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  1. #1
    New ROGer Array esgargoth PC Specs
    esgargoth PC Specs
    MotherboardROG STRIX B450-F Gaming
    ProcessorAMD Ryzen 7 2700x
    Memory (part number)Corsair Vengance Pro RGB 2x 8G
    Graphics Card #1Asus STRIX GTX 1080
    MonitorASUS VG248 + VG247
    Storage #1Samsung Nvme 970 1GB
    Storage #2SEAGATE 2TB
    CPU CoolerASUS Ryujin 240
    CaseNZXT H500
    Keyboard ASUS Claymore
    Mouse Asus Spatha
    Headset Loogitech Wireless 7.1
    Mouse Pad steelseries .. something
    Headset/Speakers Logitech 5.1
    OS Windows 10 64bit
    Network Routergeneric

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    PC Crashing at random times

    Hi all,

    So my pc is randomly crashing, i can't figure out why and i'm not even sure where to start looking.
    It can happen when idle, under load, gaming or just watching something on YT.

    The screens go blank, the gpu LEDs on my 1080 go full white and i have to do a hard reset via the wall switch as the power button doesn't work.
    The only thing i have noticed is that the fan on the ryujin240 goes full blast. (small fan on the block, NOT the ones on radiator, they are connected to motherboard)

    One thing that has happened just today was the ryujin went full 100% but the pc stayed alive and i was able to capture the following screenshot. Click image for larger version. 

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    The ai program shows that all volts and temps and fan speeds have gone to hell but hardware monitor shows everything as ok, this was not frozen and still able to show varying temps etc.
    I tried disabling the AI from starting on boot, no change and although i am overclocked right now it makes no difference when rolled back to stock speeds.
    The issue has been going on for 2 months now.

    If anyone could shed some light or point me on what logs i should be looking for i would be grateful.

    Cheers

    Dw

    (for those wondering, i share my steam library via steam link with my son and edit his game saves to keep him happy)

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(4) SSD's - Samsung 960 & 970 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
    davemon50's Avatar
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    I am thinking that maybe your CPU thermal compound is either not applied correctly, or if it's been on for a while may be dried out? Worth a look to reapply it if you get desperate.
    Davemon50

  3. #3
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
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    Will you share the memory dump files , upload those file's to google drive, then shsre the downloable link here

  4. #4
    New ROGer Array esgargoth PC Specs
    esgargoth PC Specs
    MotherboardROG STRIX B450-F Gaming
    ProcessorAMD Ryzen 7 2700x
    Memory (part number)Corsair Vengance Pro RGB 2x 8G
    Graphics Card #1Asus STRIX GTX 1080
    MonitorASUS VG248 + VG247
    Storage #1Samsung Nvme 970 1GB
    Storage #2SEAGATE 2TB
    CPU CoolerASUS Ryujin 240
    CaseNZXT H500
    Keyboard ASUS Claymore
    Mouse Asus Spatha
    Headset Loogitech Wireless 7.1
    Mouse Pad steelseries .. something
    Headset/Speakers Logitech 5.1
    OS Windows 10 64bit
    Network Routergeneric

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    Quote Originally Posted by raju2529 View Post
    Will you share the memory dump files , upload those file's to google drive, then shsre the downloable link here
    I would but the minidump folder is empty :S

    unless i should be looking for something else?

  5. #5
    New ROGer Array esgargoth PC Specs
    esgargoth PC Specs
    MotherboardROG STRIX B450-F Gaming
    ProcessorAMD Ryzen 7 2700x
    Memory (part number)Corsair Vengance Pro RGB 2x 8G
    Graphics Card #1Asus STRIX GTX 1080
    MonitorASUS VG248 + VG247
    Storage #1Samsung Nvme 970 1GB
    Storage #2SEAGATE 2TB
    CPU CoolerASUS Ryujin 240
    CaseNZXT H500
    Keyboard ASUS Claymore
    Mouse Asus Spatha
    Headset Loogitech Wireless 7.1
    Mouse Pad steelseries .. something
    Headset/Speakers Logitech 5.1
    OS Windows 10 64bit
    Network Routergeneric

    Join Date
    Sep 2019
    Reputation
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    Quote Originally Posted by davemon50 View Post
    I am thinking that maybe your CPU thermal compound is either not applied correctly, or if it's been on for a while may be dried out? Worth a look to reapply it if you get desperate.
    I checked and it was a good spread, but to be sure i cleaned it all up and reapplied.
    Still the same result :S
    no change in temps.

  6. #6
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
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    check completely .dmp files in C drive through search .
    if found zip all .dmp files and share via google drive

  7. #7
    New ROGer Array esgargoth PC Specs
    esgargoth PC Specs
    MotherboardROG STRIX B450-F Gaming
    ProcessorAMD Ryzen 7 2700x
    Memory (part number)Corsair Vengance Pro RGB 2x 8G
    Graphics Card #1Asus STRIX GTX 1080
    MonitorASUS VG248 + VG247
    Storage #1Samsung Nvme 970 1GB
    Storage #2SEAGATE 2TB
    CPU CoolerASUS Ryujin 240
    CaseNZXT H500
    Keyboard ASUS Claymore
    Mouse Asus Spatha
    Headset Loogitech Wireless 7.1
    Mouse Pad steelseries .. something
    Headset/Speakers Logitech 5.1
    OS Windows 10 64bit
    Network Routergeneric

    Join Date
    Sep 2019
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    Quote Originally Posted by raju2529 View Post
    check completely .dmp files in C drive through search .
    if found zip all .dmp files and share via google drive
    Hi Raju,

    Thanks for the attempt to help, i had a friend stop by last night and he took a look (have you updated the bios?) oops..
    So with a fresh bios the issue is gone.

    Also the memory dump file was over a 1GB in size and my internet sucks so would have taken too long.

    Again thank you

    D

    P.s Remember folks, always have a nice updated bios.....

  8. #8
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
    Join Date
    Feb 2018
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    Update intel management engine firmware version to latest.
    Also intel management engine interface driver too.
    If possible use always DCH WHQL. Device device driver.

    Enable and install only Device driver signed microsoft digital signature certificate.

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