Results 251 to 260 of 272
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03-16-2021 05:44 AM #251ROG Enthusiast Array
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- Jul 2019
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Baterry problem!
Same here! The service center send me the negation.
Originally Posted by dashiel.za
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03-28-2021 02:56 PM #252ROG Member Array
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- Nov 2018
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Found the cause of the battery bug
Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.
In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.
Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!
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05-19-2021 08:51 PM #253ROG Member Array
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- Jul 2019
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I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?
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05-21-2021 08:57 AM #254ROG Enthusiast Array
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- Oct 2012
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The majority of the batteries available online are either fake or on the shelf for more than a year. I have tried buying 2 batteries from different sellers and they were worse than the one that came with the laptop. Originally Posted by PTSONIC
Before the warranty ended, I sent the laptop for repair due to various issues. Asus has replaced a lot of parts including the motherboard, battery, heatsink, fans, and WiFi antenna. After the repair, I no longer experience the battery depletion issue anymore and it's been more than 4 months.
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07-13-2021 01:21 PM #255ROG Member Array
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- Aug 2020
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Originally Posted by alma23
I have gl504gw and i have to downgrade to a driver which is over 2 years old for your solution to work
Instead, will this solution work. That in the global settings, i set the preferred gpu processor to auto select?
Last edited by JoyHerobrineking; 07-15-2021 at 10:22 AM.
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09-01-2021 02:49 PM #256ROG Member Array
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- Oct 2020
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Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.
But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???
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09-01-2021 02:57 PM #257ROG Guru: White Belt Array
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- Jan 2019
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The latest bios was 313, The issue is related to firmware for sure which give unreliable info and unexpected shutdown on our machine Originally Posted by Mareckb
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09-01-2021 05:43 PM #258ROG Member Array
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- Oct 2020
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Sorry, I forgot to mention that my model is GL704GM and for this machine the latest bios is 310.
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09-07-2021 08:52 AM #259New ROGer Array
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- Aug 2019
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Always thought it was my problem not using the laptop carefully until I saw this thread. September 2021 any solution?
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10-16-2021 09:35 AM #260ROG Member Array poqdavid PC Specs
poqdavid PC Specs Laptop (Model) ROG Strix SCAR II Motherboard ASUS GL504GW Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz Memory (part number) HMA82GS6CJR8N-VK Graphics Card #1 Intel UHD Graphics 630 (Coffee Lake-H GT2) Graphics Card #2 NVIDIA GeForce RTX 2070 (TU106M) Sound Card Intel Cannon Lake-H/S - cAVS (Audio, Voice, Speech) [B0] Monitor AUO B156HAN08.2 (AUO82ED) Storage #1 Intel 660p NVMe PCIe M.2 512GB Storage #2 Samsung SSD 850 EVO 500GB Mouse Logitech G903 Headset/Speakers Logitech G633 OS Windows 11 Pro (x64) Build 22000.258 
- Join Date
- Sep 2019
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I also have a GL504GW which this problem happens and it's really confusing
my pc is plugged in all the time and suddenly I remove the power to turn it on with battery it just suddenly says 0%
and pc kept rebooting itself doesn't seem to have the problem when I unplug it while its on
that's my battery report HWiNFO64 said 90% wear level and then after the battery is charged it says 20% and myasus app says the battery is in good health
should I trust it?
also is Discharge Rate: -67818 mW normal?
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