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  1. #1
    New ROGer Array
    Join Date
    Dec 2019

    G703GI Keyboard and LEDs not working

    Hi, i have a problem with my g703gi.
    One day my keyboard and led just stopped working, even led on back of laptop. I thought at first that some ribbon got lose, but when i connected usb keyboard the Caps Lock diode on laptop reacts to my presses on usb keyboard. I tried to use recovery but i just lost my files and nothing changed. I still can return it to vendor but i really dont want to do this, also every time after recovery i start the laptop USB Charger Plus opens with message "The USB Charger Plus service does not exist or the version is not supported." Oh, and I flashed bios to the newest version with winflash, still nothing changed.

    I apologize for any spelling errors, its not my native language.

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(4) SSD's - Samsung 960 & 970 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
    davemon50's Avatar
    Join Date
    Apr 2017

    Did you try re-downloading your KB (ATK) nd USB charger drivers from your computer support page? When W10 does a feature update it wipes out some of those utilities and you have to reinstall.

  3. #3
    New ROGer Array
    Join Date
    Dec 2019

    Yes i tried to reinstall ATK before and after recovery, whereas "USB Charger" problem only occured after recovery.
    Edit: i forgot to add, sometimes when shutting off i can hear loud white noise for about half second.
    Last edited by; 03-06-2020 at 08:46 PM.

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