 1 year old and we cant update because are direct from asus, if i try to update from intel assistant it say, the driver are a version from asus, try on the web site asus for update, if it try to dowload the file from intel page, i cant insalling i recive an error message.

on the page of asus the last drive for the intel grafic si 2019/03.

[enriquecs2005]

The problem for 1 month was solved or maybe i didn't see it (i don't know how) but today i start the notebook and 0%, it was with 30 %.

me too from service the says the mother board was been replaced.

I dont know what we can do... i dont wont to send it another time....

HEEEEELLLLLPPPPPP

ps. i dont know why with the same use, some times from 100% the battery life is 4/5 hour and more time is 1/2 hour, same use, just navigation or youtube video ...

pps. is possible the problem are the driver of the intel grafic 630 ? because the driver are more than 1 year old and we cant update because are direct from asus, if i try to update from intel assistant it say, the driver are a version from asus, try on the web site asus for update, if it try to dowload the file from intel page, i cant insalling i recive an error message.

on the page of asus the last drive for the intel grafic si 2019/03.

Hi Sergio, no, it's not a driver problem, I tried all the new drivers on the intel and nvidia site and it did the same. Even with windows without any driver, the problem appeared. My laptop is still in service. Probably the replaced motherboard is from the same batch with problems as the original one, my advice is to send it back to the service center! I see that the other colleagues have no news ...

[mIKE_Aleph]

Hello Everybody
Could this be a Windows 10 issue??
Has anyone tried with another version of windows?
Is anyone still following this thread!?

Come on ASUS!!!

[enriquecs2005]

Hello Everybody
Could this be a Windows 10 issue??
Has anyone tried with another version of windows?
Is anyone still following this thread!?

Come on ASUS!!!

Hi mIKE_Aleph, I personally tried with older versions and the problem persists ... I don't know what the problem is, to find out ASUS what the problem is we have to send the laptops to the service. What worries me is that for example Sergio's motherboard and battery have changed and the problem has reappeared. The other colleagues probably don't watch the forum every day ... I watch it every day.

[Blake@ROG]

Dear all,
We are working on this issue, we just made some progress.
Thank you to some user's support on this.
If there is anything new, I will let you know.
Thank you.

[mIKE_Aleph]

Hi mIKE_Aleph, I personally tried with older versions and the problem persists ... I don't know what the problem is, to find out ASUS what the problem is we have to send the laptops to the service. What worries me is that for example Sergio's motherboard and battery have changed and the problem has reappeared. The other colleagues probably don't watch the forum every day ... I watch it every day.

Thanks for the information...
I'll keep searching for other options too.

[mIKE_Aleph]

Dear all,
We are working on this issue, we just made some progress.
Thank you to some user's support on this.
If there is anything new, I will let you know.
Thank you.

Thank you for keep working on this issue.
I still believe it's a software problem.

Well be expecting news.

[mbushnaq00]

Dear all,
We are working on this issue, we just made some progress.
Thank you to some user's support on this.
If there is anything new, I will let you know.
Thank you.

thanks a lot, this gives me some hope that things will be sorted out eventually.