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  1. #1
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    Question ROG STRIX II SCAR GL504M gaming mice not working

    Hey guys you are my last resort.

    I'm dealing with very annoying issue, let me clearly explain.
    On my laptop none of gaming mice are working. Mice are not faulty (they work on different PC), USB ports are not faulty (some mice and every other accessories I tried are working just fine). Mice that are working are old mouses with no backlight (eg my old A4TECH X7, cheap microsoft mouse). Mice that do not work are those I need and want. So far I tried Logitech G303, SteelSeries Rival 310, Razer Naga (they all have backlight; I suspect this might be issue).

    I tried every debugging I could find online. Windows updated, drivers updated (tried older, newer, oldest and newest). Those mice don't even work on clear windows 10 install (tried numerous times, with full drive format and without). Contacted WIN support numerous times, also asus support numerous times with no avail. Tried every BIOS setting connected to USB ports, milliards of windows settings, can't even list them all.

    I get no error messages, mice simply don't show anywhere and they can't be detected.

    I think it could be somehow connected to backlight feature of mouses, that is only common denominator I can find. If you have any ideas I'm all ears otherwise I'm ready to give up.
    Thank you

  2. #2
    New ROGer Array PowerPein PC Specs
    PowerPein PC Specs
    Laptop (Model)GL504GS
    MotherboardASUS Rog Scar II
    Processori7-8750H
    Memory (part number)Kingstone hyperx 2X16 GB
    Graphics Card #1Geforce GTX 1070
    Sound CardRealtek/ USB Roccet Juke
    Monitor1080P 144 Hz
    Storage #1Toshiba SSD PCIe
    Storage #2Toshiba SATA III 2 TB
    Power Supplyoriginal
    Keyboard USB ASUS strix tactic pro
    Mouse TRUST gaming mouse
    Headset Sonic G910 7.1 vibration
    Headset/Speakers Genius GX 3000 2.1
    OS Win 10 Enterpise
    Network RouterASUS RT AC 1200 G
    PowerPein's Avatar
    Join Date
    Jan 2020
    Reputation
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    Quote Originally Posted by MareW View Post
    Hey guys you are my last resort.

    I'm dealing with very annoying issue, let me clearly explain.
    On my laptop none of gaming mice are working. Mice are not faulty (they work on different PC), USB ports are not faulty (some mice and every other accessories I tried are working just fine). Mice that are working are old mouses with no backlight (eg my old A4TECH X7, cheap microsoft mouse). Mice that do not work are those I need and want. So far I tried Logitech G303, SteelSeries Rival 310, Razer Naga (they all have backlight; I suspect this might be issue).

    I tried every debugging I could find online. Windows updated, drivers updated (tried older, newer, oldest and newest). Those mice don't even work on clear windows 10 install (tried numerous times, with full drive format and without). Contacted WIN support numerous times, also asus support numerous times with no avail. Tried every BIOS setting connected to USB ports, milliards of windows settings, can't even list them all.

    I get no error messages, mice simply don't show anywhere and they can't be detected.

    I think it could be somehow connected to backlight feature of mouses, that is only common denominator I can find. If you have any ideas I'm all ears otherwise I'm ready to give up.
    Thank you
    That was my problem. The serial IO controller caused me a problem. I didn't install it and everything is fine.
    The windows works fine without this driver, too.

  3. #3
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    Quote Originally Posted by PowerPein View Post
    That was my problem. The serial IO controller caused me a problem. I didn't install it and everything is fine.
    The windows works fine without this driver, too.
    Do you know how can I uninstall it?

  4. #4
    New ROGer Array PowerPein PC Specs
    PowerPein PC Specs
    Laptop (Model)GL504GS
    MotherboardASUS Rog Scar II
    Processori7-8750H
    Memory (part number)Kingstone hyperx 2X16 GB
    Graphics Card #1Geforce GTX 1070
    Sound CardRealtek/ USB Roccet Juke
    Monitor1080P 144 Hz
    Storage #1Toshiba SSD PCIe
    Storage #2Toshiba SATA III 2 TB
    Power Supplyoriginal
    Keyboard USB ASUS strix tactic pro
    Mouse TRUST gaming mouse
    Headset Sonic G910 7.1 vibration
    Headset/Speakers Genius GX 3000 2.1
    OS Win 10 Enterpise
    Network RouterASUS RT AC 1200 G
    PowerPein's Avatar
    Join Date
    Jan 2020
    Reputation
    10
    Posts
    31

    Quote Originally Posted by MareW View Post
    Do you know how can I uninstall it?

    The windows installation was fresh. After putting this driver on, my gaming mouse stopped working immediately. With the "System Restore Point" function I reset to the state before the driver.

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