Asus Rog Strix Scar II GL504GM - Battery to zero 0%

[mbushnaq00]

So my motherboard was replaced recently to fix the battery and RGB issue I also had. Unfortunately, the battery issue has not been resolved.
In my case, the battery was replaced 2 times and the motherboard once.

[vashish27]

So my motherboard was replaced recently to fix the battery and RGB issue I also had. Unfortunately, the battery issue has not been resolved.
In my case, the battery was replaced 2 times and the motherboard once.

When they replaced the MB, they would have re-installed windows from scratch. Did your laptop run without this issue for atleast a few days on fresh windows without many updates?

[JoyHerobrineking]

Thanks, I'll appreciate. Please PM or post if you are comfortable with it.





What kind of scratching noise? Like HDD's spinning or like old phone modems? Anyways, I have never experienced any abnormal sound from inside the chassis. Maybe another forum

No need to Worry about that scratching noise, it also comes from my cpu when it is in the 4GHZ area. this "scratching noise" is coil whine.

[mbushnaq00]

When they replaced the MB, they would have re-installed windows from scratch. Did your laptop run without this issue for atleast a few days on fresh windows without many updates?

to be honest the moment I got it back I restored my image backup and never had the chance to test their image.

[atskoto]

No need to Worry about that scratching noise, it also comes from my cpu when it is in the 4GHZ area. this "scratching noise" is coil whine.

My laptop is Asus Rog GL704GV and it has coil whine /cracking scratching buzzing sounds above the keyboard/. I managed to get rid of it. So my solution is when I am on balanced mode /switched by armory crate/ to go to windows power options = high performance = change plan settings = change advanced power settings = processor power management = minimum processor state /change to less than 100%/ I put 50 %. Now there is no coil whine. Same operation to the other silent mode, turbo mode etc....

[bruskheal]

Hi everyone,
From what I can see, this problem has been present for a while. I came here for a solution but seems that there's none. I also own a GL504GM, an older version (i think) that has no Aromury Crate but ASUS Gaming Center, and realized i had this problem because of COVID, since most of the time i used to have my laptop plugged in almost always. I have tried with a clean installation of Windows and still getting the same problem, tried using Full charge mode instead of Max Lifespan (i don't know the excat names in english sorry) with the same results. Guess we all are stucked with this problem until we decide to get another laptop. I'm not concerned if the most recent laptops released by Asus has this kind of problems but if they still have it, i would definitely choose another brand over asus next time i can. Hope someone find a fix, but in the meantime, i'll be stucked using my laptop with a charger.

[dasher_faster]

Hello y'all. I also have this issue on my GL504GW. I got the battery replaced and still acted up like how you all said. Judging from your statements, even changing the motherboard, the problem continued ya?
I sent my laptop to the servoce centre to check on it and maybe they know what is wrong with it. If they cant point it out, they'll probably send it Asus. Hopefully that will make them think of what's happening to the GL504 Series

[vashish27]

Hello y'all. I also have this issue on my GL504GW. I got the battery replaced and still acted up like how you all said. Judging from your statements, even changing the motherboard, the problem continued ya?
I sent my laptop to the servoce centre to check on it and maybe they know what is wrong with it. If they cant point it out, they'll probably send it Asus. Hopefully that will make them think of what's happening to the GL504 Series

Thanks for posting even though you did not find a solution here. And thanks again cos I was thinking of replacing the battery but obviously it did not work for you, so i'll wait.
Please bear in mind to post an update here when your laptop comes back from Asus. If it starts working fine, kindly ask them what all jobs they did on it for other's benefit

[silvergem]

haha, I was about to post just the same.
I have myASUS app version 2.2.38.0 (latest), health charging function is broken and the battery keeps on charging until full. (mine minimizes to taskbar though)
But this is not app's problem, it started happening after updating the Asus System Control Interface driver to version 1.0.31.0
Have you also noticed that after installing this driver, the battery is charging at a much slower rate than before. Maybe thats how ASUS wants.

The issue has been fixed on MyAsus v3.5.0. When I've put to sleep or hibernate, it retains the Battery health last configured setup

P.S 1: I've also installed the Asus system control interface v1.0.33.0
P.S 2: v2.3.5.0 changelog
1. Link to MyASUS Mirror optimization
2. MyASUS initialization optimization

[enriquecs2005]

Hello everyone, unfortunately the problem reappeared the other day. The laptop was turned off for 2 days with a 22% battery level. At startup the battery shows 22% and immediately 0% .... At startup it had a wear of 25% and after full charge the wear returned to 5%. So even replacing the battery and the motherboard does not solve the problem ... after 3-4 months it reappears ... sad, I'm tired of Asus ... they don't even answer us ... a 1 year problem ... for a laptop over 1200 Euros ... I'm curious what will change under warranty now. Seriously Asus?!? You really don't respect your customers !!! Shame! It's probably a design issue and they don't want to take it on. I think they all do that but most users being a gaming laptop keep it plugged in.