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[SOLVED] GL504GS Strange Keyboard issue

mnbk91
Level 7

‎03-05-2020 02:03 AM - last edited on ‎03-05-2024 07:50 PM by Community Admin

I have 4 keys in my keyboard that do not work or work with a strange combination from time to time.

my dxdiag:
https://i.imgur.com/oHJwUkx.png

my device manager:
https://i.imgur.com/M9XQpbJ.png

The keys A, Q, 1 and Tab don't work properly from time to time.
I.E if I press any one of the above keys without holding down the shift key then no input. If I hold down the shift caps A is entered. If I want small A then I have to enable caps lock then press Shift + a. Similar issue for q & 1. The 1 on my num pad works correctly, only the key 1 above my q key is like this.

I've tried to uninstall and update the device driver of my keyboard from the device manager. solves the problem for some time and then again the problem comes back after some time.

Also, I've tried disabling and enabling the various accessibility functions, again works correctly for some time then it goes again like this.

One more thing, I've tried reinstalling my os also but this also does not seem to solve my issue.
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4 REPLIES 4

mnbk91
Level 7

‎03-06-2020 01:53 AM

mnbk91 wrote:
I have 4 keys in my keyboard that do not work or work with a strange combination from time to time.

my dxdiag:
https://i.imgur.com/oHJwUkx.png

my device manager:
https://i.imgur.com/M9XQpbJ.png

The keys A, Q, 1 and Tab don't work properly from time to time.
I.E if I press any one of the above keys without holding down the shift key then no input. If I hold down the shift caps A is entered. If I want small A then I have to enable caps lock then press Shift + a. Similar issue for q & 1. The 1 on my num pad works correctly, only the key 1 above my q key is like this.

I've tried to uninstall and update the device driver of my keyboard from the device manager. solves the problem for some time and then again the problem comes back after some time.

Also, I've tried disabling and enabling the various accessibility functions, again works correctly for some time then it goes again like this.

One more thing, I've tried reinstalling my os also but this also does not seem to solve my issue.




any help on this pls, do i have to replace the whole keyboard for this issue or is this a software problem??
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davemon50
Level 11

‎03-06-2020 08:06 AM

Sure is a weird issue, I've not heard of that before. But if I threw a guess at it, I would think you have a software conflict with something else that is re-assigning those keys. Do you have suspicion of anything that might do that to you? A hardware issue would be consistently the same IMO, and not change as you use the computer, so likely not that.
Davemon50
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mnbk91
Level 7
In response to davemon50

‎03-16-2020 10:02 AM

davemon50 wrote:
Sure is a weird issue, I've not heard of that before. But if I threw a guess at it, I would think you have a software conflict with something else that is re-assigning those keys. Do you have a suspicion of anything that might do that to you? A hardware issue would be consistently the same IMO, and not change as you use the computer, so likely not that.



Yes, thanks for your help. it was a driver clash. After days and days of going through each driver one by one disabling and uninstalling many things i found that in device manager under human interface devices of all places changing a device from HID-Compliant system compliant system component to HID-Compliant device solved my problem.

Apparently Scar II has many such driver clashes.
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MareW
Level 7
In response to mnbk91

‎07-26-2020 01:23 PM

I have same problem, can you please describe how you solved it? Thank you very much
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