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  1. #1
    New ROGer Array
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    Oct 2019
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    Exclamation request: Please provide Strix GX502GW recovery media service OR eSupport Folder

    After replacing the nvme drive, I never thought of making a copy of the recovery partition and folder (in the image search I found a topic on the forum about a copy of the eSupport folder)

    Thank you, I will be very grateful!

  2. #2
    ROG Guru: Green Belt Array
    Join Date
    Nov 2012
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    Last ditch effort to restore your ASUS laptop to factory fresh configuration.

    You can order ASUS Authorized Windows Notebook Recovery Media. Here's the link. It's not free but the service will restore your OS drive to OEM specs.


    https://www.asus.com/us/support/article/782/



    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  3. #3
    Super Moderator Array
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    Not sure if the eSupport folder will include everything you need for newer models these days since some files are only available through Microsoft Store (which will often include a link from the ASUS download site for your model when supported) or just not available through the eSupport folder and normal downloads, so you may want to try some other things too.

    Switch to your region in the bottom left-hand corner if necessary, but noticed the GX502GW global download site includes an Armoury Crate download below that may help with the cpu speed issue under the 'utilities' folder if you want to look into it and be sure to click on the 'show all'.
    If you haven't already, you may also want to check for updates through Armoury Crate to see if it will install it automatically for you.

    https://www.asus.com/Laptops/ROG-Zep...Desk_Download/
    ==================
    Version V6.51.371.0 2019/11/079.36 MBytes

    ArmouryCrate.Xtu Troubleshooting
    Fix Armoury Crate unable to display correct CPU information on models with Intel CPU.
    ==================

    If interested, check the FAQ below about installing Armoury Crate which suggests installing "ROG Live Service pack" which is available under the GX502GW 'utilties' section if you have not installed it already.
    https://www.asus.com/support/FAQ/1037674

    Armoury Crate FAQ:
    https://www.asus.com/support/FAQ/1040058

    Not sure if the MyASUS software can help you install drivers and apps, but refer to the FAQ below about installing the System Control Interface driver and MyASUS software if you wish.
    https://www.asus.com/support/FAQ/1039713

    MyASUS general FAQ:
    https://www.asus.com/support/FAQ/1038301
    Last edited by cl-Albert; 03-23-2020 at 10:43 PM.

  4. #4
    New ROGer Array Zlapsa's Avatar
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    Apr 2020
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    If you have original Windows what came with notebook - if you "Reset your PC" your eSupport folder will be restored after resetting. I did it yesterday and folder was restored. If you need my eSupport folder - I can share it, but better you just reset your laptop
    I had problems with ROG Gladius2 mouse that came with laptop in Arory crate and some bugs. After resetting and just updating armoury crate - all started to work Week of trying and work and now - all is excellently working

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