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  1. #1
    New ROGer Array
    Join Date
    Jan 2020
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    Motherboard damaged while being RMA'd for repair?

    So I sent my B450-F MB to ASUS for warranty RMA because I got the yellow DRAM issue. Got an email back saying the warranty is void because of customer induced damage? WTF? So I look at the pic they sent me and it showing a scratch on a mounting hole. So their service tech probably damaged my motherboard and they want to stick me with the bill? I will never buy another ASUS product if they don't make this right!
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  2. #2
    Moderator Array
    Join Date
    Feb 2019
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    Hello dano357,
    I'm really sorry for the late reply.
    I have passed your case to the related department for review.
    Thank you very much.
    Last edited by Blake@ASUS; 04-15-2020 at 02:38 PM.

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